Complaints

This profile includes complaints for Aritzia LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Aritzia LP has 58 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Aritzia LP

  118 611 Alexander St Vancouver, BC V6A 1E1

• 

  Aritzia LP

  1110 Robson St Vancouver, BC V6E 1B2

• 

  Babaton

  D067C 701 W Georgia St Vancouver, BC V7Y 1A1

• 

  TNA

  5 4154 Village Green Whistler, BC V0N 1B4

• 

  Aritzia LP

  2341 2929 Barnet Hwy Coquitlam, BC V3B 5R5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:26/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction:Order B0065557: placed on May 31, 2025 Order B0097463: placed on June 2, 2025 Total Amount Paid:Order B0065557: $1055.34 Order B0097463: $47.18 Total: $1102.52 What the Business Committed to Provide:Aritzia sold clothing items online and promised full refunds for returned merchandise when returned using their official prepaid ***** return labels and within the return window.Nature of the Dispute:I returned all items from both orders using the provided return labels.Order B0065557 was returned via ***** Tracking Number ************ Order B0097463 was returned via ***** Tracking Number ************ ***** shows both packages were successfully delivered to Aritzia. However, Aritzia has refused to issue a refund, claiming vaguely that the packages are missing. I was not given any specific information or a proper investigation result. They also refused to process a partial refund, despite all items being ***************** Response:I contacted Aritzia customer service multiple times, but received only generic replies. They have not provided any explanation or proposed resolution, and have completely refused the refund.Resolution Requested:I am requesting a full refund of $1102.52 for the two returned orders. I have attached the ***** tracking confirmations, order details, and communication screenshots.Thank you for your assistance in resolving this matter.

  Business Response

  Date: 05/07/2025

  After reviewing your case 6767222, I can confirm you've been refunded to your Mastercard ending in 5775 for $47.18 and $1055.34. You can reference this refund with your Credit Memo numbers CB00974630 and CB00655570 and expect the refund to be reflected on your financial statement in 3-5 business days, depending on your banking institution.

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:23/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I bought those clothes and the size was small. I ask customer service for an exchange in the chat and on the phone confirmed twice what my address was and they put in wrong address. I didnt understand why you have to confirm twice with my address and still send it to wrong address. So I call again telling them they put in the wrong address, they told Me to complain with ****** They made a mistake and tell be to blame ***** for what? And they send me another email saying after looking through this case they are not giving me a refund.

  Business Response

  Date: 24/06/2025

  After reviewing your case, 6793842, our Concierge team has already processed a refund of $156 to your Visa ending in 2939. This was completed on 06/23/2025. You can reference this refund with your confirmation number CB05696970 and expect the refund to be reflected on your financial statement within 3-5 business days, depending on your banking institution.

• Initial Complaint

  Date:17/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to Aritzias ongoing refusal to allow me or my immediate family to shop online after a single issue involving a lost package, which was Aritzias responsibility to resolve.Since that incident, Aritzia has blacklisted my online account and any new accounts Ive attempted to create. I have reached out to their customer service team multiple times, and they consistently shift blame to my bank or payment method, despite the fact that I have tried using over five different credit cards, from different banks, as well as alternate emails, devices, and shipping ************ family members who had no involvement in the original issue are now also blacklisted and unable to place orders, even using completely separate accounts and payment methods. This suggests Aritzia is using device, IP, or address fingerprinting to enforce a household-wide block, which is unreasonable, excessive, and discriminatory.Prior to this, I was a loyal Aritzia customer and have spent hundreds of dollars with the company. The way Ive been treated is extremely disappointing. Aritzia has not provided a valid explanation, refuses to escalate the issue, and offers no appeal process.

  Business Response

  Date: 24/06/2025

  After reviewing your details, it looks like your orders are not passing our automatic verification system. Our teams have been able to confirm that there is matching information between previous missing package claims opened with Aritzia. The secure and successful delivery of your orders is important to us. Moving forward, wed love to lend a hand when you shop with us exclusively in our boutiques.

  Customer Answer

  Date: 24/06/2025

   
  Complaint: 23478102
  
  I am rejecting this response because:

  Aritzias reply is not acceptable. Their message reiterates that I have been blocked from shopping online but fails to address the core issues I raised:
  
  Lack of Transparency: Aritzia vaguely states that my orders are not passing their automatic verification system, but provides no explanation of what criteria are being flagged or how I can resolve the issue.
  Collective Punishment: My family members who were not involved in the initial lost package are also being blocked from ordering online, even when using separate accounts, payment methods, and shipping addresses. This suggests Aritzia is using invasive tracking methods such as device or IP fingerprinting to enforce a household-wide ban.
  No Escalation or Resolution Path: I have contacted Aritzia numerous times over several months and have been met with either automated replies or blanket refusals to assist. They offer no internal appeal process, and no way to clear this unjust restriction.
  Disproportionate Response: I reported a single lost package which Aritzia should have resolved through the carrier or insurance. Instead, they chose to penalize me indefinitely and refuse service without due process.
  
  I have been a loyal Aritzia customer for years, consistently purchasing both in-store and online. The way Ive been treated following one delivery issue is extremely disappointing and feels punitive and unfair.
  
  This is not a matter of failing to verify a transaction it is a blanket denial of access with no accountability or recourse. I urge the BBB to keep this complaint open as unresolved.
  
  Desired Outcome:
  Lift the online shopping restriction on my account and household
  
  Offer a pathway to resolve any outstanding concerns so I can resume shopping online
  
  Thank you for your time and support.
  

  Sincerely,
  
  **** **********

• Initial Complaint

  Date:10/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought $784.98 worth of clothes from Aritzia Crossiron in ******* on June 1, 2025. Three items were not in stock in store . ******* had no stock of the pants and on website online orders said June 12 earliest delivery. I got an email saying my ordered shipped from ******* on June ****** and I received a box June ****** it was to contain 2 of the same pant and one sweater vest. It contained one pair of pants. I reached out immediately multiple times and the only thing they could say is the weight of the box was correct and the store said they filled the order. Well the weight was not correct as I weighed the items. It was 2.62 lbs and should have been at least 3.5 lbs. we all know how good scales are and to say you know the weight of ever item you sell. Sure. But lets be real thats how you are going to prove you delivered something that there was no stock of in all of *******. The pants they sent had a hand written tag with the wrong price on it. I am sure just got returned. So ship one pair and say you shipped all 3 items. Prove you shipped it. So I am out $237.30 because they dont want to admit to their mistakes. Not how you keep customers. I see they have done this before after reading the complaints on this website

  Business Response

  Date: 15/06/2025

  Our internal team conducted a thorough investigation and after their review, it has been concluded that the correct items were packed in order ORD1028022005680 and shipped out by our boutique team via case 6693647. If you suspect theft, please reach out to your local police department for further assistance.

• Initial Complaint

  Date:04/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on ************************** for a total of $271.89, which shipped via ***** under tracking number ************. The tracking status marked the package as delivered on April 21, 2025, but I never received it. I checked with neighbors, and my Ring camera footage confirms that no delivery was made to my address that day.I contacted Aritzia customer service multiple times and received no response. I also submitted a dispute through ******, but it was denied based solely on the tracking update. ****** has now resumed the charge despite me not receiving my ******** asking Aritzia to either reship the missing products or issue a full refund. I am happy to provide my security footage and additional details as needed. If this cannot be resolved directly, I will proceed with a chargeback through my bank.

  Business Response

  Date: 24/06/2025

  Through Aritzia’s internal review, we’ve found that your order (A8464342) was successfully delivered to the address on file, confirmed by FedEx's proof of delivery under tracking 455568893658. As we've obtained proof of delivery, we can confirm that the package was successfully delivered to the address provided at checkout. Our internal team would be more than happy to cooperate with the police directly if you choose to file a report with them. At this time, we won’t be able to assist you by providing a refund, as we can confirm that all items were shipped and delivered.

• Initial Complaint

  Date:28/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 31/24 my daughter purchased a coat for $475 plus tax.Less that 5 months later the zipper broke. I contacted Aritzia and was told to send a bunch of pictures (front and back of coat, tag, damage). After I did that, I was informed they dont fix zippers and I should take it somewhere to get it fixed at MY EXPENSE. This coat was very expensive and was really only worn for 3 months because of the temperature. I was zipping it up to put it away for the season and it broke. Thats disgraceful given what it cost.

  Business Response

  Date: 03/06/2025

  Thank you for your message. While we strive to produce high-quality, long-lasting garments, our pieces are subject to natural damage caused by everyday wear and tear. Please note, that Aritzia is not liable for any quality concerns that arise from natural use of the garment between the date of purchase and now or from damage caused by an external event. Quality concerns are reviewed on a case-by-case basis as Aritzia does not offer a warranty on products. After reviewing your case and the photos provided, I regret to inform you that we do not consider the concern to be related to quality. Due to the nature of the concern not being a result of an issue in the manufacturing of the garment, we will not be proceeding with a resolution at this time. 

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 23385611
  
  I am rejecting this response because:

  I dont recall linking pictures to this complaint so not sure how you reviewed pictures??!!

  This is very frustrating, $475 plus tax and you will do nothing for a broken zipper after only a few months. I work for a store that sells jackets costing $25-$200 dollars and EVERY SINGLE ONE has a 100 DAY WARRANTY! 
  We thought we were purchasing a quality item given the ******** should be ashamed of yourselves treating customers like this after they spend their hard earned money on your products.
  

  I am so glad I have ********* TikTok, Snapchat and Instagrambecause people need to hear about this experience 

  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:26/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Third time this has happened within the 9 months, three orders all over 120 not one return. ****** services" keeps closing the account and ignoring all attempts to actually fix the solution. Am missing over 800 $ worth of purchases will be bringing to small claims if nothing is done asap

  Business Response

  Date: 27/05/2025

  Through Aritzias internal review, we've confirmed that your package was successfully delivered to the shipping address inputted during checkout. At this time we will not be refunding you for your most recent claim for order A0845945. Our goal is to provide world-class service and seamless order experiences. In an effort to deliver on this, we will no longer be able to ship online or boutique orders to you. We very much welcome you to continue shopping in our boutiques and hope to see you there soon.?   

  Customer Answer

  Date: 27/05/2025

   
  Complaint: 23378521
  
  I am rejecting this response because this is multiple times now. They do not realize it's several buildings attached and can see on camera footage it was NOT delivered nor any recent times. Will be proceeding with legal action 
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:21/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered a blazer that was worth $270.01 from Aritizia on May 7 with the expectation that the item would be delivered on May 12. However, upon the order being marked as delivered I was unable to locate the item. I had contacted the business who had been unwilling to provide support for this conflict. I had waited 7 business days since and the situation has yet to be resolved by the business. I would like further support in resolving this conflict.

  Business Response

  Date: 27/05/2025

  After carefully reviewing the information gathered from your order number ORD2611040001797, at this time, we are unable to support you with a refund or replacement. ***** has provided proof of delivery via tracking ************ that the parcel was successfully delivered to the requested shipping address for this order.

  Customer Answer

  Date: 30/05/2025

   
  Complaint: 23349053
  
  I am rejecting this response because: I have opened a claim with the shipper ******** Case Number: C-192364055

  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:21/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Wilfred **** DRESS on May 11 for $161.14. The order number is A8926662. However, I have not received the dress. I contacted customer service to request a refund, but they refused. I am very disappointed. This was my first time purchasing from Aritzia, and I paid for an item that never arrived. I am now formally requesting a refund.

  Business Response

  Date: 27/05/2025

  Through Aritzias internal review, weve found that your order A8926662 was successfully delivered to the address provided during checkout via tracking ************. If you suspect theft, I strongly advise filing a police report and we would be happy to work with the department with any information they may need.

• Initial Complaint

  Date:16/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 pairs of pants from Aritzia (Order #A8952634) on 5/12/2025. When the package arrived, it was visibly tampered with and completely empty inside. I immediately reported this to Aritzia customer service and provided photos of the packaging as well as order documentation. Despite providing clear evidence, Aritzia has refused to issue a refund or replacement.I attempted to resolve this through their customer service, but ********************** is still denying responsibility.I am now seeking a full refund for the missing items totaling $470.64

  Business Response

  Date: 20/05/2025

  As the weight of the package remained consistent throughout the delivery and aligned with the items that were shipped, we've confirmed that your package was delivered in its entirety to the inputted address via ***** tracking number 457407169413. At this time we will not be refunding you for your most recent claim for order A8952634. Kindly note that the resolution is not at Concierge's discretion, and is ultimately determined by our internal department, who do extensive research on the package before confirming their final verdict. Should you suspect theft or tampering with your deliveries, it is recommended to reach out to your local law enforcement.