Marijuana Sales and Services
Canadian Hemp CoInformation and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
As of August 19, 2020 BBB files indicate that this business has a pattern of complaints concerning the following issues:
- Products not delivered within expected time
Service Issue
- Pending orders after the payment being accepted immediately
- Unanswered emails when inquiring about a refund or an order status
We offered Canadian Hemp Co the opportunity to address the above identified patterns. We did not receive their response.
Alert
Better Business Bureau (BBB) received several consumer inquiries, complaints and Scam Tracker reports about Canadian Hemp Co. Consumers alleged that they made purchases through the company's website and either did not receive the product or received something that they did not order. A BBB investigation found that Canadian Hemp Co does not have a licence for businesses operating Marijuana Sales and Services from the Liquor and Cannabis Regulation Branch (LCRB).
BBB sent two letters to the business to get information about their location, business model and competency licence. The letters were sent on February 5, 2020 and July 28, 2020. BBB also contacted the City of New Westminster to verify the existence of a business licence for the address listed on their website. However, the City does not have any records for this address. As of August 4, 2020, BBB has not received a response from Canadian Hemp Co.
BBB urges consumers purchasing cannabis products to consider the following suggestions:
- Check the LCRB's website for licensed retailers.
- Before completing a transaction, research the company's name, address and contact information to determine its reliability and trustworthiness on sites like bbb.org.
- If you tried to cancel an order or you are unable to get a refund within 15 days, contact your credit card provider with the details of the transaction and request a reversal of the charges.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.