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Business Profile

Roofing Contractors

Rob's Roofing Solutions Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Rob's Roofing Solutions Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Rob's Roofing Solutions Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:19/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired *** to do an insurance repair for hail damage on our siding and roof on Oct ****, 2024. He quoted us ****** for the total repair including taxes. As we werent getting the entire roof and siding repaired we took the cash payout of $**, ******* but it was in his company name and our name. Because of this we had to deposit it into his business account (originally it would just be endorsed to us) he agreed to deposit the cheque, take his $****** and give us the rest of our money. At the time we cashed the cheque we could only get $**** because the cheque had to clear and the rest would be available on Oct ****. Oct **** came and he said he was too busy that week to meet us at the bank. After a week we kept texting and calling with no response. He finished the siding but said our shingles were on back order. We said thats fine , we just want our money. His answer kept being he was working out of town and he would meet us the next week. The next week came and he said friday. My husband went to where he was working and spoke to him in person to make arrangements and let him know that they did not have to meet at the bank, that we called the bank and they said to just set us up as a bill payment or etransfer and he can send $**** a day. He said he would do this. It has now been a week since this conversation ( * month from the clearing) and he wont respond to either my husband or me. We have called , left voicemails and text messages just asking for some sort of communication. At this time he has been paid in full for the repairs he has not completed and owes us $****. With no communication for * days we dont know what else to do. At this point we dont want him to do our roof, we want our $********* retuned (minus the $**** already given to us), a detailed invoice for the siding work completed so we can pay him. I have included the check, deposit and text messages .

      Customer Answer

      Date: 19/11/2024

      Complete correspondence with Robs Roofings ***

      Business Response

      Date: 21/01/2025

      See attached document.

    Rob's Roofing Solutions Inc. is BBB Accredited.

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