We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Entertainment

Abbotsford International Air Show

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:22/08/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 5, 2022 I attended the Abbotsford airshow and was overcharged. I went to booth #6 and the volunteer older man says I was charged $60 CAD on my credit card, I thought I was overcharged. I asked for a receipt but he said it was not available. **** ** *** ******  With a big line(waited 30minutes+) up to the gate and the show already going I drove away but I felt I needed to talk to an Abbotsford airshow reception. I ask the person at information desk for help and she directed me to contact Dave R**** (operation manager). *** **** **** ***** *** * ****** **** *********** **** **** **** ************  I called Dave and left a voice message and also a text message. Dave texted me to send an email to ************************** so the staff can investigate and deal with me instead. I received no response and so I called the credit card company. They said I was charged in American dollars $64.20 and then with their conversion of 2.5 percent charge to Canadian it came out to $85.46. The charge for one person is $33 cad and $10 cad for a car. I am the only person in the car so the final charge should be $43 cad. The price list online was taken down after a week the show was done.
    In total I emailed 3 times since August 7th, 22 with no reply and also the manager hasn't replied me back when I told him I was charged in USD. This is a Canadian show and I was at the gate to pay with a Canadian dollar credit card.
    I called my credit card company and they say I should file a complaint to BBB.

    Thanks for the help! I am sure there are alot more people being over charged in USD but didn't realize it yet! Please ask this airshow organization for explanations!

    Business Response

    Date: 21/09/2022

    The customer in question, ******* ****, reached out to us directly and his complaint was resolved to his satisfaction.

    Regards,

    ABBOTSFORD INTERNATIONAL AIRSHOW
    **** ***** *** *********** ** *** ***
    ********** ***** ********
    *************************

    Customer Answer

    Date: 07/12/2022

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

    Yes, it has been resolved.

    Thanks
    ****





    Sincerely,


    ******* ****

Abbotsford International Air Show is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.