Reviews

This profile includes reviews for Richmond Taxi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Richmond Taxi has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Richmond Taxi

  2440 Shell Rd Richmond, BC V6X 2P1

• 

  Richmond Taxi

  260 11180 Voyageur Way Richmond, BC V6X 3N8

Review Details

• Review fromRebecca J

  Date: 26/11/2023

  1 star

  Rebecca J

  Date: 26/11/2023

  Unfortunately we had the worst interaction with a Richmond Taxi tonight. My family is quite large so we took 3 different cabs to our favorite restaurant "*** *** ********* *******". Each cab left one right after the other only until our cab brought us for a joy ride around Richmond costing us $35.00 compared to the other taxis my other family members took for only $20.00 fare. Once I asked where we were going as we veered off direction from the other cabs, the lady driving was incredibly rude in her remarks. She demanded a tip from us when we left and claimed we were the ones to be difficult. And also tried to take off before the last person could close the door. 0/10. Would NOT recommend Richmond Taxi.

  Richmond Taxi

  Date: 27/11/2023

  My female driver has sent the following report. ***** **** ****** is exclusively serviced by Richmond Taxi. This stand has 24/7 coverage.There are 4 spots in front of the lobby and additional 4 around the corner. This stand is covered within minutes after a cab loads (usually 5 minutes).
  
  On this day, I was driving a wheelchair van 6 passengers plus driver. A family came in and the person who spoke to me requested me to call 2 more cabs. She requested that I take 7 passengers since one was a child.I refused. I used my car radio twice to my peers with the request. She asked me to wait until the other 2 taxis come in. By law, once the passengers are seated, the meter is on. The other cabs came in and we left. The passengers may not know but the route is preset for trips once the destination is input in the tablet. The normal rate of taxi ride from ***** **** to *** ********* is $31.00.The waiting charge plus fare was $34.65. The passenger beside drivers seat (male)presented me with $40.00 and requested $5.00 change. I stepped out of my seat, went around to the passenger door (I opened the side door remotely). The lady stepped out first with 2 children.  After that I pulled the single chair and moved it to the front so that the 2 passengers on the back last seats (2 seats) can come out of the minivan with ease. She probably did not see in her haste that I moved the middle seat back to the original position. The doors move automatically so passengers do not need to close the door. I reset the seat to original position after all passengers had safely exited. I thanked them and left.
  
   I have never forced a tip from any passengers, so this passenger is no exception. The female adult passenger was extremely unhappy because there was a wait for the 2 taxicabs to arrive.Saturday evening a wait time of 20 minutes is normal in the industry.
  
  I am a fulltime professional caregiver. I drive a wheelchair taxi which is the one these passengers were privileged to have taken. The van taxi is on the road for disabled passengers, not to avoid taking an extra cab. I hope this complainant puts clarity on the real reason for her dissatisfaction. The stigma around taxi drivers is very disturbing. 
  

• Review fromTiana S

  Date: 23/11/2023

  1 star
  Richmond Taxi was contracted by **** and paid to take me to my medical appointments because a car accident left me legally blind. Despite having proof from **** that my addresses were approved and no cost to me, they wanted me to pay out of pocket as well. I am assuming as a **** to get more money. The worker told me he was ordering me a clean taxi that will arrive in 5 minutes. I waited outside in the cold rain, unable to see anything. I called after 30 minutes, and the same guy tells me I needed to pay out of pocket- the same guy that agreed **** would pay and that I won't be paying out of pocket. He said he never even ordered it ...*** ** ***** ******** ** ****** **** ** **** **** ** ******** I missed my appointment time--- which was to confirm permanent blindness. **** was appalled by their behaviour and even sent a follow up email confirming that they had received their letter approving coverage.Additionally, the state of their taxis and the horrific smell was incredibly offensive.