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Business Profile

Taxi

Yellow Cab

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Cyn P

    Date: 23/11/2023

    ?I am writing to share a deeply troubling experience my elderly mother had with Yellow Cab on Sunday, November 12, 2023, around 9:00 pm PST, involving vehicle #***. The driver's conduct displayed blatant racial profiling as he aggressively demanded payment before initiating the taxi ride, a clear violation of the fair and equal service principles expected from Yellow Cab. When my mother expressed her intention to pay by debit, the situation escalated. The driver responded by yelling at her to exit the taxi immediately, leaving her, a senior citizen burdened with heavy bags of groceries, feeling distressed and unsafe. This conduct is not only unprofessional but also a severe breach of basic customer ********************** standards. I implore Yellow Cab to conduct a thorough investigation into this matter, identify the driver involved, and take appropriate disciplinary action. It is essential for Yellow Cab drivers to adhere to a code of conduct that ensures a safe, respectful, and non-discriminatory environment for all passengers, especially vulnerable individuals like seniors. I sincerely hope that Yellow Cab addresses this matter promptly and implements measures to prevent such distressing incidents in the future.

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