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Business Profile

Computer Software

Dapper Labs Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Information and Alerts

BBB RatingF

Reasons for rating

  • Failure to respond to 3 complaint(s) filed against business
  • 4 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Failure to be transparent about ownership, location, or products/services offered

Alert Details

This business has 2 alerts.

Pattern of Complaints

As of April 28, 2025 BBB files indicate that this business has a pattern of complaints concerning the following issues:



Product Issue

Consumer complained that they received poor products.

The customer stated the product was not up to standards advertised by the business.



Refund / Exchange Issues

Consumers are having trouble receiving their refunds from the company after going through their process.

The company did not clearly articulate the refund requirements and processes to the consumer for them to be aware of how and why they can or can not receive a refund.



Service Issues

Consumers expressed being pushed to sign agreements without fully understanding the product and difficulty in canceling their agreements.

Customers expressed payment issues.



Customer Service Issues

Consumers are experiencing no follow-up or contact from business for a long period of time.

Products and contracts aren’t explained properly to consumers at initial  consultation.



Billing and Collection Issues

Credit report corrections required due to lack of customer service.

Lack of understanding on loan products due to improper explanations.


 



The Better Business Bureau offered Dapper Labs Inc. the opportunity to address the above identified patterns on the May 12th, 2025. The Better Business Bureau has not received their response.

Alert

The Better Business Bureau (BBB) received consumer inquiry about Dapper Labs Inc. , an online blockchain software company with an address in Vancouver, BC. The customers alleged that they opened two accounts and Dapper Labs Inc. took their access for both of the accounts because of their policies. The consumer was not able to hear back from the company.

BBB reached out to the business with letters on November 3, 2021 and December 16, 2021 to confirm details about their policies to open and close an account along with their business ownership and location. As of January 11, 2022 BBB has not received a response from Dapper Labs Inc.. The website for the company, https://www.dapperlabs.com/ is still active.

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