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Business Profile

Property Management

Ayre & Oxford Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:27/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** passed away on feb 7'23, at an apartment managed by Ayre & Oxford inc who continued to use the electric account for several months without terminating which ran into the hundreds of dollars, charged for replacing appliances yet did not give valid reason why, nor will return phone calls about it. there has been several attempts to reach out and a promise from a one *****, that accounting, pictures and evidence will be forwarded and have not since may'23. The issue remaining is there are no funds to settle the account of a dead man, and the management company wants to pursue while the bankruptcy continues. there has been four months of electric utility charges from ***** to a dead man, whom they will not refrain from collection, even though they have the evidence. Both Ayre & Oxford and ***** appear to be making a claim on a dead man.

    Business Response

    Date: 31/07/2023

    Although  we appreciate your concerns and the enquiry, we are only able to communicate directly with an executer on the account to which the details of this complaint do not provide such authority. I do understand a final statement with some adjustment will be forthcoming. The matter of handling utilities in the event of  the lack of an executer or family member with a death certificate to act on behalf of the deceased to cancel when the unit remains vacant is under thorough review.  

    If there is an Executer of the Estate, please have them  reach out to our office directly and ****'s direct supervisor, our ** *********** **** ****** *********************  will be happy to communicate further with specifics of the account as well.

     

    Sincerely, **** ****** ********** *******

Ayre & Oxford Inc. is BBB Accredited.

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