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Business Profile

Pottery

Color Cafe Kensington Calgary

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pottery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:18/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Day: Feb 24,2024 Went into business to paint pottery. Upon check out noticed the cost was higher than advertised on the pottery including provincial tax. When i saw the screen, the employee showed a 30% gratuity automatically charged without our knowing consent regardless of group size. There is no where in the business indicating there was an automatic gratuity. In addition, the business also asks for a tip. When confronting the employee about this surprising charge the employee stated it was apart of the business. My friend had paid before me and the employee did not mention an additional fee and had processed the payment without her knowing about it.The desired results would be transparency and accountability from the business.

    Customer Answer

    Date: 18/03/2024

    Hello,

    My surname is *****. 

    To clarify, I would like the business to post CLEAR signage so participates are well aware before they begin to paint their projects. Even better if the business did not charge a hidden gratuity. Other locations that offer similar services do not charge a hidden fee.

    Even though I felt blind sided by the additional charge I am not looking for compensation. I just want transparency in charges applied.

Color Cafe Kensington Calgary is NOT a BBB Accredited Business.

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