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Business Profile

Used Car Dealers

Variety Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have bought ****** **** 2014 for almost 13000 Cad. After two days Engine Check Soon light appeared. I brought the car to the mechanic and after full car check he has provided me with a report which showed that there is a Turbocharger malfunction. The charges of repairing or replacing are extremely high. I notified Variety Auto, and they sent me to their own mechanic. After few attempts to confirm the issue, their mechanic was unable to say something clear except “* ***** ********* *** ** ****** *** ***”. I was trying to find peaceful solution, but dealer just offer me to trade the car for 9300 Cad and their manager (or even owner) was quite rude and aggressive during our communication trying to put the blame on me as a customer. As a result, I lost my money and time. I would strongly NOT RECOMMEND buying any car here. Those guys as licensed dealer must provide customer with the full information about vehicle condition. I have already filed a complaint to the ******* ***** ********* of BC.

    Business Response

    Date: 19/01/2024

    Hi there,

    We have been in touch with the client for a whiled been trying to resolve the issue. The car she purchased has a minor issue that the age and price of the vehicle will justify that. But she is expecting to pay for a used car and get the quality of a brand new one.

    Since our main goal at Variety Auto Sales is customer satisfaction, we decided to take the car back a from her and trade it in with a different car. 

    The attached is the screenshot of the last few emails we had, showing the agreement to bring the car back to trade it in with another car.

    Please let me know if this is clear enough or you need more explanation. 

    Customer Answer

    Date: 24/01/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ********* **********

Variety Auto Sales is NOT a BBB Accredited Business.

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