Online Retailer
Back To RealiTeeInformation and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
As of May 31, 2024 BBB files indicate that this business has a pattern of complaints concerning the following issues:
Delivery Issues
The business had issues completing the delivery to the consumer for which no explanation was provided.
The service/product was not delivered on time or the consumer was not properly notified of delivery.
Refund / Exchange Issues
Consumers are having trouble receiving their refunds from the company after going through their process.
The company did not clearly articulate the refund requirements and processes to the consumer for them to be aware of how and why they can or can not receive a refund.
Service Issues
Consumers expressed being pushed to sign agreements without fully understanding the product and difficulty in canceling their agreements.
Customers expressed payment issues.
Customer Service Issues
Consumers are experiencing no follow-up or contact from business for a long period of time.
Products and contracts aren’t explained properly to consumers at initial consultation.
The Better Business Bureau offered Back To RealiTee. the opportunity to address the above identified patterns on the June 14, 2024. The Better Business Bureau has not received their response.
Alert
On March 16, 20201 BBB contacted Back To RealiTee with a request for more information about the following claim made on the company’s website http://www.backtorealitee.com/ :
- To return your product, you should mail your product to: 4125-107 E. Hastings St, BURNABY, British Columbia, CA. V5C2J3
- 100% satisfaction guarantee.
BBB requested substantiations on the claims of the return address and their 100% satisfaction guarantee. BBB confirmed that the return address does not exist.
BBB’s Code of Advertising states, in part 1. Basic Principles of the Code :
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
?1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.?
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.?
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.?
BBB’s Code of Advertising states, in part 20. Warranties or Guarantees :
20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.
20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.”
20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.
BBB also reached out to Back To RealiTee with letters on March 16, 2021 and March 25, 2021 to receive substantiations on their claims.
As of April 8, 2021, the BBB has not received any response to the requested information and the website appears to be not working.
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