Business Profile

Furniture Stores

The Brick Warehouse LP

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Brick Warehouse LP's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

531 total complaints in the last 3 years.
126 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/01/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Formal Complaint Against The Brick Damaged Products and ********************* To Whom It May Concern,I am filing this complaint against The Brick ************** regarding their unacceptable service and the poor quality of the products I purchased. Below is a detailed account of my ********************* Details:On November 25, 2024, I purchased several furniture items, including a dining table, chairs, a bed, and end tables. These were intended to furnish my home for the holiday ***************** Delays:The delivery was originally scheduled for December 10, 2024, but the items were not delivered until December 15, 2024, causing significant inconvenience to my family.3.Damaged Products:Upon delivery, we discovered that many of the items were damaged and unusable. For instance, the dining table was broken, chairs were scratched, and the end tables were defective.4.Customer Service Issues:After visiting the store to report the issues, we were promised replacements. The store assured us that all replacement items would be inspected before delivery. However, when the replacements arrived on December 20, 2024, they were in worse condition than the original items.5.Ongoing Stress and Inconvenience:This situation has caused immense stress for my family. Despite spending a significant amount of money, we have received poor-quality products and no meaningful resolution from The Brick.Desired Outcome:Immediate replacement of all damaged items with products in perfect condition.A thorough inspection of the replacement items before delivery.Compensation for the inconvenience caused by the delays and defective products.I have attached photos of the damaged items and copies of receipts for your reference.I hope BBB will assist in resolving this matter promptly and ensuring that The Brick takes accountability for their actions.Thank you for your attention to this complaint.Sincerely,Azadeh oghabneshin
Initial Complaint
Date:18/12/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Regarding a 7 piece dining set VERONA REC DINING 7 PC PKG, ITEM CODE VEROMDTL 026H (dining table). On December 16, 2024 at 3:48 pm, I spoke with a customer service representative named ****** regarding my warranty claim. The call was regarding the follow up visit from an inspector from Belaty who came to my house on Saturday December 7, 2024 to inspect the defects on the table I had purchased from The Brick on August 10, 2024. At the first sight of the table, the inspector confirmed that The Brick has many complaints regarding this specific table and model. He proceeded to take pictures and made notes to the effect that there were several white spots that were not normal. He attributed them to manufacturer's defects and made notes of the same, and confirmed the defect is not repairable. I called customer service on December 16, 2024 to follow up after the inspection since I did not hear back from the Brick following the inspection. The customer service representative, ******, confirmed the Belaty's inspector report, indicating many white spots which were abnormal and due to a manufacturer's defect. ****** spoke with the operations supervisor and then informed me that the supervisor said the spots on the table were due to "wear and tear" and the case would be closed. I argued that it is not wear and tear as I only had the table for 3 short months, and we are very careful with the table with only regular daily usage. A table like this should last 5 to ********************************************************************************************* less after use. I also mentioned that I purchased the warranty for a reason. The sales person had assured me that the warranty covers any scratches or dents or stains or any similar defects within the warranty period. Even though I paid for the warranty, the Brick refuses to honor the warranty. ****** mentioned she will have the supervisor call me back. No call. I then emailed them and still no response.
Business Response
Date: 02/01/2025
Hello,
This customer received their exchange on December 29th. This is resolved.
Thank you
Customer Answer
Date: 03/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ***-****
Initial Complaint
Date:16/12/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a dining set and sofa from The Brick in August, with the understanding and clear assurance that the delivery would take place in September. Unfortunately, the delivery has been delayed multiple times without proper communication.Each month, I was told a new delivery date. About a month ago, the store manager assured me that I would receive the items by the end of December. However, during a recent phone call, I was informed that delivery might be delayed again until the end of January, and even this is uncertain.These repeated delays have caused significant inconvenience, and I am very dissatisfied with the lack of commitment and clear timelines from The Brick. I kindly request immediate action to resolve this issue and ensure the delivery of my purchased items without any further delays.Request:I would appreciate:1.A firm and guaranteed delivery date.2.An explanation for these continuous delays.3.Compensation for the inconvenience caused due to the failure to meet delivery commitments.Thank you for addressing this matter promptly.
Business Response
Date: 17/12/2024
Hi Team,
All dates mentioned on the website or provided by any in-store agent are always tentative and subject to change. They depend on the shipping schedule of the manufacturer. Currently, the store team is also awaiting the arrival of items in stock. Once the products are shipped and available, the store team will contact the customer immediately to confirm the final delivery date. As all dates provided are expected and tentative, we do not offer compensation for delays. The store team will reach out to the customer once the products are in stock.
Thank you!
Customer Answer
Date: 17/12/2024

Complaint: 22690905

I am rejecting this response because:
I would like to express my deep disappointment regarding my recent order. From the very beginning, I emphasized that the order was extremely important to me as I have guests arriving, and I was assured multiple times that the delivery would arrive on time, even a day before my guests arrival. I have the messages sent by your representative that clearly confirm this commitment.

Unfortunately, despite repeated promises, I experienced several delays, unprofessional behavior, phone calls being cut off, and was even told to cancel my order after all this inconvenience. Such actions demonstrate a clear lack of accountability and respect for customers time and trust.

After five months of receiving false promises, repeated delays, and experiencing inappropriate behavior from your staff, I will pursue this matter seriously. I have all the messages and records as evidence of your repeated assurances, and I will take further action to highlight this issue through legal channels and media platforms.

It is unacceptable that a business treats its customers in this manner, and I expect your immediate response and accountability for the time, cost, and disrespect I have endured.

Sincerely,
******* ******

Business Response
Date: 21/12/2024
Hi Team,
As previously mentioned, all dates indicated on the website or provided by any sales agent in-store are always tentative and subject to change. They depend on the shipping schedule of the manufacturer. Once the product arrives in stock, the store team will contact the customer immediately to confirm the final delivery date. Currently, we can see that the store team is also awaiting the products to arrive in stock. Once the product arrives in stock, the customer will be contacted. We consider this case closed from our end.
Thank you!
Initial Complaint
Date:13/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding The Brick's mishandling of my warranty claims for two items I purchased in January 2024:A fabric sofa set with two sections.A queen bed.After 10 months, I noticed a visible color fading and shade difference between the two sofa sections. A technician from The Brick inspected the items, acknowledged the issue, and took photos for their records. Despite this, my claim was denied, with the explanation that "fabric changes are not covered under warranty." This is contrary to what I understood about the warranty when I purchased it.Additionally, my queen bed developed multiple cracks. When I requested a replacement under the 5-year warranty, I was told only a part would be replaced, and that doing so would void the remaining warranty coverage.When I asked to escalate the issue to a manager, I was informed by their representative (********** ****) that there was no one else to handle my concerns, which is unacceptable.Desired Outcome:Replacement or repair of the defective sofa set under warranty.Full replacement of the queen bed or repair without voiding the remaining warranty.I believe The Brick has not honored the terms of the warranty I purchased, and I seek your assistance in resolving this matter.Thank you for your time and attention.
Business Response
Date: 22/12/2024
Hello,
This customer submitted a corporate complaint ticket in mid-December (CET#******). We reached out to him regarding the ticket, and have maintained contact with him over the past week. Below are the options that have been offered and accepted by the customer:

We have ordered the parts for the bed *** ********), which the customer agreed to wait for. The ******** Trundle is deemed non-repairable; therefore, we initially offered a credit to replace the trundle, which the customer accepted. After completing the necessary paperwork, the customer contacted us a few days later requesting an alternative option. Although we informed him that he had already agreed to a solution, we ultimately decided to renegotiate due to his insistence. We are currently discussing the reselection credit; we initially offered 40%, which the customer found unsatisfactory.

Regarding the sectional, the customer provided photos indicating fading and a rip in the corner. We are also in discussions about the reselection credit for the sectional. As we are actively working with the customer to address their concerns, we consider this matter to be resolved.
Thank you
Initial Complaint
Date:12/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about 30 August 2024, we purchased a condo in lower town ******. Prior to our moving in, we were advised by the owner the the stove, was defective and they would purchase a new stove prior to our moving in on the 20thSeptember. We moved in and discovered that the stove was missing a s**** attaching the inner door of the oven to the outer door. We spoke with the brick store in ******* where the stove was purchased and we were told it was an issue that needed to be addressed by the Ottawa store on *********** in ******. We spoke with the brick in ****** and were told it was nothing they could do since they did not have a parts department. I was directed to GE parts . I contacted them and they have sent me 4 shipments~ all wrong parts. I feel that the brick in ****** should take more responsibility for this missing part. They do not agree heck I cannot even get past the customer service person to talk to a manager. Customers of ********************** on Cyrville rdbeware
Business Response
Date: 22/12/2024
Hello,
We cannot assist with this complaint without being provided the information associated with the original purchase.
Thank you
Customer Answer
Date: 04/01/2025

Complaint: 22677313

I am rejecting this response because:
In order to reply to the response from the brick, I am providing the following information. Sales order information : The Brick, ********************. Sales order invoice 07204MZDGQ. DOSSIER ********** for The Brick , ******, dossier #******** for trans global delivery. Also I am unclear how my file is being dealt with from Alberta when my issues are with ******* and *************. ******* Marshall
Sincerely,

******* ********
Business Response
Date: 14/01/2025
Hello,

There is unfortunately nothing in our system under **********, and 07204MZDGQ is not a valid invoice number. We would ask that you please provide an email, phone number, or invoice number associated with this purchase so we can action this complaint accordingly.

Thank you
Customer Answer
Date: 16/01/2025
see attachment
Business Response
Date: 16/01/2025
Hello,
The photo provided is unfortunately too blurry to make out any information. We have attached what we are seeing for context. Please provide us your invoice number so we can help you.
Thank you
Initial Complaint
Date:09/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ******* fridge from The Brick on Oct 24, 2024. It was a Make-To-Order fridge and was delivered in the afternoon on Dec 2, 2024. The delivery *** told me to plug after 2 hours and I did as he said. I didn't pay attention to the fridge as I am stilling actively moving in my stuff and didn't live in that new home yet. On Wednesday night, I wanted to put some groceries and I realized the fridge still wasn't cooling down yet. I cannot figured out what's going on, so I contacted ******* customer service. The ******* agent asked me to do some diagnosis for him and cannot figure out any issue as well. Therefore, the ******* agent asked me to unplug and replug in afterwards. I replugged after 10 minutes of unplugging, the fridge showed error code 84C. The agent told me it might be a compressor issue and asked me to call back the store I purchased from again. After that, I have been taking to ******* and The Brick more than 6 times in total. The Brick asked me to deal with ******* directly without any further help or solution, and said they would do the same to ask for the repair service from ******* even if they helped me. The ******* cannot help me anything else except repair service.I don't want to have a defective fridge and use a repair service since Day One. This is a shame for big companies like The Brick. I wanted to get a replacement when I initially talked to them. Now I am ok to get a refund from The Brick as I am disappointd about their service. Their in store staff and online main officer gave me thr same answers
Customer Answer
Date: 10/12/2024
The ******* authorzied technician showed up today. After he inspected, he was also surprised that I cannot be offered for a new fridge. in the attachment, it is called delivered DOA (dead on arrival), and he totally agreed with me that it is not acceptable if the same situation was happened to him. he said if I used for 30 days or more and then died, it may be a different story. He said he never heard any store would refuse to offer a return or exchange. Appearently The Brick is offering the service below the industry standard.
Business Response
Date: 11/12/2024
Hello,

As is clearly advised at the time of purchase and on our website here: ********************************************************************, any defects or damages to a product must be reported within 48 hours of delivery. If the issues are reported later than this, the matter will be handled through warranty. The customer received this item on December 2nd and did not reach out to advise us of the issue until December 5th, which is outside of 48 hours, and so, as per policy, this will be handled through warranty.

For the first year an appliance is in a customer's home, any issues have to be dealt with through the manufacturer directly under their 1-year warranty. This is the engagement The Brick agrees to when we sell products on behalf of *******. As the customer themselves stated in their message, "******* cannot help me anything else except repair service," meaning the manufacturer has agreed to repair the item as per standard warranty processes. This customer is in no way being denied assistance. Appliances are only replaced in cases where a repair is not feasible, which is not the case here. Should ******* determine that a repair is not possible, they will send us a return authorization directly, and we will replace the product from there. This has not happened, and so this customer will not be sent a new fridge.

We encourage this customer to accept the assistance ******* is trying to provide them with, as there is nothing further we can provide on their behalf. We would consider this matter closed.

Thank you
Customer Answer
Date: 12/12/2024

Complaint: 22657769

I am rejecting this response because:
I was not reponding within their "48 hours" because I was still actively moving and not live there yet. The fridge was delivered around 3pm on Dec 2, but I was told by the delivery guy not to plug the fridge after 2 hours. I waited until 6pm and cannot tell if the fridge worked or not at that time. Also, I didn't expect to have a DOA product. However, I returned on Wednesday evening and realized the fridge was not functioning. I called ************** for the technical support (******* will have record for my call). Until they figured out the problem to me, it has been around 10pm already (I spent a few hours to talk with them). I went to the store on Dec 5th first thing in the morning and they already declined to help me, and asked me to solve the problem by myself.
Yes, for sure, they can say "you didn't call us back by 3pm, Dec 4", but is that a reasonable to ignore a customer if a DOA product was delivered? I had a ******* authorzied technician coming to my home couple days ago and inspected the fridge. He was also surprised that I was not allowed for a return or exchange. He even told me that I should negotiate with the store again for a better solution.
I definitely will post my story to most of major soical media, and other customers will have a fair judgement on this.
Sincerely,

*** ****
Business Response
Date: 15/12/2024
See previous response.
Thank you
Customer Answer
Date: 16/12/2024

Complaint: 22657769

I am rejecting this response because:
I don't think this compliant will gonna have any solution based on their replies.

Sincerely,

*** ****
Initial Complaint
Date:09/12/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought my furnitures on Friday (2024-11-29) and confirmed my delivery on Dec 7 as shown on attached receipt. I called the Brick today (Dec 7) and they said they did not have any plan to delivery me today and could not guarantee a day.
Business Response
Date: 11/12/2024
Hi Team,
As per the details, the delivery is already scheduled for today, December 11, 2024. We consider this ticket closed from our end.
Thank you!
Initial Complaint
Date:06/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought ** ********** on July 25th, 2024. Washer started to leak Sunday Dec 1st, 2024. Called ** customer service they said they would do a video chat with me on the evening of Monday Dec 2nd. No one called, ** called Wednesday Dec. 4th and we're Beyond useless.Called the Brick Dec 4th spoke with a woman manager she gave me their inside service department phone number booked for Tuesday Dec 10th. Called the Brick next day Thursday Dec. 5th advised washtower is now leaking water into our baseboards and being told there's nothing they can do, by a different woman manager. After service sales is ridiculous, this washer needs to be replaced why are we waiting 7 additional days to look at our washer this is now causing property damage and the brick won't do anything additional to address our issues faster. This is unacceptable and needs to be resolved immediately.
Business Response
Date: 09/12/2024
Hello,

As stated by the customer themselves in their message, this is an issue pertaining to a lack of assistance from ** through their warranty services, not the Brick. For the first year an appliance is in a customers home, any defects are taken care of through the 1 year manufacturer's warranty. Their extended coverage with our company does not take effect until July 29th of 2025. At this time, we would encourage this client tile file a Better Business Bureau complaint with **, given that it is their services they are taking issue with. We unfortunately cannot step in and provide services through a supplier under their terms.

Thank you
Customer Answer
Date: 10/12/2024
Bricks warranty guy *** ******** here on Dec 10th at just after 9am. Says the the hoses were just hand tightened and not tightened properly as to why the washer was leaking water. Photos attached of the water running down the back of the washer from the hoses. This washer was installed by the Brick themselves. This has potentially caused further/future issues, this washer needs to replaced with a new one since we don't know how long this was leaking for into the back of the washer. Disappointment with the brick.
Customer Answer
Date: 10/12/2024
On top of the poor installation not done properly and with us having to take time off for this poor installation by the Brick we are requesting money back as well as the replacement of the new washer tower. The technician said this may start leaking again if not dealt with.
Customer Answer
Date: 10/12/2024

Complaint: 22648012

I am rejecting this response because: I had your warranty Brick technician here this morning at 9am on Dec. 10th. Photos attached.
He told me and showed me that your Brick installers ( tightened the hoses to the back of the washer with their finger tips ) and not the use of proper tools hence pliers ) as to why the water was leaking from the machine in the first place. )
This is not an ** concern. This is a Brick poor installation concern.
The installation was poorly done as per your Brick technician from this morning *** ******** phone # **************. Since we don't know how long this has been leaking we want a replacement of this washer and what would have cost us for the poor installation money returned to us.

Sincerely,

******* *****
Business Response
Date: 15/12/2024
Hello,
As the customer stated in their reply, a ********************** technician corrected the issue on December 10th, and so we would consider this matter resolved.
Thank you
Customer Answer
Date: 22/12/2024

Complaint: 22648012

I am rejecting this response because:
In response to the Bricks BBB response, we are requesting the cost of what it would have cost us for the installation of this washtower.
YOUR BRICK SERVICE TECHNICIAN THAT LOOKED AT THE ISSUE, Determined the cause of the leak was because of your negligent technicians who installed our washtower and tightened the hoses with their finger tips and not the use of proper tools!!!
Your response is to tell me the issue has now been resolved is unacceptable.

The washertower was determined to have been leaking for sometime as per your Brick Service Technician, this washtower should be replaced out of good faith by The Brick being it is less 7 months old!
So we are requesting money back $200-$500 with what would have cost us for this poor installation done by the Bricks Negligence.

Sincerely,

******* *****
Initial Complaint
Date:05/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Just a few days ago, I purchased a new couch from the store. However, upon receiving the delivery and opening the package, I immediately noticed that the colour of the couch was different from what was shown on the salesman's iPad. Additionally, the firmness of the couch was also not as advertised on the showroom floor.When I reached out to the store regarding these issues, I was informed that all furniture purchases are final sales. However, nowhere in the store, on the receipt, or on the invoice was it mentioned that this policy applied. Furthermore, the salesmen did not inform me of this either.I find this treatment of customers to be extremely unfair. As you can see from the attached images, the left side displays the actual fabric of the couch I received, while the right side shows the image advertised on your website. The difference in colour and texture is evident.I hope you can investigate and rectify the situation. I believe it is important to address these issues in order to maintain customer satisfaction and loyalty. I would like to receive a full refund of the product as well as returning it.
Business Response
Date: 09/12/2024
Hi Team,
This ticket was opened on December 4, and management issued a refund to the customer on December 8, 2024. We consider this ticket closed from our end.
Thank you!
Initial Complaint
Date:02/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a support worker for a non-verbal individual and I am speaking on his behalf. Last June 8, 2024, I called their office about a recliner chair that we bought for my guy, ******** *****, due to a squealing sound when the chair is used. The customer *** asked me to send a video and so I did. On June 10, I followed it up and have not heard from them. I did the same thing on the July 4 then Aug 26 and still just ***lied on the latter date. The customer *** shared that parts just came on the 26th of August and that they are just waiting for the technician to come. Last Nov.20, I again made a follow up and the customer *** ********** said she will get back to me which she never did. Last Nov 28, me and *** went in the store to follow it up again. ******** said that she will call **** address by the end of the day and yet still she did *******, this is so unfair to my guy who is now using a broken recliner chair for the past 5 months whereas he paid for an extended warranty.
Business Response
Date: 09/12/2024
Hello,

This support worker has chosen to provide only their email and phone number, not the information associated with their client ****, and so we are not able to locate any of their account information. We cannot assist with a complaint without being able to locate a record of the original purchase. Please provide a phone number, email, or invoice number for this order so we can assist with this complaint.

Thank you
Customer Answer
Date: 10/12/2024

Complaint: 22619915

I am rejecting this response. I have called them several times and went to their store numerous times as well. They always say, Ill look into it. And several months later, still no action.
The clients name is ******** ***** with phone number on his file ************. They have input these information million times in their system as well and should reveal all the items we have purchased from them.

Sincerely,

Howell Alamo
Business Response
Date: 18/12/2024
Hi Team,

The store was willing to exchange for a new chair. Their team was in touch with the customer and they requested to wait for parts instead. We did go out to this customers residence on December 10th, but it looks like the tech requires additional parts. We have actionned this as per standard processes and the customers wishes

Thank you,

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The Brick Warehouse LP is NOT a BBB Accredited Business.