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Business Profile

General Contractor

Setcos Infratech Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/09/2024

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,I write to report the case of a contractor I hired to build a secondary basement suite for me, who has refused to do the Job after collecting **% upfront and have refused to refund the money even after we agreed to terminate the contract due to refusal to execute, he instead gave me a Cheque for the the refund which bank confirmed that the account was not funded, the check returned unpaid.On the **** of February,2024, I contracted SETCOS Infratech to build a secondary basement suite for me. He quoted the project to be $******. After negotiations, we agreed that I would pay $******, being **% of the the payment as upfront cost, after the project, the rest of the payment would be split into 6 equal payments. We signed a mutual agreement to this. We also agreed that the project would be * months, and 4moths maximum, and that if it exceeds * months, he would deduct $**** for every additional month. He started with some carpentry and the project was dragging, did some electrical and plumbing work and brought in furnace, then disappeared. I tried to reach him to complete the work, to no avail.When the agreed * months elapsed, I tried to get him to conclude the project, but he refused and said he would instead forfeit $**** for each month that elapsed. In August when I didn't see any activity, I called the city of ******** to find out the status of the permit, and unfortunately, he never even applied for any permit, meanwhile, he kept telling me that he has concluded all the inspections and that everything passed.I called him and requested he terminate the contract and he reluctantly did.In the termination we agreed that some money I paid has not been put into use and we valued it at $**** after all deductions.Unfortunately, the agreed date for payment which is ** working days from date of termination and he gave me a cheque which the bank has returned that the account is not funded. He has been making excuses and have refused to pay the money.Kindly advise

    Business Response

    Date: 08/09/2024

    Hi

    Thanks to reaching me out.

    This is to inform you that Client has been received his refund money by e transfer & confirmed today.

    The story is mentioned below is not completely correct. Client is always aware & in direct contact with me for all updates. We already settled the first job agreement & was terminated with a new termination agreement. I cant explain each thing as public  due to a clause we had signed in termination agreement. 
    Yes i apologize for my returned cheque which was unexpected because i have sufficient balance in my account when i provided cheque to him but there was a loan final payment came in my account on same day which suppose to come on sept ***. I have shared my bank screenshot to explain & offer$***  extra over his refund due to returned cheque.

    i was in touch with client everyday since they informed me regarding cheque. 

    I had apologize to him so many times for my returned cheque & confirm him about they will get full money back soon but he visit my home without any notice or message which was okay to me & also report to Edmonton police for same  with some other factors n tried to defame me. 
    As now i have refunded the money to customer as per we have agreed on termination agreement. Requesting him to withdraw all complaints  from all public place & keep the terms we agreed includes  term #* Non defamation.

    After termination still i have to co ordinate with client & some trade guys to help him to finish his project.

     

    Please feel free to reach me out for any question.

     

    Thanks & Regards

    *********************

     

     

    Customer Answer

    Date: 17/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

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