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Business Profile

Moving Companies

Sparta Movers
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A residential move by Sparta from my house to two destinations, first a storage unit, and second a condo (new home) occurred on August **, 2023. The estimate for the move was $*******, and a 3-men team was to execute the move as per signed agreement with Sparta. As documented in the attached detailed document already provided to Sparta, there were multiple issues on the day of the move including several delays by the movers, two hours when there were only 2 of the 3 movers doing the job, inappropriate unloading and placement of items in the storage unit, missed unloading and placement of * bookshelves in the storage unit (these are still in Sparta's possession at this time), damage to the glass of my dining table, and an inflated final bill of $******* at the end including a a credit card fee of $*****, which was required to be paid before the movers left my condo (no options for alternative payment methods were provided at the time). Following the above, I received an email from Sparta blaming me for the issues including damage to the glass, denying responsibility for same and demanding payment for delivery of my bookshelves. I have since filed my claim to Sparta including the following and requesting resolution including (1) replacement of my dining table glass top (2) Delivery and proper placement of my bookshelves against a wall in the storage unit (3) Refund of the credit card fee (4) Reduction of the total bill to reflect issues above and appropriate refund.There was no response Sparta for 3 weeks then I heard from manager, *************************, who demanded that I sign a blank release form for Sparta. I refused this. His estimate is $**. to replace the table glass. I have since requested a quote for replacement from *************. He sent an email today stating that my bookshelves will be delivered to my storage unit by Wednesday but not taking responsibility for proper placement at the destination (as per original agreement). This needs proper resolution.

    Business Response

    Date: 04/10/2023

    See response to customer complaint in PDF attached.

    Customer Answer

    Date: 09/10/2023

    Please see attached:

    - October **, 2023 document (response and update)

    - Estimate by *************

    - 2 pictures of table

    - picture of bookshelves

     

    Thank you.

    *******************************

    Customer Answer

    Date: 09/10/2023

     
    Complaint: ********

    I am rejecting this response because: Compensation is inadequate

     

    Please see attached:

    - October **, 2023 response and update

    - Estimate by *************

    - 2 pictures of table

    - picture of bookshelves



    Sincerely,

    *******************************

    Business Response

    Date: 11/10/2023

    Please see our response in the attached MS **** summary document. 

    Customer Answer

    Date: 15/10/2023

     
    Complaint: ********

    I am rejecting this response because: It is inadequate.

    Sincerely,

    *******************************

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