Information and Alerts

Alert 1

On October 13, 2021 BBB contacted Farrdell Logistics with a request for more information about the following claim made on the company’s website https://farrdell.ca/index.html :

• Farrdell Logistics manages over $1 billion in inventory every day for Retail, Technology & Healthcare customers.
• The broadest range of logistics services
  The most expansive coast-to-coast Canadian warehouse & distribution network

BBB requested substantiations on the claims  and the business locations.

BBB’s Code of Advertising states, in part 1. Basic Principles of the Code :

1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
?1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.?
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.?
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.?


BBB also reached out to Farrdell Logistics with letters on October 13, 2021 and January 12, 2022 to receive substantiations on their claims.

As of March 15, 2022, the BBB has not received any response to the requested information and the websitehttps://farrdell.ca/index.html  is suspended.

Alert 2

BBB received several  Scam Tracker reports about an employment offer from Farrdell Logistics on September 22, 2021 and November 5, 2021. In both cases, hiring procedures were very fast and the potential employer asked the victims personal information and documents such as Driver Licence, passport information. Both victims found it suspicious and reported on BBB’s Scam Tracker.

BBB also reached out to the business with letters onSeptember 29, 2021 and October 19, 2021 to confirm details about their business location, competency licence and hiring process. BBB also checked the City of Chilliwack’s database on November 3, 2021 to verify if there is a business licence connected to the company’s listed address. However, the City does not have any records for this address.

As of November 19, 2021, BBB has not received a response from  Farrdell Logistics. The website for the company, https://farrdell.ca/index.html is still active.

BBB is recommending the following tips to jobseekers who receive unsolicited communication about a job offer from an unknown company:
Always be wary of work-from-home or secret shopper positions, or any job with a generic title such as caregiver, administrative assistant, or customer service rep. Scammers are notorious for using positions that don't require special training or licensing to attract potential applicants.
You may be an excellent candidate for the job, but beware of offers made without an interview. A real company will want to talk to a candidate before hiring. 
Don't fall for an overpayment scam. No legitimate job would ever overpay an employee and ask for money to be wired elsewhere.