Complaints

This profile includes complaints for Enmax Corporation (HO)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Enmax Corporation (HO)

  PO Box 2900 Station M Calgary, AB T2P 3A7

• 

  Enmax Corporation (HO)

  Suite 209A 109 Kingsway Kingsway Garden Mall Edmonton, AB T5G 3A6

• 

  Enmax Corporation (HO)

  2750-10180 101 St NW Manulife Place Edmonton, AB T5J 3S4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bill is usually *******$ MAX, I recently got a bill (in March) saying that i owed *** for that one month, I live in a * bedroom apartment there is no way I owed ***, so I called them, they told me that it was because they didn't take any readings from our power from either august-march or november-march they told me 2 different things. They told me I needed to pay the bill because whether or not they did the readings I still owe money for the power I used, however I don't understand why I now have to pay the companies mistakes, I am on a fixed rate there shouldn't be any reason at all why this bill is over ** what it usually is, they offered to split up my payments over a year after that month and then give me a ***$ credit, which I agreed to and started paying back so I wouldnt lose power. I still don't want to agree to pay the whole bill but it was going to collections if I didnt. Since then they have NOT split up my payments or given me the credit. I am now behind on rent, all of my bills and I have no food, and have gathered up a ton of late fees. I am incredibly frustrated with this turnout and I have no idea how to continue. I want back what I shouldn't have paid in the first place, which would have been (***(the bill for the month of march)-***(what my fixed rate has been at for over a year)) around ***$ which would cover what I owe currently to them, and a tiny bit extra, as I currently still owe ***$

  Business Response

  Date: 08/05/2025

  ENMAX Energy is a retailer and is required to bill for usage based on the meter readings provided by the wire service provider. The wire service provider is required to provide two actual readings in a ** month period and can generate estimated readings for the remainder. When an actual reading is received, there is an adjustment between the estimated usage and actual usage, which is what occurred here.

  This is was not an error on either the part of ENMAX Energy or the wire service provider, however we recognize that such a large adjustment can be startling, which is why a one time customer appreciation credit was applied on March ** during a conversation with a supervisor. This credit is visible on the most recent invoice.

  The charges are valid and correct and ENMAX Energy is not able to make any further adjustments regarding the balance. ENMAX Energy did offer the option to set up an installment plan, spreading the balance over multiple invoices to reduce the impact. This option does not carry any extra fees and is still available through out ************* Team.

  Customer Answer

  Date: 08/05/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  While I understand that estimated billing is permitted when meter readings are unavailable, I am extremely concerned that ENMAX failed to provide clear notice of the accumulation of underbilled usage or any indication that I could expect a bill that was triple my average charge, or even that the readings were not being done at the time. This has caused me severe financial hardship, including difficulty paying for necessities like rent, utilities, phone service, etc. which I have clear proof of. I am pregnant and in a vulnerable position where unanticipated financial strain is unacceptable.

  I would like to remind ENMAX of my rights under the Alberta Consumer Protection Act (RSA 2000, c C-26.3), specifically:
  Section 6 Unfair Practices, which prohibits:
  (a) charging a price that grossly exceeds the price at which similar goods or services are readily available, unless that difference was fully disclosed and justified prior to the transaction;
  (b) entering into a transaction where it is known or should be known that the consumer will face unreasonable difficulty paying the full amount.
  ENMAXs failure to disclose the risk or likelihood of this adjustment in a timely manner prevented me from reasonably budgeting or preparing for this charge. Additionally, the fact that this charge was applied retroactively without notice places an unreasonable financial burden on me, which is inconsistent with good faith utility practices.

  At this point, I am requesting the following:
  A thorough review of this billing adjustment, with consideration for the lack of notice and the significant deviation from normal billing.
  A credit or adjustment to account for ********************* failure to notify and the undue hardship caused by this error in process.

  Sincerely,
  
  ****** *******

  Business Response

  Date: 18/05/2025

  Thank you for bringing these additional concerns to our attention.

  ENMAX Power's standard procedure is to conduct two actual meter readings annually. It is understandable that the cancellation and rebilling of estimated charges may have caused inconvenience, and ENMAX strives to enhance the Customer Experience by aiming to obtain meter readings on a monthly basis, which in some cases may not always be possible. In an effort to address this matter, ENMAX Energy is offering the option to establish an installment plan, which will allow for distributing the charges over a period of time without incurring any additional interest.
  

  After a thorough review, ENMAX Energy regrets to inform that the usage in question pertains to actual services rendered and, as such, cannot be subjected to credits.

  Nevertheless, our Payment Support Advisors are eager to assist with subsequent steps and to collaborate on finding a mutually agreeable resolution.

   

   

  Customer Answer

  Date: 20/05/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  While I appreciate ENMAXs acknowledgment of the inconvenience caused, their response still fails to address the core issue of my complaint.
  
  ENMAX has admitted that they rely on estimated billing and only take two actual meter readings per year. However, at no point was I informed or warned that a true-up adjustment of this magnitude triple my usual bill was coming. This lack of notice resulted in severe financial hardship. I am currently pregnant and was forced to delay paying rent, utilities, and other essential services to cover this surprise billing.
  
  This situation falls under Section 6(b) of the Alberta Consumer Protection Act, which prohibits suppliers from entering into transactions when they know or ought to know that a consumer will not be able to reasonably pay. It is also questionable under Section 6(a), as the sudden increase grossly exceeded the expected cost of services without any prior disclosure or explanation.
  
  I am not disputing that energy was used I am disputing how ENMAX handled the billing, failed to notify me, and caused preventable financial distress. Their response continues to avoid this responsibility.
  
  If this is not resolved with a credit or appropriate adjustment to reflect their handling error, I will escalate this matter to the **************************** (***) and Service Albertas Consumer Investigations Unit, both of whom oversee these types of consumer protection failures.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 21/05/2025

  Thank you for reaching out and expressing your concerns.

  Based on ENMAX Energy's terms and conditions, Section 3.3 (Estimated and Actual Consumption) of our Easymax Agreement states that: The portion of your bill related to consumption is based on your metered Energy consumption or estimates of Energy consumption that we or the ******************** make. Periodically, we will make adjustments between estimated and actual consumption on a future bill. 

  Customers who sign up for the ********************** agreement agree to these terms and conditions. As indicated in previous responses, ENMAX Energy has and is still offering the option to enter into an installment plan without any additional interest incurred to spread out your payments in order to help make this adjustment more affordable. 

  Customer Answer

  Date: 21/05/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  Enmax continues to avoid addressing the root of the complaint: the lack of timely notification about the billing adjustment, and the fact that I was never informed that estimated readings were being used at all.
  While their agreement mentions the possibility of estimated readings, ENMAX never disclosed that this was actually happening in my case, nor that it could result in such a drastic correction by over ***% my regular bill. This has caused significant financial strain and emotional stress, with multiple essential bills and obligations now overdue. 

  I should not be expected to repeatedly apply for payment arrangements when I was explicitly told by an ENMAX agent approximately two months ago that one would be set up automatically at the end of March. That never happened. Instead I received two letters threatening service disconnection. That same call also included an offer of a $*** credit which was never applied to my account. This also demonstrates that ENMAX can issue credits.

  This situation could be a violation of the Alberta Consumer Protection Act (Section 6b), which prohibits suppliers from engaging in transactions when they know, or ought to know, that the consumer cannot reasonably pay, as well as a violation of Section 6(a), as the charge grossly exceeded my typical cost of service without any advance disclosure or justification. Furthermore, ENMAX failed to disclose a material fact, Section 6(d): that my usage was being estimated, which would have significantly influenced my financial planning. These actions are inconsistent with the **** consumer expectations of accurate billing, proper notice, and transparency from regulated utilities.

  ENMAXs continued refusal to acknowledge or correct the harm caused leaves me no choice but to escalate this matter to the **************************** and/or the Service Albertas Consumer Investigations Unit.

  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:12/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an agreed installment plan pre arranged with Enmax for a payment of $*** per month due on the 5th of each month, so due March 5/25. In this case I paid the $*** on Feb **/25. The Enmax collection rep ***** *. has disputed this arrangement and has threatened to cut off our service and terminate the agreed upon installment plan amount if the entire invoice due which is $**** is not paid immediately as of Mar **. (an additional $*** which is not agreed upon and not included in the installment plan amount as noted on my included invoice, pls see Enmax invoice uploaded) I confirmed I could pay the balance of $*** on Mar ****, in * days to satisfy the total amount due of $****. ***** would not accept that and insisted the $*** needed to be paid immediately by end of day Mar ** or services would be in jeopardy and the installment plan cancelled. I have requested multiple times to speak with her supervisor and I have email to prove these communications. She has ignored my request to speak with a supervisor to get this sorted out.Given her threats to terminate the installemnt plan I paid the $*** yesterday March ** verified by my bank and I sent the payment confirmation number and print out from my bank to *****. This payment in addition to the installement plan amount creates considerable hardship to my family. Today is March ** and even though I have now paid the amount she insisted be paid by end of day March ** of $**** ***** has contacted me today and now states that the installement plan will be cancelled and my services will be in jeopardy to be cut off. I have provided verification that all requested amounts over and above the agreed upon amount is now paid. I am seeking Enmax supervisor confirms the installment plan agreement is $*** paid each month on the ***. I want confirmation from the supervisor that services will not be terminated provided we continue to pay the installment plan and our monthly invoice. Nothing more.

  Business Response

  Date: 12/03/2025

  Good afternoon, 

  Upon reviewing the account information, I can confirm that the installment plan has not been cancelled as a result of the payment received.

  Installment plans are created to clear out the outstanding arrears, at the time of creation the outstanding balance is held and partially applied to the invoice over the agreed period. This installment amount is in addition to the current charges with both amounts being required by the invoice due date to avoid disruption or cancelation of the installment plan. This was clearly outlined to the customer when setting up the agreed installment.

  Our Payment Support team has also provided information to contact our ************* team to help the customer identify the source of the increased costs. 

  Thank you,

  ENMAX ************* Team

• Initial Complaint

  Date:15/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, November *** at approximately *** Enmax came and replaced our electrical meter. They caused a surge which killed our oven and microwave wall unit. I called Enmax on Friday, November ***. They opened an investigation and said they would call me on Tuesday, November ****. I never received a call. I called them on Wednesday, November **** and they said someone from the investigations department would call me back that day (the ****). I still have not received a call (by the evening of Thursday, November ****). We have purchased a small microwave to use while waiting to get this resolved ($**). We have contacted *********, the company who made our Jennair oven and microwave unit. Due to the age of the unit (about ** years) it is most beneficial to buy a new unit. Fixing the old one would cost approximately $**** if the parts are available which they most likely are not. We will need to purchase a new unit. New Jennair units cost approximately $****.

• Initial Complaint

  Date:04/10/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October *, 2024, I was billed to reconnection fees for gas and electricity totalling $****** that I did not authorize. I purchased the home recently and connected services with ENMAX. Afterwards I received a bill for "reconnection fees" even though I never disconnected services or failed to pay any bill. They have been unable to resolve the issue after multiple attempts by myself. I have repeatedly asked for a supervisor to call me and I have never had one call. If the previous owner disconnected services they already paid a fee. I should not be responsible for starting new services to incur the previous owner's actions. I was never told there was a fee for "reconnection" of my gas and I have chat email proof attached. In addition, ****** said they would waive the electrical limiter removal reconnection fee but ENMAX has yet to do so and is still charging me. Even in the chat one can see that I said I am not reconnecting I already have services and to get a supervisor to call me. The supervisor never called and they billed me without my authorization.

• Initial Complaint

  Date:16/09/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have entirely paid out an equalized payment electricity plan with Enmax before the term as I was switching electricity provider. Since then, each month, my bill is showing late charges. Every month, I contact them and they advise me to pay the current month without the late fee. I do pay that sum and they reimburse the charge, but then they charge a new late fee. This has been happening, as I have mentioned, for months now. I am tired of wasting my time contacting them every month. On top of it, the last month, the reimbursement line said that this was a customer appreciation credit, not a surchage credit. I will consider this settled when I have a monthly bill with all late fees reimbursed and no new late fee charges.

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got charged a $** fee they claim is for a final notice letter. It was sent via email. I was unable to reach them over the long weekend and the online self serve would not let me setup a payment arrangement. This fee is a total **** for sending an email.

  Customer Answer

  Date: 02/08/2024

  Account# *********

• Initial Complaint

  Date:29/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Enmax Encompass Inc Account #********* Current balance - $* Past balance - $****** I had a past balance with enmax which was sent to collections to A1 recovery by enmax and was showing on my credit report, I cleared the payment which was due (proof attached) and requested them to remove the inquiry from my account which was supposed to be done in April 2023. I have still been waiting and it shows on my credit report. I have sent multiple emails to ****************** as well enmax with no response. Resolution - they did not took the account off collection even after I paid the settlement amount in full. I am looking for a refund for the amount of $****** + interest@*****% per month + compensation of $****** due to the false credit reporting to transinion as well as reopening my file on April **, 2023 after I paid my balance on April **, 2023. Also, clear the account from trans union.

  Business Response

  Date: 30/01/2024

  Hello,

  
  Thank you for bringing this to ENMAX's attention.

  
  Generally, any balance submitted to a collection agency by ENMAX Energy and reported to a credit bureau, will remain on a customer's credit history for a set number of years. If the debt has been paid in full, or a settlement offer is fulfilled, then it will typically be marked on the credit report as a "PAID" status.

  ENMAX Energy encourages customers who have been sent to an agency to request a release letter directly to confirm the debt has been resolved. Customers are also able to reach out to their respective credit bureaus if they see any inaccuracies that *** need to be reported or disputed.

  In the above situation, this was correctly submitted to a collection agency and both the bureau and agency would need to be contacted to update the submission on the credit report. Once a settlement was reached, ENMAX needed to reopen the file in order to adjust the balance to the agreed settlement amount. ENMAX has no record of any email inquiries regarding this concern.

  Please feel free to reach out should you have any further questions.
  

  Thank you,
  ENMAX Customer Care.

  Customer Answer

  Date: 05/02/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  multiple emails were sent to the agency with no response. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:17/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billing me for utilities used during dates after the property was no longer owned by our family. Agent on the phone said the bill would be resolved. It wasn't. Enmax is sending me to collections, ruining my good credit, after months of having the correct information available to them to make needed adjustments.

  Business Response

  Date: 19/01/2024

  Enmax has reached out to the customer and resolved their issue. 

  Customer Answer

  Date: 19/01/2024

   
  Complaint: ********
  
  I am rejecting this response because: I first require an account statement showing actual corrections to charges as well as current account status, as past statements that charges would be resolved were not honored.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 22/01/2024

  Enmax would be happy to directly email the customer a copy of the most recent bill showing that the account balance is now zero. We would need the customer's email address. They can provide us their email information by calling ** at ************* or emailing ** at *******************************************. 

  Kind Regards. 

  Customer Answer

  Date: 22/01/2024

   
  Complaint: ********
  
  I am rejecting this response because:  I have provided requested email address to EnMax and am waiting for delivery of current account corrections and status.
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 22/01/2024

  Email provided is not functional.

  Business Response

  Date: 05/02/2024

  Good morning,

  Per our email from the Utilities Consumer Advocate, ***************************;confirmed that ENMAX resolved the issue.

• Initial Complaint

  Date:15/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my bill was overdue by ** days, totally forgot to pay over Christmas holidays..on Jan ** i have received reminder from Enmax to pay it, I have paid immediately, two days later on Jan ** 2023 I have received a rude note stating that it is a FINAL NOTICE before my services get cut off - that I should paid all bill in full immediately(including the amount which had to be paid by the end of January)???? and the most amazing !!!- they charging me ** dollars for generating this final notice!?! and this is for ** days delay ??? Nice behavior by the company where The *************** is a sole shareholder .Just wondering how many more thousands of customers got charged an extra ???I think even ********* are more polite and patient!!!Total disrespect to customers I want to remove this ** dollars charge!

  Business Response

  Date: 16/01/2024

  Good afternoon,

  A final notice fee is charged to an account to cover the administrative costs related to non-payment. There are costs involved with producing the final notice, making outbound calls, and having staff available to offer payment arrangements to avoid disconnection. To avoid this fee, balances should paid in full by the due date.

  ENMAX Energy offers payment arrangements when customers are unable to make their payment by the scheduled due date. Payment arrangements are available through phone, online chat and enmax.com. 

  Customer Answer

  Date: 16/01/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  All I can see it is just a template reply and total disrespect of one of Enmax customer .

  First of all I am paying administrative fee(intersecting why that fee varies from month to month) along with other fees every month !!!

  all these type of notices are generated by computer after centralized command from one person or is done automatically depending on administrator entered settings ! it doesn't cost ** dollars to do it.

  It is not my problem that you hire additional people to do it either !

  second why this "final notice was generated the day I have paid  also?

  third -why this notice was generated * days after the reminder  and threatening me to disconnect my house when -** was outside ? it is not the case that i missed my payments for half a year !!!

  Finely this response from Enmax just showing all that policy how it treats the customers based on being a huge "monopoly" and do not tell me about the competition in energy sector (prices are nearly the same just associated fees called differently....)

  nevertheless I demand to cancel that ** dollars fee . after that I will be moving away from Enmax to other providers, also will forward all this story to my councilor and will post it on Reddit and other Social Media 

   

  
  
  Not Sincerely,
  
  *********************************

  Business Response

  Date: 17/01/2024

  Good afternoon,

  We understand that you are not satisfied with the response provided.

  ENMAX Energy makes multiple efforts to notify customers when balances are outstanding by phone or email. When issuing a final notice, several factors are considered including length time a balance has been past due and the amount of time since an account was current. For example, if an account had a balance forward on * consecutive invoices, while making partial payments, a final notice may be issued for the over due amount because of the length of time since the account was up to date. 

  ENMAX Energy encourages our customers to contact us and speak with our Payment Support team to discuss payment options or arrangements. This allows us to work together and find ways to bring the account up to date and avoid further arrears and cost associated with late payments.

  Thank you.
  

• Initial Complaint

  Date:13/12/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had solar installed on my house since it was approved on august **, 2023 by the ***************. Enmax has not approved our house as a micro generator it took till we called them in November 2023 for them to check and do anything. Now in December enmax has finally approved our home for solar credits and only credited us ** kwh when we have produced *** since august. Their customer service team transferred my call to a solar team voicemail where the system hung up on me. For * months we have been waiting for the benefit of solar and enmax has with held all or some of the power we have generated

  Customer Answer

  Date: 13/12/2023

  So in summer of 2023 my wife and I decided to install solar panels. A interservices agreement was filed with enmax on June ** 2023. On August ** 2023 our panels were turned on after ******* approved and gave us our green sticker. We have been generating power since then.

  On November * 2023 our enmax ******************* didn't reflect a credit for the power generated and I phoned enmax who said our house had not been commissioned as a microgenerator yet. I contacted my solar contractor to contact enmax. My contractor said that enmax hadn't seen that the city approved our panels and that since they did see it was approved we would see a credit next bill. Enmax also informed that we would be credited for all the power we had generated since the panels were switched on.

   

  On December ** I received my enmax bill and they credited us for generating ** kwh and our bill was in the amount for ***. I contacted enmax to complain and speak to a manager and was transfered to a voicemail where the phone system disconnected me. I have since phoned enmax back furiously and have been told a solar team manager will be phoning me back.

   

  *****

  Business Response

  Date: 15/12/2023

  Good morning,

  Thank you for bringing this to our attention. 

  I can confirm our **************** with ENMAX Energy has attempted to reach out to this customer and has also taken proactive steps with the corresponding business unit to reach a preferred customer resolution.

  At present, ******************** Power will be dealing directly with the customer to advise of next steps and appropriate actions that will be taken in an attempt to resolve fully. 
  

  If there are any further concerns that need to be addressed, then please do not hesitate to contact us directly.
  

  Thank you,
  Customer ******** Support Team 

  Customer Answer

  Date: 15/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************