Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:13/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am writing for a parking violation notice I received on May 27, 2025, while attending a class at *******************************. My class began at 10:00 AM, and I purchased a valid parking ticket at 9:57 AM purchased vide Receipt License Plate # ******, on the same day. The ticket was valid until midnight. Despite having paid for parking, I was issued a violation ticket # SE998B16091040 at 10:40 AM on May 27, 2025 for parking in a staff-designated area. However, I did not see any signage at the parking stall indicating that it was reserved for staff. As a new student at ******* in my second weekI was unfamiliar with the specific parking regulations and signage.I have already submitted an appeal regarding this violation, which was unfortunately denied. However, I would like to respectfully raise the following points for further consideration:I had a valid parking ticket prior to the issuance of the violation.I paid for parking and parked responsibly, with no intention to avoid payment or violate regulations.The violation occurred due to unclear or insufficient signage rather than willful misconduct.I did not receive a response within the stated 72-hour timeframe outlined in your policy.I have submitted photographs to Concord Parking as part of my initial appeal to demonstrate the lack of visible ********** a student, I am currently managing my expenses carefully, and such a penalty for an honest mistake is a significant burden. I have also learned that in similar cases involving genuine errors, fines have been waived or reduced.I respectfully request that you reconsider my case in light of the circumstances and the supporting documentation provided/attached. Thank you for your attention to this matter, and I look forward to your response.Sincerely Yours ******** *****

  

  Business Response

  Date: 16/06/2025

   

  Hello there, 

  Thank you for contacting Concord Parking regarding this matter. 

  Upon our further investigation, we have confirmed that your payment was valid on May 27, 2025 from: 9:57 AM to 11:59 PM. 

  For future reference, please ensure to park at the designated public parking stalls, as this parking zone is for reserved parking only as indicated on the parking signages at the lot.

  After a careful consideration, as a one-time courtesy, parking violation # SE998B16091040 was reduced to a warning and no further payment is required. 

  Future parking violations may not be waived. 

  We thank you for your cooperation, 

   

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was parked on P3 of ************ for 2 hours and 40 minutes (from *********) on 26 May 2025 (I have my ****** Maps timeline showing the times I was at ************). I received a ticket for "Overtime - Parked over 3 hours" at 1321, despite being there for less than 3 hours. I have filed a dispute and have yet to receive a response. The evidence provided in the dispute screen only shows that I was parked there between 1321 and 1322, and does not show being parked for more than 3 hours.

  

  Business Response

  Date: 04/06/2025

   

  Hello there, 

  Thank you for contacting Concord Parking and we apologize for the delay in our response. 

  This parking notice # WG608H16081322 was issued on May. 26, 2025 1:21PM, as your vehicle violated the posted parking rules by parking over 3 hours. 

  Please be advised that the patroller uses a license plate recognition system to check the length of stay at the parking lot. Total time: 4 hours and ******************************************************************************************* restart the system. Please find attached proof from the **** scan - for your reference. 

  As this parking zone is for Central City patrons only, and to ensure that customers are utilizing these ********************** stalls, please provide a proof/purchase receipt, with date and time. Once confirmed, we can review this appeal. 

  We thank you for your patience and cooperation. 

  Customer Answer

  Date: 04/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:29/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Regarding Wrongfully Issued Parking Violation Still Under Review I am writing to formally lodge a complaint regarding a parking violation ticket I received during my visit to ******** on May 11th @12:34pm. Upon arrival, I immediately proceeded to pay for my parking, as I understand that parking is not complimentary in the area. However, while I was in the process of paying, a parking violation ticket was issued and placed on my vehicle. Both the parking ticket and the violation ticket are time-stamped at 12:34 PM, clearly demonstrating that I was in the process of paying when the citation was issued.I submitted a dispute for this ticket on May 11th, outlining the circumstances and providing the timestamped evidence. At that time, I was informed that I would receive a response within 72 hours. As of today, May 29th, the status of my dispute still reads in review, with no further communication or resolution provided.This delay is unacceptable and has caused undue stress and inconvenience, especially considering the violation was issued wrongfully. I hope this matter can be resolved promptly. Thanks!

  

  Business Response

  Date: 30/05/2025

   

  Hello there, 

  Thank you for contacting Concord Parking and we apologize for the delay. 

  We have confirmed that the parking payment was made on May 11, 2025 valid from: 12:34 PM to 1:34 PM. 

  Therefore, parking notice # JC856W15931235 was issued in error.We apologize for the inconvenience.

  Please be advised that this parking violation has been cancelled and no further action is required.

  We value our customers by consistently improving our systems to ensure customer satisfaction.

  
  Thank you for your patience,
  

  Customer Answer

  Date: 30/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** **********

• Initial Complaint

  Date:22/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a dispute on the concord parking website as per the violation ticket April 13, 2025 and recieved a recognition of receipt as per photos, I then requested an update May 13, 2025 without a response and now Im getting calls from a debt collector.

  

  Business Response

  Date: 23/05/2025

   

  Hello there, 

  Thank you for contacting Concord Parking and we apologize for the delay.

  After our further investigation regarding this notice # TK531E15541326, please be advised that: 

  There are proper ground markings to ensure that vehicles are parked within the stalls, to utilize the parking spaces for Central City patrons. 

  Your vehicle parked in 2 parking stalls, confirming that there were multiple empty stalls at this parking zone. 

  It is the customer's responsibility to park properly within the stall to avoid future parking violations. 

  The information on the parking violation you have received is correct. As part of the Concord Parking's protocol, we need to adhere to the rules set for ************. This violation was confirmed to be valid and will remain open until a payment has been made.

  To make a payment for this parking violation, please visit online at ****************************
  

  We thank you for your patience and cooperation during this time.  

   

  Customer Answer

  Date: 23/05/2025

   
  Complaint: 23360079
  
  I am rejecting this response because: their response only came after i raised the issue with the BBB, I have no issue paying a fine but having creditors call me before receiving a response from them is a very Poor Business Practice and i want it to be noted with the BBB that this occurred. Once I have your acknowledgment of keeping this complaint on file for any future dissatisfied customers I will happily pay the ticket. 
  
  Sincerely,
  
  **** Mustvedt

  

  Business Response

  Date: 26/05/2025

  Hello there, 

  Thank you for your feedback and we apologize for the inconvenience. 

  We value our customers by consistently improving our systems to ensure customer satisfaction. Due to the validity of the violation, respectfully, there are no further actions that can be taken regarding this matter.

  We thank you for your patience during this time. 

  Customer Answer

  Date: 26/05/2025

   
  Complaint: 23360079
  
  I am rejecting this response because: My last rejection was for the BBB to keep this complaint on file so the next time they send something to collections prior to advising the customer of their final decision it can be dealt with. If all the BBB is going to do is shuffle my messages back and forth to and from Concord then the BBB is not a worthy watchdog for Companies or Customers.

  I paid the fine as i never requested not to pay, I requested a response to having collections call me and demand payment prior to having my request to Concord responded to. It took my contacting the BBB to get a response of any kind; and low and behold they responded 2hrs before I received your initial contact.

  If they had simply responded in a reasonable length of time I would have paid it at that point instead of going thru this debacle.

  
  Sincerely,
  
  **** Mustvedt

• Initial Complaint

  Date:07/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to follow up on a parking violation I received recently and to provide further clarification regarding the ************ a new BCIT student, I hold a valid Flex Pass 10 parking permit that I purchased on April 17, 2025 (Receipt #******). On April 24, I parked my vehicle around 2:15 PM to attend class, but was unable to activate my daily pass immediately due to a dead phone. I managed to activate the Flex Pass at approximately 3:30 PM. Despite having a valid permit, I received a ticket for parking in a Staff Parking space. After filing an initial dispute on this matter, after 7 days, I received a response on May 1st stating that the violation was valid due to my supposed lack of a valid permit. I believe there might have been a misunderstanding regarding the signage in Lot 7, as I was under the impression that Flex Pass holders were allowed to park ******** clarify this point, I submitted a second dispute on May 2, including a photo of the sign that contributed to my misunderstanding. However, I have yet to receive a response regarding this appeal, and I noticed that the fine has increased from $65 to $85, even though I followed up within the discount period.I would like to respectfully highlight a few points for your consideration:- I maintained a valid student permit throughout this process.- My permit was activated on the same day of the incident.- The violation arose from a misunderstanding of the parking signage, rather than an intention to avoid payment.- My second submission seems to have been overlooked, and I did not receive feedback within the stated 72-hour response policy.- I understand that similar situations have occurred for other students where fines were either waived or reduced due to good-faith errors.I appreciate your attention to this matter and kindly request a review of my case. Thank you for considering my appeal, and I look forward to your response.Sincerely,******** ***********

  

  Business Response

  Date: 08/05/2025

   

  Hello there, 

  Thank you for contacting us and we apologize for the delay. 

  Upon our further investigation, it was confirmed that your vehicle was parked in an unauthorized parking zone without a valid permit - Staff Lot 7. 

  It is the customer's responsibility to adhere to the parking rules including hours, as indicated on the parking signages, to avoid future parking violations. Please find attached BCIT Burnaby Map for your reference. 

  Your Flex Pass was successfully activated at 3:24 PM on April 24th, after the parking violation was issued. 

  After a careful consideration, as a one-time courtesy, we have reduced this parking notice: TN929N15761421 to a warning, and there is no further payment required. Please be advised that future parking violations may not be waived. 

  We thank you for your patience and cooperation. 

   

  Customer Answer

  Date: 09/05/2025

  Subject: Complaint ID?******** ?Confirmation of Resolution

  
  Dear Better Business Bureau Team, and especially Dear?Mr.?*******,

  
  I have reviewed the response made by the business regarding complaint ID ******** and find this resolution satisfactory.
  I would also like to express my sincere appreciation to the Better Business Bureau for facilitating this process and for its invaluable service to consumers.
  Please close this complaint as resolved.
  
  Sincerely,
  Reyhaneh?Ramezanpoor
  May 09, 2025

  
  

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving tickets for parking, each of those days parking was paid though parking meter, as Im was SouthGate mall employee that time I registered my vehicle license plate #, and should not be getting a ticket, when I moved to another location I have paid for each of the day for parking and I have all proof, but still getting tickets, as officer doesnt check parking meter, it is very upsets me and giving me anxiety, I have disputed online but no response to me, it is very upsets me as consumer. Please step in and help to resolve, thank you

  Customer Answer

  Date: 03/05/2025

  Proof attached, one ticket from July, I was authorized my Southgate Mall security to park as was mall employee, all info and license plate registered at the mall security register 

  

  Business Response

  Date: 07/05/2025

   

  Hello there, 

  Thank you for contacting Concord Parking and we apologize for the inconvenience. 

  Upon our further investigation, the following parking notices were addressed: 

  BRB775512821245: This parking violation was issued due to walking off the property. We have reduced this parking violation to a warning. 

  BRB775515751049: This parking violation was issued due to parking improperly. Park & Ride is face-in parking only. 

  BRB775515831200: The parking receipt was confirmed to be valid from: (7:49 AM to 11:59 PM), and this parking violation has been cancelled. 

  Please find attached employee parking map, for your reference. 

   

  We thank you for your cooperation.  

  Customer Answer

  Date: 07/05/2025

   
  Complaint: 23276051
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ******

  Hello

  Hope this email finds you well 

  As I received confirmation from Concord parking today,

  notice #brb775515751049 was dropped. Was no notice regarding the parking way, No one  notified me. 

  Notice #brb775515831200 was paid in full (see attached pic) and parked correctly 

   

  Please review and advise 

  ******** ******

  

  Business Response

  Date: 08/05/2025

  Hello there, 

  Please be advised that there is no further payment $0.00 required during this time. 

  BRB775512821245: This parking violation was issued due to walking off the property. We have reduced this parking violation to a warning and no action is needed. 

  BRB775515751049: This parking violation was issued due to parking improperly. For future reference, Park & Ride is face-in parking only. We have reduced this parking violation to a warning and no action is needed. 

  BRB775515831200: The parking receipt was confirmed to be valid from: (7:49 AM to 11:59 PM), and this parking violation has been cancelled. We apologize for the inconvenience. 

  Respectfully, there are no further actions that can be taken regarding this matter, as all the parking details have been provided. 

   

  Thank you for your cooperation.  

  Customer Answer

  Date: 09/05/2025

   
  Complaint: 23276051
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ******

   

  Hello

  Thank you for your assistance 

  I have attached a picture from the Concord parking page where it shows I still have to pay for notice#brb775515831200, but it this email its explained that it was cancelled. 

   

  Please advise 

   

  ******** ******

  

  Business Response

  Date: 12/05/2025

  Hello there, 

  Please be advised that this message is your confirmation that there is no payment required at this time for vehicle: BRB7755. 

  We have attached the proof from Concord Parking website as all the parking details have been provided and cases were resolved. 

  Thank you for your cooperation. 

• Initial Complaint

  Date:15/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for parking at one of Concord Parkings site. The receipt says the location name and "Concord Parking" ****** on it and was given a ticket for non-payment. I disputed the ticket and was told that they do not accept payment through the app I used to pay for parking. I reached out to Concord Parking multiple times to check on the dispute and it took them 2 months to let me know about their decision only after I received a past due letter in the mail. Since it has been over 2 months the parking fine has doubled. So essentially I paid for parking and now am being double fined because they don't accept payment from the parking app used that clearly stated the location name and "Concord Parking." Feel like I got scammed.

  

  Business Response

  Date: 16/04/2025

   

  Hello there, 

  Thank you for contacting us and we apologize for the delay. 

  After our further investigation, your payment was confirmed to be valid from 9:26 AM to 12:26 PM on February 17th via paybyphone. 

  Please be advised that customers with paybyphone payments, must park in the parkade, as indicated on the parking signages. Your vehicle was parked at the Oval Way. 

  After our careful consideration, this notice # PL251H15101202, was reduced to a warning as a one-time courtesy and there is no further payment needed. 

  We thank you for your patience and cooperation during this time. 

   

   

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in the garage at **** as I have done MANY times. Also as I've done MANY times, I selected the nearest pay by phone location and PAID. Fast forward to the end of class and I received a ticket. It appears I selected the wrong zone. I asked Concord if I could pay the parking fee to them instead of a $85 ticket. I'm a student and I simply don't have $85. This is an honest mistake. You can see the screenshot of my PaybyPhone showing I paid to park. i wasn't trying to cheat or not pay. I sent them this photo and their response doesn't even acknowledge it. It just says "Failure to make payment is a violation of the posted parking rules. As there was no valid payment in the payment system for your vehicle at BCIT - Downtown Campus on 3/25/2025 the issued violation is valid." How can a business that fails to recognize such an honest mistake write off my explanation and demand $85? The cost of parking 10 times! This is an honest mistake. A community oriented business should see that and adjust the ticket to the cost of parking or throw it out altogether.

  

  Business Response

  Date: 09/04/2025

   

  Hello there, 

  Thank you for contacting us and we apologize for the inconvenience. 

  After our further investigation, we have confirmed that the notice # AV533F15462035 is valid as there was no payment made under BCIT - Downtown Campus. 

  Your vehicle: AV533F was paid via paybyphone under a different lot and provider: 05 ************* W/S, City of ********** 

  The information on the parking violation you have received is correct. As part of the Concord Parking's protocol, we need to adhere to the rules set for BCIT. This violation was confirmed to be valid and will remain open until a payment has been made. Please note that we have extended the deadline for the discounted rate $65, for payments made before April 13th. 

  We thank you for your patience and cooperation. 

  
  
  

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23173943
  
  I am rejecting this response because you are not acknowledging any of the proof I provided. Your response simply says the ticket is valid. I am not arguing that the ticket is invalid. I am making the below arguments, none of which your response addresses:

  1. I made an effort to pay and simply selected the wrong zone. This shows I did not maliciously avoid paying but made an honest mistake.

  2. I have paid on numerous other occasions at your location, further demonstrating my intention to pay.

  3. Further to #2, this constitutes a first time offense and therefore could be a warning.

  4. I have let you know I don't have the financial resources to pay. Your payment site provides an all or nothing option. I do not have the ability to pay the full amount. I'm a student. My income is below the poverty line. I only drove to class because I work two jobs and it is the only way to get to job #2 (teaching at ****) on time.

  Sincerely,

  **** *****

  

  Business Response

  Date: 16/04/2025

   

  Hello there,

  BCIT has a strict policy for parkers without a valid payment as payment is mandatory for all BCIT locations. It is the customer's responsibility to have the correct parking details upon arrival and before leaving the vehicle unattended. The payment was made for City of Vancouver 05 Block ******* W/S - not a BCIT location. From the previous response, the regular rate for this parking violation was $85 and a discounted rate was issued at $65 by extending the deadline. 
  
  For a second time, we have extended the deadline for the discounted rate $65- for payments made before April 18th. 

  Due to the validity of this violation, $65 is the correct amount. 
  Respectfully, there are no further actions that can be taken regarding this matter - Notice #AV533F15462035, as this dispute will still be denied, and we are considering this matter as closed. 

   

  Thank you for your cooperation. 

  Customer Answer

  Date: 16/04/2025

   
  Complaint: 23173943
  
  I am rejecting this response because this is an honest mistake. I have literally never received a parking ticket in the entire 10 years I have lived at ***

  If, as you say, **** is the organization with the policy, kindly escalate my case to them. I'm an employee of **** trying to make ends meet by teaching a class. $65 is simply not reasonable because I am also a *** student. My stipend is $23,000 per year. This is below a living wage. I KNOW you have an ability to write off tickets in your system. I have worked in accounting including with parking companies for many years so DO NOT try to tell me this is not possible. You MUST have some allowance for write-offs and to reduce tickets in good faith. I was ******* to make it to a final presentation class to support BCIT students.

  If, as you say, this directive comes from BCIT, AND if, as you say, paying for parking is required I have offered to pay the correct parking rate. Prior to now I have used your garage at least 15 times. I'm now actively avoiding ANY CONCORD garages. 

  
  Kindly adjust my ticket to the cost of parking in the garage. Asking for $65 is outrageous, especially of someone who has shown your company patronage and proven that this is an honest mistake and not intentional non-payment. Any visit to an online forum would show that student actively rack up these kinds of tickets and then avoid recourse by changing their license plate. I'm trying to do the right thing here and pay you what I should have. You are showing extremely bad faith by demanding an amount that is 8 times that and equivalent to a days worth of food for me. I cannot and will not sacrifice eating for a day because you refuse to show compassion. 
  
  **** *****

  

  Business Response

  Date: 17/04/2025

   

  Hello there, 

  We understand your frustration regarding this matter. 

  The information on the parking violation you have received is correct. As part of the Concord Parking's protocol, we need to adhere to the rules set for BCIT. This violation was confirmed to be valid and will remain open until a payment has been made.
  
  Unfortunately, the decision made for this parking violation is irrevocable.
  
  To make a payment for this parking violation,please visit online at ****************************

  We thank you for your patience and cooperation. 
  
  
  

  Customer Answer

  Date: 17/04/2025

   
  Complaint: 23173943
  
  I am rejecting this response because it is simply untrue that the ticket is irrevocable. Please stop with the dishonest responses. As mentioned, I will not be paying you and am not satisfied with your response. If it is a **** mandated policy, escalate to **** and have them reverse. 

  I formerly worked for a post-secondary institution and regularly had communications with their parking management, so do not try to tell me this is not possible.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a ticket on Mar28 at 10:21AM for the reason of not having a valid pass, however, the pass is paid until the end of March. Sent in a dispute with payment receipt but have received no response after a week time. Calling the company phone number cannot reach anyone at all.

  

  Business Response

  Date: 08/04/2025

   

  Hello there, 

  We apologize for the delay as we are currently processing a high volume of appeals. 
  After our further investigation, it was confirmed that your ************** Monthly Permit for March ended on March 24, 2025. The parking violation was issued on Mar. 28, 2025 10:21am.  Please ensure to check all the parking details and validity to avoid future parking violations. 
  

  Please be advised that this parking violation was reduced to a warning and there is no further payment required. 

  We thank you for your patience and cooperation. 

• Initial Complaint

  Date:13/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a parking ticket on February 25, 2025 at 10:41 AM and I paid for parking. Unfortunately, a glitch in the payment system allowed for the first two letters of the license plate to be repeated, as is evidenced by the attached photo; the rest of the license number is correct. I paid 8 dollars for parking and have sent this dispute in several times and have never been contacted, despite the ticket saying that I'd be contacted within 72 hours. I need to use this parking lot for work, and cannot afford to be towed and I don't want this ticket dispute to go to collections while I wait for a response. I would appreciate this parking ticket being removed as I did pay for a spot. Thanks.

  Customer Answer

  Date: 13/03/2025

  Added requested details

  Customer Answer

  Date: 14/03/2025

  I ADDED my FULL FIRST AND LAST NAME in the "From" box. I'll Also add it HERE in case that doesn't save. It's ******* *********. 

  

  Business Response

  Date: 17/03/2025

   

  Hello *******, 

  Thank you for contacting Concord Parking and we apologize for the delay. 

  Upon our further investigation, it was confirmed that your payment was made under the wrong license plate: ********, valid on February 25th from 8:38AM to 11:59PM. Please be aware and ensure to have the correct parking details upon arrival and before leaving the vehicle unattended, to avoid future parking violations. 

  Please be advised that notice # FT664L15181042 has been reduced to a warning and there is no further payment required. 

  We value our customers, and we thank you for your patience and cooperation. 

   

  Customer Answer

  Date: 18/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Thank you.