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Business Profile

New Car Dealers

Southside Dodge Chrysler Jeep Ram

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:30/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been very patient with trying to get my warranty coverage for the repair on my vehicle. ****** has now burdened me with a bill for an engine repair (that has a history of issues since day of purchase) because he has it labeled as engine failure due to my fault which makes any warranty nil & void in the eyes of the area director. I have been very reasonable in preparing my case to them several times to demonstrate engine failure as the cause. (can provide more proof if you need this) To recap. They said I drove it overheating to cause damage to the engine when I did not. These engines have a history of engine issues such as what happened with mine. How can camshafts, lifters be damaged from overheating? How come there is no code to show overheating or just 5 days ago another certificate dealership cleared it to drive? camshafts and lifters do not get destroyed by an engine getting overheated.I brought it in for the loss of coolant .my main issue needed a deeper look into. One shop I thought fixed it. The same issue arose in 5 days. Finally, I had southside dodge find the root cause and am grateful for fixing it. But to say I drove it overheated. I came in to see them on Monday, Jan 23 2023 to negotiate my billing. I was told to come back another day. All I was looking for was a second opinion by a professional mechanic on why it was damaged and to have it approved by the area manager for warranty coverage. I am upset they suggested that I should have towed it to ***** in order for my warranty to be covered.
    The Jeep has been this way since the day I bought it. How it was manufactured is not their problem but I do expect help and assistance from the dealership to get things straightened out for repairs on a faulty engine so I can keep driving the vehicle. I just want the strong motor that is expected from a Jeep. Now I have a jeep that has an engine that dies on me at 60,000 KM, then again after 40,000 km when it was completely repaired.

    Business Response

    Date: 21/02/2023

    Good morning,

     

    Attached please find a written response to the complaint.  The customer took her vehicle without paying her invoice.  She has since paid for it and we understand that her issue is resolved.

     

    Please let me know if you require further information.


    Thank you.


    ******** *****

    Controller

    Southside Dodge Chryler

Southside Dodge Chrysler Jeep Ram is NOT a BBB Accredited Business.

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