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Business Profile

Wholesalers and Distributors

Bethel Windows & Doors
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a home from ******** homes, with upgraded windows provided by Bethel Windows. The windows have a flaw in the manufacturing and have already been replaced once, through warranty. They need replacing again, for the same reason. We contacted Bethel Windows in May of 2021 and were assured wed be put into the spring schedule. 3 years and 11 follow up conversations later our windows still have not been replaced. When we contact them they ask us to remind them which windows and assure us we are on the upcoming spring summer or fall schedule. Last September they even said theyd be here by the end of the month. We never heard from them. I contacted them * weeks ago asking them for a plan, letting them know that we would be contacting BBB and they did not reply. We are hoping that you can help us get them to honour their warranty, commit to an appointment and replace the windows in question. Thank you for your help.

    Business Response

    Date: 14/02/2025

    *****,
    I am confirming that your warranty claim file is currently active and has been updated with the 2x
    additional sealed units, and 1x additional door lite insert w/blinds replacement requests. Although the
    past year did not culminate with the anticipated warranty service trip to your area as we planned,
    completion of the required work and closure of your claim file is still a priority for us. We anticipate and
    are hopeful that early spring weather will allow us an early return and start to our distance warranty
    service trip planning. Your service will be included during our first planned trip to the ****************
    area. We are expecting to under take this trip between the first and second week of March 2025.

    **** *.
    Bethel Windows and Doors

    Customer Answer

    Date: 17/02/2025

     
    Better Business Bureau:

    There are * more windows to add to the claim since the last drawing, we will send an updated list to **** at Bethel Windows. 

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

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