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Business Profile

Loans

24Seven Auto Loans

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:26/08/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **Subject: Complaint Regarding Unresolved Refund for $500 Holding Fee**Dear Better Business Bureau,I am writing to file a formal complaint against 24/7 Auto Loan in ********, **, regarding a $500 holding fee I paid on July 31st, 2024, for a car that I never signed for, test drove, or agreed to purchase. Despite assurances from ***************************, a representative of the business, that I would receive a refund within 48 hours, it has now been over two weeks without any resolution.Here are the details of the situation:- I paid a $500 holding fee for a car that I never signed for, test drove, or agreed to purchase.- There was no written contract or agreement binding me to this transaction.- The car was not held for me as initially promised.- *************************** assured me that I would receive a refund within 48 hours, but it has now been over two weeks.- Despite multiple attempts to contact him, I have been blocked and have received no communication or resolution.- I have text messages indicating that *************************** went on a camping trip around the time I paid the holding fee. This raises further concerns about the whereabouts of my money.- I have previously purchased two cars from ***************************, which is why I trusted him with this transaction. This makes the current situation even more disappointing and concerning.- Every day, I check my bank account, and every day the refund is not there. This situation makes me very sad, as I need this money for my daily life. *************************** promised me a refund and broke that promise. This is extremely distressing, especially considering he was my car salesman and someone I trusted.- Every time I call the business lines, I get no answer or a message saying that someone is working on it. ***, who works for Auto Extreme The business details are as follows:- **Company Name:** 24/7 Auto Loan - **Address:** ******************************************** - **Phone:** ************ - **Salesman:** ***************************************

    Business Response

    Date: 05/09/2024

    Hello, 

    We spoke to Mr  *******, to understand  what is happening here, Mr ******** sent $500 dollars to someone that works allegedly for Xtreme auto, he sent the money to an Xtreme auto gmail account. 

    We at 24-7 help him get vehicle last year through one of our dealer partners, we are a lead generating company.

    I would like to file a complaint against him as we have nothing to do with this and he has left a bad review in ****** and here, we do not recognized the number he shows on screen shots, someone is using our company to scam people, I will be seeking legal action for wrongful defamation against Mr ******** and we have notified the police about the number used.

    Please do not hesitate to reach if you have any further questions.

    Customer Answer

    Date: 16/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by. the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* Schembri 

    I tried every day to reach them. I believe ***************************. Please this can't be happening.whal if I apologize on the review 

24Seven Auto Loans is NOT a BBB Accredited Business.

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