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Business Profile

Restoration Companies

Rocky Mountain Restoration Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restoration Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:24/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June *, 2022 there was a roof leak in Building *** that resulted in water damage to the kitchen and second bedroom roof of Unit ***. After the water leak was addressed and area dehumidified, Rocky Mountain Restoration was asked by the property managing group **** to do the restoration of the kitchen and bedroom roofs and walls. At the September **** ***, the owner of Unit *** gave a letter to **** stating that they were not happy with the repair work done to the roof. At that ***, a new board (of which I am chairperson) was elected and the owner gave emails and further information to myself asking for the roof etc to be fixed properly.We asked the property manager to notify RMR that this needs to be rectified. In December the board was notified that nothing had been done so a meeting was arranged with board representatives, RMR and the owners' representatives. This is a rental unit so arrangements needed to be made with the rental property company as well. On December **, 2022, the board met with everyone at the unit in question and agreed that the roof repairs were unacceptable. We told RMR that this needed to be addressed and also informed the property manager (****) that they needed to fix this by the end of 2022 at RMR's expense. **** did not notify RMR until December ** of this decision however so the contractor said it couldn't be until January due to holidays etc. On January 6th we received an email from **** saying that the contractor was very busy but would get around to this. We notified PEKA that this needed to be completed by January 31st. On January 25th, we received word that RMR would scrape and re-do the stucco on the ceilings at their cost. On January 31st, we were forwarded an email from PEKA from RMR saying that he would not be scraping and re-doing the stucco on the ceiling. He felt it was a paint issue and that he would be going to the unit with his painter later in the week to review what course of action he would take.On February 1st, the board notified PEKA that they wanted to meet with RMR when they were at the unit to come up with a plan. This did not happen and RMR went into the unit to decide their course of action without informing the board. On February 9th, the board asked that **** have RMR take pictures of the finished work and have the owner or owners' representative sign off that they are happy with the repairs.RMR stated that they would be starting work on Monday February **** and then finishing up on Wednesday and possibly Thursday.On March **** the board received an email from the owner saying that they would not sign off on the repairs and from the pictures that they provided the board, it did not look like anything had been done to fix the situation. On March **** we notified **** that the owners did not sign off on the repairs and the board asked **** to get two quotes from other companies and that RMR would charged back for the repairs done by these companies. We also informed **** that RMR would no longer be used b ********* ***********.

    Customer Answer

    Date: 25/03/2023

    Good Morning:

    Attached documents include the Condominium monthly newsletter which has the names of the newly elected board and positions, the original invoice RMR submitted August *, 2022 and a marked up invoice showing what reimbursement the *********** is asking for.  Please note that we do not have a cost for the removal of the existing stipple and re-application of it as we are still waiting for quotes from two contractors.  RMR was removed from the job due to delays, lack of response to the ***** and Owner and poor workmanship.  ********* contacted the Property Manager to tell RMR that they were no longer allowed onsite at the complex and would not be used for any future work.

    Here is the link to RMR's website and email address.


    ******************************************************************************

    ********************************

    Thank you.

    Regards,

    *************************

    Chair of ********* ***** of *****************

Rocky Mountain Restoration Ltd is NOT a BBB Accredited Business.

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