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Business Profile

Clothing

Aritzia LP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Reviews

This profile includes reviews for Aritzia LP's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Aritzia LP has 58 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Aritzia LP

      118 611 Alexander St Vancouver, BC V6A 1E1

    • Wilfred

      0001D 650 W Georgia St Vancouver, BC V7Y 1A1

    • Aritzia LP

      1640A 6551 No. 3 Rd Richmond, BC V6Y 2B6

    • Aritzia LP

      126 7899 Templeton Station Rd Richmond, BC V7B 0B7

    • Aritzia LP

      504 701 W Georgia St Vancouver, BC V7Y 1A1

    Customer Review Ratings

    1.04

    Average of 25 Customer Reviews

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    Review Details

    • Natalia T

      Date: 23/09/2024

      Aritzia's customer service was extremely disappointing. I ordered trousers online and received them with the security device still attached. After calling customer service, I was informed that I would need to return the trousers to a store 1 hour away. When I asked if a replacement could be sent, I was told that was not possible. I would either have to return the trousers in person or send them back and wait for a replacement that could take a month. Given this experience, I will not be shopping at Aritzia again.

    • Nimisha H

      Date: 25/07/2024

      i bought online two pants. it was worth $260. when i returned it they just refunded $140 and rest they said it will be store credit. i do not understand why they sent as store credit ? i called them, but call landed where i couldnt understand agent. also they were very mean. very disppointed with customer service. i will be reporting complain against aritzia. what waste of time and money.

    • Ilana S

      Date: 27/06/2024

      What can I say, I purchased several items and required international shipping. Lazy and negligent as Aritzia is, they shipped without providing customs documents. Lo and behold the package gets to my location and they cannot calculate taxes on the package because Aritzia's staff are careless. I reach out, they promise to get back to me within a few days. Then they start claiming it's because I didn't pay taxes. Now package will be returned to them, probably frayed and poor quality anyway. Gaslighting, unavailable customer service, no discounts offered for the terrible experience, waste of money. I hope they shutter.

    • Martin D

      Date: 29/12/2023

      Gifted my daughter an expensive Aritzia winter jacket and try to get assistance from customer service with regard to a warranty exchange and have been given a run around to find a receipt for a product purchased from their store. They have agreed to replace the jacket only on a condition that I provide them a receipt. It was purchased during a busy time in December and I am not sure if they asked for a phone number or an email address as it was extremely busy and so now they have tried locating the receipt with phone numbers and email addresses and they have no track of it. It is their product and was a very new introduction too. I will escalate the matter to media if I dont receive a replacement. I love the brand and need immediate assistance from Aritzia customer service.

    • Elke V

      Date: 21/12/2023

      I bought a lot of clothes there in one shopping spree, and there was one bodysuit I didn't want to try on there, because it was white and I didn't want to stain it with my make up. I got home and noticed it was stained already, so I decided to return it. They told me I could not return it because it was a bodysuit, and they were very rude. I also wanted to return one blazer and they would only let me exchange it for something I would get that day because I tried to return it at 28 days, and their policy apparently is 21 days. However, they told me 30.I had to rush into buying something because I didn't have time. I asked if I could just get store credit, I didn't need my money back, but they would not allow it. Not happy with this and will never shop there again.

    • Jingyu L

      Date: 17/11/2023

      Ordered a cloth but put a wrong address by accident. Can't cancel the order since not live chat or phone call service work before 9:00 am est. Then exceeds their cancelation window of 30 minutes. When I call them after 9, they said they can't cancel nor change the address.

    • Rachel P

      Date: 22/09/2023

      I like a lot of the clothing sold at Aritzia. I think the price is slightly too high for the quality - especially after wash and dry. My biggest issue with Aritzia is the horrible return policy. They dont have very good stock in store, so buying online can be your best bet sometimes. Unfortunately, they charge $8.40 for return shipping, and they give you such a small window for returns. I shop at high end designer stores and even Dior gives you 30 days for a full refund. I probably wont be buying from Aritzia anymore and, instead, will take my business directly to ******* and TNA.

    • Joanne B

      Date: 29/06/2023

      Absolutely disgusted my daughter placed an order with this company and 2 items were unsuitable so I contacted them to place a return and they want us to pay 45 dollars for an international return. I find this hard to believe. What a bunch of rip-off merchants. 45 dollars whats the point of making a return you would barely get any money back. Will never order from them again and will tell everyone I know the same. Disgrace.

    • Ruthanne C

      Date: 17/06/2023

      **************** in ******** ** appalling.I know they were busy but threw our clothing in a bag and literally threw it at us.Better do better!!!

    • Marissa L

      Date: 03/03/2023

      I bought stuff from Aritzia started 8 years ago when they were not that popular yet. The customer service was great around that time and they are very responsible. They got progressively worse trough out the year. I recently ordered something online, but the package is significantly delayed. I called them twice, first time they told me nothing's wrong with this shipment when literally the package been stuck in ******* but I'm in **********. I had to call them again for them to tell me they couldn't give me refund because I have to return the package when they could clearly see I don't have the package. They then told me they will refund me in 4 business days if still don't have the package, but lied about ***** don't deliver on Saturday. I'm disappointed that my favorite clothing brand turn into a business like this. Horrible.

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