We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Floor Materials

Inspiration Flooring & Design Centre
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:23/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have overcharged me for product not delivered for a total of $******. This includes $****** of hardwood and $****** for vents that were not provided nor delivered. Please see the photographs showing the * cartons X ***** square feet or ****** square feet of product that was delivered. I had * boxes from a previous project that was purchased from this vendor, which were used for the project. The entire area that was supposed to be completed was over *** square feet of flooring, but the installer couldn't complete this because he didn't have enough product. This is also indicated in the emails.The vendor claims that they provided ****** square feet of product and this is simply not possible. If they had provided ****** square feet of product, there would have been ample with my existing two boxes. However, as the installer (referred to as Brayden the emails attached) indicated to us -- the project could not be completed and only *** square feet was installed (they add **% tolerance -- as you can see in the emails and in the billing, which accounts for the *** square feet of installation). I was attempting to resolve this with the merchant and then they charged my credit card WITHOUT my authorization instead. The entire process has been very unsavoury with this particular salesperson as she is deceitful.

    Business Response

    Date: 23/09/2024

    Hi there,

    Client purchased flooring without having *** come to measure and insisted on using her * boxes on site - against ***** advice.  Many quotes were done to adjust the pricing to something *** ***** was comfortable paying as there were shipping fees from the supplier to bring the material to us above the actual material cost alone. Almost * months had passed until we could get the material shipped to ******* along with another store's order to help *** ***** not pay the shipping fee while she waited a long time for her floor.

    Client and installer made us aware once the bedroom had been done that there was not enough material to complete the closet.  Upon further inspection the client and installer noticed the boxes were labelled smaller (*****) than what was supposed to be on the box (*****).  So this was deduced to be the problem... *** and her Manager **** called and emailed the *** from the supplier and she said that all of their carton sizes have been mislabeled but they do in fact contain the *****sf as quoted.  They further sent us pictures of wrongly labelled boxes with correct labelled boxes showing this to be the case so we sent these pictures to *** *****.

    But in further calculations and discussions between us..... ***** was shipped to site which is more than enough to do the master bedroom... we would just need material for the closet which would be just over a box of material.  We have come up with * reasons the job was short.... possible installer error or *** ***** is correct and the carton size was wrong.

    In either case we are happy to work with her to resolve this... we propose that ***** go to site and measure as well as get the supplier to send us another box of hardwood that is mislabeled so that we can measure it out and figure this out.

     

    Customer Answer

    Date: 25/09/2024

     
    Complaint: ********

    I am rejecting this response because:

    Please see attachment "*** ******** ************. 

    Sincerely,

    **** *****

    Business Response

    Date: 26/09/2024

    Hi There,

     

    How do we resolve this if Miss ***** won't allow us to have the site meeting with the wood and our due diligence... if the only way forward is the the credit that isn't a resolution that's just meeting her demands without the accurate facts.

     

    I'm not sure what to say or do in this situation if she says no to us working together on this.

     

     

Inspiration Flooring & Design Centre is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.