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Business Profile

Car Dealers

Land Rover Vancouver

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They dropped my Discovery off their hoist and totalled it in June 2023, when it was in for an engine replacement.It's now been a year and dealership has still failed to make me whole. They dropped the ball so hard, their insurance company had to reach out to me directly to answer questions that the dealer either ignored or refused to answer.Their insurance policy could not pay out the full amount that their insurance company themselves deemed the loss to be valued at due to limitations in their policy. ***************************, their service manager and *****************, the service advisor had committed to making me whole and committed to working with me to cover the shortfall and expenses I incurred over the past year due to this incident, only to tell me after repeated follow *** that this was now "over his head" and that he would connect me with their General Manager. This was 4 months ago.As of the date of this review, they have still yet to reply to my phone calls and emails to the *** and I have not had any dialogue at all with their GM.**** and ***** had also committed to ensuring I had continued use of a loaner until this was settled, but have since asked me to return it (which I did). I had ACL + Meniscus surgery this last month and am now car-less and have been unable to get to all my appointments that are critical to my recovery.Have been a loyal customer of the brand for over 10+ years and this dealership's poor business practices are pushing me to a different brand that actually follows through on promises and takes responsibility for their actions.

  • Initial Complaint

    Date:03/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Date was April 26 2024 - Amount was $1000 - There was no business commitment provide. I only paid a deposit to purchase a vehicle. But when I can back to sign the final papers (today) they tried to make the deal extremely worse for me. When I pointed this out to the finance person she called in the sales manager and I told him this is very wrong and I wont no part of this deal because of the changes they tried to make on my lease payments. The sales man yelled at me and said he would not return my deposit and turned his back to me and left.

    Business Response

    Date: 16/05/2024

    Hello BBB
    ******************** did leave a deposit for a pre-owned ******** we have. He Signed the offer to purchase and all documents which I can send if you need. He had multiple requests on the car that we spent money completing for the customer so he could take delivery of the vehicle. After we completed those, he came in and either misunderstood what he signed or changed his mind. Either way refused to move forward with the deal. We explained the amount of money we spent getting the ******** to get it to the delivery point he wanted. He agreed to a second deal where we adjusted the price further to help his misunderstanding. Then he changed his mind again and refused to move forward with the second agreement. 
    We will be refunding ******************** despite the added expense to our dealership but will not be doing any business with him in the future.
    Thank you,

    Customer Answer

    Date: 16/05/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********

Land Rover Vancouver is NOT a BBB Accredited Business.

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