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Business Profile

Childrens' Furniture

Tiny Trends Design Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Childrens' Furniture.

Information and Alerts

BBB RatingF

Reasons for rating

  • BBB concerns with the business's practices.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Failure to be transparent about ownership, location, or products/services offered

Alert Details

This business has 2 alerts.

Pattern of Complaints

As of September 10, 2021 BBB files indicate that this business has a pattern of complaints concerning the following issues:

Refund Issues:
Some consumers indicate they have been promised a refund, but do not follow through on the commitment

Delivery Issues:
Some consumers allege that they do not receive products ordered within the estimated delivery time
Some consumers allege received incorrect quantity

Customer Service Issues:
Some consumers allege that they do not respond to phone calls/emails/social media sites requesting for assistance on delivery issues and refund issues
 
We offered Tiny Trends Design Co. the opportunity to address the above identified patterns. We did not receive their response.
 
 

Alert

BBB received 93 complaints in the last 12 months about Tiny Trends Design Co., an online retailer based in Surrey, BC. BBB reached out to the business with letters on September 16, 2021 and September 28, 2021 to confirm details about their business location, mailing address ,business ownership and their return/refund policies.

BBB also contacted the City of Surrey on September 16, 2021 to verify if there is a business licence connected to the company’s listed address. There was a discrepancy between the address on their website and the address for their business licence. BBB asked about the difference in the second letter on September 28,2021.

As of October 13, 2021, BBB has not received a response from  Tiny Trends Design Co.. The website for the company, https://www.tinytrendsdesignco.com/ is still active.

BBB Tips

BBB recommends the following to consumers:

  • Before shopping with an unknown online merchant, ask the company for its physical location (address and phone number) so you can check on its reliability with outside organizations like BBB. 
  • If you tried to cancel a purchase or you are unable to secure a refund within 15 days of purchasing, contact your credit card provider with specific details about the purchase and ask for a chargeback (reversal of the charges).
  • If you have purchased a product or service by credit card and it has not been rendered or received, contact your credit card company to request a chargeback.


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