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Business Profile

Medical Supplies

Healthcare Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Supplies.

Complaints

This profile includes complaints for Healthcare Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Healthcare Solutions has 2 locations, listed below.

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    • Healthcare Solutions

      5920 Gateway Boulevard Edmonton, AB T6H 2H6

    • Healthcare Solutions

      Unit 1090, 9499 137 Ave NW Edmonton, AB T5E 5R8

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am having a problem with the Business known as HealthCare Solutions, I inquired about a replacement remote for a health care aid device to assist getting in and out of the bath tub. The business, when I called about a replacement remote, informed me that the replacement would cost $378.00 and that the delivery would would be approximately 2 weeks. This conversation occurred on September 27th of 2024. To this date, no product has been been delivered. Without out this product it affects my health as I cannot bathe properly. **. My Grandson, who is 29 years old, is writing this on my behalf, as I do not own a computer. I also have no access to the internet, aside through my grandson.

    • Initial Complaint

      Date:04/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Wheelchair as online advertised October 2022. **** indicated product was offshore and he would contact me when available. Left 3 voice mail messages for **** with no return call. My husband and I went to Edmonton May 29, 2023 and spoke to ****** ******, who said they moved to new system and my wheelchair was in old system. He indicated my PO order was perhaps supplied to someone else. He phoned supplier who had one . exact wheelchair on hand and if PO was quick could mean delivery in 2 weeks. ****** called ****** his mgr who indicated a new PO had to be signed by him. ****** indicated he'd call me back with update. I called back a few days later, after no call and ****** indicated he'd find the original PO and order and call me back. **** called and wanted to know if i would accept a slightly different model and if july 2023 was good for delivery. I asked what happened to the exact model that ****** found, that was the exact one i ordered october 2022. **** said he'd check. **** never EVER returned any calls after that. i phoned ******, who also NEVER returned any calls. I paid $1575.99 per attached invoice. I have not received my wheelchair and cushion

    Healthcare Solutions is NOT a BBB Accredited Business.

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