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Business Profile

Car Dealers

Foundation Squamish Chrysler Dodge Jeep Ram

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:23/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Well I was asked to cosign for my mother instead they approved me for a 2024 dodge ram bighorn super crew in my application it stated that I'm making $85,000 per year when I'm only making $35,000 per year I dealt with ********* ******** Drives I swear they scammed me into this one

  • Initial Complaint

    Date:04/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About a month ago i buy a 2016 *** ** from squamish chrysler they keep lying about delivery and push it for 3 weeks claiming they wanted to get it inspected and all but up on arrival to my location i immediately saw that it had bald tires (rope showing off) and that i wasnt accepting it and that they should of take it back. They still just left it in my drive way so kext morning i took it to the local shop and they declared it (unsafe for road use) after lots of back end forth we finally agreed to get it inspected get new tires and alignment.well this morning july 4 i went to get the alignment done and they refused to pay and was stuck paying it all otherwise i was stranded there. Plus the vehicle as a very bad engine rattle i want them to take it back im about to call the bank and blick every payment going out Ive been paying 800$ amonth for a vehicle i cant even use or as described

  • Initial Complaint

    Date:19/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 15, 2023 I received my **** ***** 2018 sedan car delivered to my home address,driver name ****** a filipino nationality as the driver and witness that after he turned off the car ignition and I'm about to drive test the car and its not starting anymore.so my friend help me to jump start the car.The name of car representative is ****** sighn and he's not helping me anymore, he said he's gonna send my cash back 700$ plus deposited 100$ when I received the car same day.Rightnow I'm not using the car coz I can't start anymore, then I decided to jump start and bring it Canadian tire for diagnostic test and found out that battery is dead.i paid 70$ for the service.I'm hoping I can get my money back and I can keep the car if they will pay for the battery cost of 274$ plus labor and my cashback and deposit money.hoping you can response to my problem.

  • Initial Complaint

    Date:25/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 11th 2022 I purchased a 2017 **** ******* FWD North over the phone with a sales rep "Jad" at Foundations Squamish. My major reasons of buying a new vehicle was to find something safe for my family and without damage (cosmetic or mechanical) I expressed this clearly to Jad at Foundations over the weeks we were looking at vehicles. Jad failed to tell me that the vehicle I was purchasing had body damage to the front drivers side and front passenger side, damage to the touch screen and scratches in the screen frame, scratches through most of the exterior paint, tires that had large chunks missing and were "shredded" scratches on the rear, and scratches on the front drivers side light housing. The vehicle arrived at my house, after they told me it was being cleaned smelling, like BO, green algae growing around the seals and black stains on the celling. They refused to take it back. The tires were in such bad condition I refused to drive it, sales manager Allen arranged to have $1500 sent to me to replace the tires, he failed to call me at the times he promised, that resulted in me calling/messaging repeatedly for an update. Once I recieved the money 5 days after promised. I drove the dangerous vehicle from Mission to *** **** in Chilliwack where they replaced the tires and let me know the front inner tie rod ends need to be replaced immediately. In this time I also learned the gas tank would not accept gas from automated pumps, it would activate bubble stop every time I triggered the handle to pump gas. This was not covered under warranty however I refused to pay the repairs when I should have been sold a car that accepted gas from the start. They took 3 months to repair the gas and the front inner tie rods. During this time the loaner car I received had a coolant leak, they sent the vehicle to another dealership who fixed the issue and called me to pick the vehicle up 2 days later. A week after that when I got my ******* back the gas issue was still not fixed.

    Business Response

    Date: 10/11/2022

    ***** ******* approached Foundation Squamish Chrysler to purchase a vehicle off of our website. At the time, our used inventory on our website was the squamish locations used vehicles as well as our sister store's - Foundation North Vancouver. She inquired on the specific 2017 **** *******, which was in our sister stores inventory. We offered her some alternate options that were in our inventory, however Megan outright refused stating that she was only interested in purchasing this used *******, and was very adamant. The vehicle had > 15 photos online covering the entire interior and exterior, which Megan had viewed prior to purchasing the vehicle. We accommodated her wishes and brought the vehicle in for her and completed the sale.  The detailing and used vehicle inspection were both completed by foundation north vancouver. The vehicle had passed the safety inspection as was retail ready. Megan had concerns with the tires, so we purchased new ones for her. We filled up the vehicle prior to delivery, and had no issues pumping gas. However, we brought the vehicle back and proceeded with the repair for the tie rods and fueling issue. She was given a brand new **** ******** as a service loaner while we were waiting on parts. Service order ****** was completed >$4,000 cost to us, not including the tires. Several weeks after she had the service loaner, it sprung a coolant leak, of course which we paid for. Her ******* was returned to her, and she got more work done at ******* ******** shortly after, which we also paid for. It is unfortunate when customers expect brand new condition, on a 5 year old vehicle which was purchase at a significantly lower price than new. All said and done, we have replaced her tires/tie rods/battery/fuel tank/fuel neck to accommodate her wishes. It is unfortunate when we go above and beyond and receive comments like this.  Attached is service order ******, which does not include the new tires, and the new fuel neck. 

Foundation Squamish Chrysler Dodge Jeep Ram is NOT a BBB Accredited Business.

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