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Business Profile

Garage Doors

Creative Door Services Ltd

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Creative Door Services Ltd's headquarters and its corporate-owned locations. To view all corporate locations, see

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Creative Door Services Ltd has 8 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a charge on my **** card on Jan. *****, 2025 for ****** from Creative Doors *********I had called them to purchase a replacement remote for my garage door opener. While on the phone, I read off all the available information from the opener and they told me they had a remote that would work. I told them if they brought it out, they could also perform a lubrication and door maintenance. The tech showed up and said the remote would not work and I would need another alternative. He did not perform the lube and maintenance and told me I'd get charged $65.00 for the call out. I phoned their office and informed them that I did not authorize the call out fee as 1) They were given all the information on the opener and said they had a remote. Which they got wrong. 2) ********** was performed during the visit. I have never seen or approved an invoice and have no idea where the sum of ****** came from. I am trying to work with **** to have this reversed.

      Business Response

      Date: 12/03/2025

      Hi *****,

      We sincerely apologize for the billing error and the frustration this situation has caused. After reviewing the details, we acknowledge that a mistake was made on our end when processing your payment. Your credit card was incorrectly charged due to an internal administrative error, and this was our error.

      We have been attempting to reach you to make things right by ensuring that all charges are reversed. Since we understand you have disputed the charge with **** and received new account details, wed like to connect with you directly to ensure the issue is fully resolved. Additionally, as a gesture of goodwill for the inconvenience, wed like to offer you a $100 Everything Gift Card.

      Please reach out to us at your earliest convenience so we can finalize the resolution and refund your credit card. Again, we sincerely regret this experience and appreciate the opportunity to make it right.

    • Initial Complaint

      Date:05/08/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Built a brand new house. Creative door installed a door that had damage.( photos provided to them) we noticed the damage progressively getting worse after we took possession. (Photos also provided to them) we contacted them giving photos with the damage before we took possession and after 4-6 months. They came out and confirmed damages were not from us. Damages are at the corner of the stamping from manufacture. Door has buckled more and more over time at corners of manufacture stamping. They will not replace the door for us unless we pay for a new one. Unacceptable

      Business Response

      Date: 21/08/2023

      Thank you for getting in touch with us. We genuinely appreciate your concern, and we've taken the time to thoroughly review your feedback. We are committed to ensuring your satisfaction and maintaining the integrity of our products and services.

      Following our internal investigation, we understand that the garage door was damaged, which we believe was caused by an external vehicle impact rather than being attributed to a manufacturer defect. We genuinely empathize with this unexpected situation, and as a gesture of good faith, we are prepared to facilitate the replacement of the garage door at our expense.

      We understand that there might have been some confusion regarding the warranty terms associated with your door. The specific warranty coverage period for this door has indeed concluded.

      We want to ensure that your experience with us remains positive, and we are dedicated to assisting you through this process. One of our team members will be in contact with you shortly to provide an update on your replacement garage door and to offer an estimated timeline for the installation. If you have any further questions or concerns in the meantime, please do not hesitate to let us know.

      Thank you once again for giving us the opportunity to address this matter. Your satisfaction is our priority, and we look forward to resolving this situation.

    Creative Door Services Ltd is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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