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Business Profile

Car Dealers

Patton Motorcars

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used vehicle (2011 Subaru Forester, *******km) from Patton Motorcars (PM) on July 23, 2024 for $12,500. The vehicle was represented by the seller as being in exceptional condition with extensive recent mechanical work, and I was led to believe that it would be reliable for a reasonable period of time. I took possession of the vehicle on August 2, and drove the vehicle from ******* to ******, **, where I was residing at the time. I had the vehicle inspected by a family friend, a retired mechanic, on August 6, and he was immediately concerned that the engine was not running properly. I contacted PM that same day to request additional information about the recent engine work that had been completed prior to the sale, which is when I discovered that they had no records of the work. I subsequently visited 3 other mechanics for their opinions, and each of them advised me that the engine did not appear to be running properly. On August 16, the check engine light came on while I was driving. At this point the vehicle had been in my possession for exactly 2 weeks and had been driven fewer than *****km (ODO *******km). I took the vehicle to **** Auto Haus in ******, **, for diagnostics and repairs, and it was determined that there was a significant valve clearance issue due to faulty mechanical work. The engine was irreparable and would need to be replaced entirely. I contacted PM requesting that they a) cover the repair costs, b) consider re-negotiating the price of the vehicle, or c) offer a full refund. After extensive correspondence, it was finally agreed that PM would cover repair costs, and the engine replacement was completed at Lees in October. The invoice for repairs, dated October 29, 2024, was submitted to PM. Despite numerous attempts to collect, no payment has been made to **************. The vehicle remains parked there awaiting payment, leaving my family and I without a vehicle for over 3 months now.

Patton Motorcars is NOT a BBB Accredited Business.

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