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Customer Review Ratings
Average of 192 Customer Reviews
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Review fromGary P
Date: 01/10/2024
5 starsGary P
Date: 01/10/2024
They arrived when they said they would, were courteous and professional, and did a great job.
Big Ben Cleaning Inc.
Date: 02/10/2024
Thanks very much **** for taking the time to write a review and for having us in your home! We appreciate your business!Review fromLeah H
Date: 30/08/2024
2 starsI am absolutely disgusted at the service we receive from Big Ben********* Cleaning Services. When we received of service call from the member who would be cleaning our furnace and ducts he was disappointed that we still wanted him to come dispite a 5 hour delay. Understandable that issues come up, but acting irritated because the customer still wants you to show up that day is not acceptable. Upon arrival, two mats were laid on the floor (which I appreciated) however they took all the gear to our basement on wet equipment- due to the rain and never protected our carpet. They also brought in pylons to protect our walls and baseboards that were never used. To get to the basement furnace room, our baby gate needed to be removed. The employee pulled it from the wall and railing leaving damage to our wall. Decent enough damage that we had to patch the wall and paint over it. When we were paying, my husband asked if we could have a few vents taken off the final price due to the damage. The staff member blamed us for the damage to our wall and stated that it would have happened even if he asked for help removing it. He reluctantly took off the cost of three vents. After they left, I noticed the master bathroom floor and vanity were covered in dust and debris. This was less than ideal but I figured it was an accident and they didn’t notice. My husband and I have used Big Ben in the past and had a more positive experience. However, I am honestly in shock at the complete explosion of dust, dirt and debris that is all over our basement (see pictures). The crew had mechanical issues on their van earlier so they may have had a bad day. But that does not excuse the layer of dirt and debris that is all over our basement, our kids bedroom, our guest room, baby clothes, carpet, books, pictures… It’s everywhere. We are so disgusted and disappointed in our experience with BigBen********* Cleaning Services. We feel like our home was vandalized. We will never use them again.Review fromKaren H
Date: 30/08/2024
5 starsKaren H
Date: 30/08/2024
I have old carpets and they have made them almost looking new again great work friendly service will definitely use them againBig Ben Cleaning Inc.
Date: 30/08/2024
Thanks ***** for the review! So glad we could exceed your expectations, we look forward to seeing you in the future!Review fromMargaret H
Date: 26/08/2024
5 starsMargaret H
Date: 26/08/2024
Great job cleaning out a birds nest from a dryer vent at my condo.Big Ben Cleaning Inc.
Date: 28/08/2024
Thank-you for the review ********! It was a pleasure to be of service!Review fromJan G
Date: 26/08/2024
5 starsJan G
Date: 26/08/2024
Prompt service. Great cleaning of antique chair. Arrived at appointed time.Big Ben Cleaning Inc.
Date: 28/08/2024
Thanks for the review Jan - we appreciate your business!Review fromGuy B
Date: 21/08/2024
5 starsGuy B
Date: 21/08/2024
**** was professional. Great job in cleaning our sofas and couches. Would recommend this company at any time. Will be using them in the near future for cleaning our carpets Very happy with the work and resultsBig Ben Cleaning Inc.
Date: 26/08/2024
Thanks so much for the review Guy, we appreciate your comments and your business! We look forward to seeing you in the future!Review fromMatt K
Date: 05/08/2024
5 starsMatt K
Date: 05/08/2024
Great service. Hired Big *** to clean my dryer vent from the roof. **** was very friendly and the communication was good throughout the process. They told me the lint was pluggging on a wire mesh and asked if they wanted it removed to prevent future clogging. Would recommend for sure!Big Ben Cleaning Inc.
Date: 08/08/2024
Thanks **** for having us to your home and for recommending us to others!Review fromBetty D
Date: 03/08/2024
5 starsBetty D
Date: 03/08/2024
Very punctual, informative on the stain issues but did do an excellent job on our white 10 year old couch that was cleaned at an affordable price. Will refer them to others.Big Ben Cleaning Inc.
Date: 08/08/2024
Thanks very much ***** for choosing Big *** and for telling others about us! We appreciate your business.Review fromWalter R
Date: 30/07/2024
5 starsWalter R
Date: 30/07/2024
Great service , very professional kept everything clean and explained everythingBig Ben Cleaning Inc.
Date: 01/08/2024
Thanks very much for the review ******! It was a pleasure to be of service.Review fromCarey J
Date: 26/07/2024
5 starsCarey J
Date: 26/07/2024
Great job! On time as always and was efficient and professional.Big Ben Cleaning Inc.
Date: 30/07/2024
Thanks ***** for having us in your home again! We appreciate your business and for taking the time to write a review! Looking forward to seeing you in the future.
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