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Business Profile

Auto Repairs

NBS Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for NBS Auto's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

NBS Auto has 2 locations, listed below.

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    • NBS Auto

      1530 70 Ave NW Edmonton, AB T6P 1P5

    • NBS Auto

      2928 Parsons Rd Edmonton, AB T6N 1A3

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:24/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 2018 Jeep Renegade got into a car accident on October 8, 2022. I sent it to a shop in December to get fixed called NBS Auto and Tires. I spoke to **** (*******) who informed me he can get it done as soon as possible. Months went by and my vehicle is still sitting in the shop. **** told me that all my parts are on back order and there is no ETA available for parts.

      Now, it is mid July and I still do not have my vehicle. I contacted ********* and ********* ***** who informed me no order was ever placed for parts for my vehicle. *** ****** also said no parts were ordered. **** says that parts are ordered and we are waiting.

      My vehicle is now broken for over 9 months with no ETA on when I'll get my car back. I can't take the bus because the on demand is never available and my neighborhood has no buses. I have called my insurance who just keeps telling me to wait, and I have also spoke to bank to see if I can get my car repo'ed. I don't seem to be getting any answers. I'm worried he is using my car for his own purposes or the shop is going out of business and they cannot purchase my parts.

      I need my vehicle and this shop is just sounding like bad news.

    NBS Auto is NOT a BBB Accredited Business.

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