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Business Profile

Clothing

Large LAD Clothing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a credit and went to the website and made an order and had to pay abit more to finish the order. Took my credit card info and money and I received an email saying my order was on the way and now NOTHING and that was months ago. I have attempted to email them and still nothing.

  • Initial Complaint

    Date:08/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some clothing from the company " Large Lad Clothing ". On May 9, 2024. I placed an order with this company for $103.03. The order # LLC-***** was the invoice. I then received an email on June18, 2024 stating " Your order can and will ship come the end of June. ** have run into some recent issues, but your products can and will ship, Thanks for your business and your 3 orders to date! "I never received anymore notifications after this email and have not been able to contact the company by phone or on the website. I would like the clothing or the refund for the product that never arrived.

  • Initial Complaint

    Date:30/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order online June 17, 2024. Prior to this, I received an email from the company, as I was on the mailing list, stating they were at risk of potential closing, were offering a sale, and they posted a GoFundMe page. I had $20 credit from a previous order, so thought I best use it. The following weeks I never received an email stating the item had shipped, I requested that the order be cancelled on June 28. I knew at this point it wasnt going to arrive on time for when I needed it for. Given that I am also in **, shipping should be fairly quick via Canada Post (not to mention their outrageous shipping costs). I never received a response, couldnt cancel it from the website. The GoFundMe page was still active (I did not contribute to this). I sent another email August 8th and no response. Today, August 29, I try to contact the company again and see the website is no longer active, the GoFundMe page is gone, and I seem to be scammed out of $67.36. Needless to say I am extremely frustrated and disappointed and want my money refunded.

    Business Response

    Date: 06/09/2024

    Hello

    We are sorry for the delays in communication, the order shipping and or processing the refund. We are no longer in business and therefore can not process the refund back onto the credit card as our system is shut down.

    We still do have the option to send an EMT? Does this work for you?

    *****

    Founder LLC

    Customer Answer

    Date: 09/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They can send me an EMT to ************************** Thank you. 

    Sincerely,

    *******************************

  • Initial Complaint

    Date:29/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ORDERED May 19th and mybordervwas delayed I contacted the company apologize for the DELAY and was promissed it would be shipped .The iteam never arrived and now the company has failed to answer any of my request. For a refund it has now been over 2 months and basically the company has stolen my money

    Business Response

    Date: 29/07/2024

    Hello 

    Thanks for bringing this to my attention. We have reached out the the Peter ********* directly via email to offer a resolution to his complaint. 

    *****

    Founder Large Lad Clothing

     

     

    Customer Answer

    Date: 03/08/2024

    The buisness  contacted me to assure me thecwouls ship the iteams but missed thatvdays cut off .I have emailed them directly  as the promised tracking number was never provided to me and the buosness is once again ignoring  my email message in regards to the promised shipping of my order.

    Customer Answer

    Date: 05/08/2024

    Still waiting for resolution from this buisness.I has now been over 2 months with non refund or  no shipment. I don't believe **** buisness has any true intention in refunding or shipping my order. I have been promised over and over again I will receive myborder. I believe this buisness to be very dishonest and has no intention  on resolving this issue.

    Customer Answer

    Date: 05/08/2024

     
    Complaint: 22055105

    I am rejecting this response because: Once again I have been promised, and I have once again not received my refund and am continuing to be mislead and strung along.

    Sincerely,

    *****************************

    Business Response

    Date: 06/08/2024

    Hello

    We have sent a refund notification email to this customer on August 4th. The order has been cancelled and refunded. 

    Thanks,

    *****

    Customer Answer

    Date: 07/08/2024

     
    Complaint: 22055105

    I am rejecting this response because: I have been promised resolution many times before  and have yet to see the refund processed to my credit card. I will accept  resolution  once the promised  refund is verified on my credit card.

    Sincerely,

    *****************************

    Customer Answer

    Date: 21/08/2024

    After 3 months and the BBB help the vendor refunded my order. 

Large LAD Clothing is NOT a BBB Accredited Business.

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