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Business Profile

Used Car Dealers

Voltz Auto

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2005 ********* ****** from Voltz Auto and signed the papers on September 27th and i said that the condition for me buying the vehicle was that the e brake needed to be replaced before i bought it as it would roll backwards on a very tiny hill outside their front door. They said no problem, I would just have to wait for parts, so i did. October 4th is when i picked up the vehicle. They said everything was good and they made the repairs. the mechanic even "confirmed the repairs" as he walked into the showroom. They also told me they did the brakes, all 4 of them, for "free" and those were all good too. Said the rust wasn't a huge issue, only on the body, i was aware of the rust on the body panels. The ebrake worked that night but the next day it was rolling and I have to put the vehicle in first gear to prevent rolling as the ebrake does not work. Because it does not work, I took it into a different shop for in inspection and the shop, ***** **** *********** told me that the lines were super rusted and and e brake lines were not done and the brakes were not done as well. the brakes are sticking and need to be replaces and well as the e brake lines asap, and i was quoted $1,200-$1,500 for just the brake lines. Not including all the other repairs needed to make it road safe. They also did not tell me how bad the rust actually was, the entire frame is super rusted and needs to be replaced if not completely scraped. I included the papers of sale, the info from the inspection and photo of the rust the shop sent me and the texts from the mechanic

    Business Response

    Date: 15/11/2023

    Customer was issued a refund as soon as she called us about her issues car was returned I guess she did not notify BBB We were not even aware that she contacted you until November 15th when BBB called us.

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