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Business Profile

Doors

A 1 Doors & Mouldings Ltd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau Subject: Complaint Against A1Doors for Incorrect Door Frame and ************ Dear Better Business Bureau,I am writing to lodge a formal complaint against A1Doors regarding the extremely poor service and incorrect products received in a recent order in 5/30/24.Initially, A1Doors delivered a door frame that was the wrong size, causing significant inconvenience. After this error, it took over three weeks for them to send a replacement. However, the replacement door frame was also incorrect and unpainted.This sequence of errors and delays has been highly frustrating and has severely disrupted our plans. We had to cancel our family vacation because we could not leave our home without a secure front door frame installed.I have contacted A1Doors multiple times to resolve this issue, but they have not responded. This level of service is unacceptable. I demand an appropriate response and resolution to this issue immediately.I hope the Better Business Bureau can help mediate this situation and ensure that A1Doors addresses and resolves these issues promptly.Thank you for your assistance.Sincerely,***

    Business Response

    Date: 22/07/2024

    This person that has submitted this complaint is living in the **. Our customer that placed the order here and signed on our terms is a contractor. The person's home is ********************* father. We have already reached out to the contractor who is our customer that placed to order here. Thank you.

    Customer Answer

    Date: 22/07/2024

     
    Complaint: 21933090

    Thank you for your response. I am acting on behalf of my father, who is working directly with the contractor in regards to this case. Unfortunately, the contractor has poor English and has asked me to step in and mediate. Has a resolution been reached with the contractor directly? If so, please let me know what the outcome is and I am happy to close this case. I have yet to hear a direct response in regards to the final resolution through email from the gentleman that I have been communicating with, ***********************. Again, if there has been a resolution made directly with the contractor, please let me. Thank you.

    Sincerely,

    *****************

A 1 Doors & Mouldings Ltd is NOT a BBB Accredited Business.

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