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Business Profile

Electronic Equipment Dealers

Best Buy Canada Ltd.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Important information

  • Customer Complaint:
    The BBB of Mainland BC handles all complaints for Best Buy and Future Shop nationally. This report reflects customer experiences for all of Canada.

Complaints

This profile includes complaints for Best Buy Canada Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Best Buy Canada Ltd. has 176 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Best Buy Canada Ltd.

      102 425 W 6 Ave Vancouver, BC V5Y 1L3

    • Best Buy Canada Ltd.

      B 10232 E Whalley Ring Rd Surrey, BC V3T 4H2

    • Best Buy Canada Ltd.

      1740 W Broadway Vancouver, BC V6J 1Y1

    • Best Buy Canada Ltd.

      1455 United Blvd Coquitlam, BC V3K 6Y7

    • Best Buy Canada Ltd.

      1135 Pinetree Way Coquitlam, BC V3B 6J5

    Customer Complaints Summary

    • 683 total complaints in the last 3 years.
    • 150 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/02/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After waiting months for a restock of the ****** ******* *** **** **** ***** Video Card ***********************************************, on February 1st I was finally able to place a backorder in the short 4 minute time window when a batch of them became available (after which they quickly sold out again). However, after I had placed the order, Best Buy's online systems kept rejecting my billing address, and the following day while the order was still pending verification, I worked with their customer support over chat and phone for hours and tried several different credit cards as well as variations of my billing address (*** ************ **** ******* **** ******* ** ********* *****; eventually after my 3rd or 4th call to them to check if everything was ok, I was told that we had finally found a working variation of my billing address and that my order had been verified and I was GUARANTEED to receive the item once the backorder had been shipped out in two weeks' time. Then, the next morning I went to check the website again and it turned out they cancelled my order without warning or even trying to contact me to correct my payment info, and instead just automatically listed the item for sale again which naturally resulted in it getting scooped up before I even had a chance of reordering it. Now they are out of stock without any timeframe provided for when the item will be restocked and are refusing to compensate me in any form while resorting to blaming their online system for cancelling my order! Their faulty online systems (for what it's worth, I have never had any issues with my billing address at other online merchants) and reprehensible lack of accountability for them *** ****** ** of a chance to get this item for which Best Buy is unfortunately the sole retailer of in Canada, *** **** ****** ** **** *** ****** ** ******* ** ****** * *********** *** ** ** ********

      Business Response

      Date: 08/02/2023

      Hi *****, 

      I am Christophe a Customer Care Associate and I am sorry that your order did not go through. Unfortunately it is not possible to reserve this item and we do not have an estimate time for the next availability.

      For the card verification issue I would advise you to contact your bank to check if the address is correct in any case you have moved.

      Thank you,

      Christophe P.
      Customer Care Associate,
      Best Buy Canada Ltd.
      *** **** *** ******* ********** *** *** **** **************

      Customer Answer

      Date: 09/02/2023

      ok I guess…

    • Initial Complaint

      Date:03/02/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,

      I recent purchased a washer on January 21st at a Bestbuy store (1701 Merivale rd, Nepean ON) oreder# ********** , also pruchased deliver and recycle.

      I was told by the sales the washer is in stock and someone will contact me for delivery within 2 days.

      NO one called so I called customer service and delivery was scheduled on Jan 27, NO one showed up!

      I called again, it was rescheduled to January 31, a guys came in todayjust to deliver a water hose without washer!

      I filed formal coustomer complaint to Custoermer Service Best Buy, I was informed the washer will be delivered on Feb 4th and I will receive an automated phone call the day prior to delivery. But there was no phone as yet and I cannot plan anything for Saturday.

      It has been extremely frustrating experience since I have to schedule 2 working days from my busy working schedule waiting for delivery at home without anyone informing what is going on.

      I request to have the status of my washer immediately. I also request compensation for wasting my 2 working days. ($100 each day so total $200)

      Business Response

      Date: 05/02/2023

      Hi **,

      I hope this email finds you well.

      I am able to see that the carriers were able to deliver the unit on February 4th, 2023.

      We do apologize for the delays that occurred as well as the consequences of these delays.

      Unfortunately, offering you $200 off of a $779.67 order is a bit much. However, given the circumstances, we would like to offer you a $100 gift card as compensation. Please let us know if you accept this offer by replying to this email.

      Best regards,

    • Initial Complaint

      Date:03/02/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a ****** ** *** *** on January 25th, 2023. There was only one left in the stock and I bought that, I waited for 2 weeks. The phone wasn't shipped, When I called them the Best Buy customer service telling me that they sold the phone to somebody else but I have the order and I was waiting for it for almost 2 weeks. No they're telling me to wait for a couple more weeks or month to see if they can fulfill my order because they sold my order to somebody else, they are not looking to compensate anything. I waited for 2 weeks. I sold my old phone and I'm stuck without the phone now. They should compensate me same phone new or open box but I want it this week. They've been very **** over the phone and they're trying to make nonsense excuses. If they sold it for me it should be sent out to me not to somebody else because I placed the order first. Either they give me a new phone which is ****** ** *** *** or they have to compensate for me something. This is an ***** to customers on their trust.

      Order date: January/25th/2023
      Order number: **********

      Business Response

      Date: 06/02/2023

      Hello,

      Unfortunately, this item was low on stock and we were unable to fulfill the order, as more than one customer tried to purchase at the same time. We are currently looking to see if we can push through for one more order. However, if this order is cancelled, no funds will be taken from the customer. The customer has not been charged at this time and will not be charged unless we are able to source the item.  Unfortunately, if we do not have the product in stock, we are not able to give the item to the customer. We are very sorry for this inconvenience. 

      Customer Answer

      Date: 09/02/2023



      Complaint: ********



      I am rejecting this response because: when I bought the item it was sold to me, I went back right away to check it out if it's still available and it was not available because I bought it. You guys sold my phone to someone else. Canceling my order is no an option that I'll choose, you made a mistake on my order and I want that phone no matter what, or give me iPhone 14 pro instead. I don't believe that couple people put the order at the same time, this is an excuse your company is giving because they messed up my order. My father is a lawyer and I'll have no problem to pull you into the court for mis placing my order. I'm well aware of the rules and policies. Please let me know what will you do before I decide to use court for this issue. I'm dead serious.



      Sincerely,



      ******** *** ********

      Business Response

      Date: 17/02/2023

      Hello,

      As previously mentioned, where there is low stock of any given item, if multiple customers are trying to purchase at the same time, it may allow the order to go through temporarily, but eventually, one will be cancelled. We had tried to wait and see if we could fulfill the order for you, but unfortunately, we have no more stock of this particular item, and therefore, the order can not be fulfilled. You were not charged for this item and your order has been cancelled. As you said when you checked online there were multiple phones of the same web code in stock, I suggested for you to re-order one and I would price protect it to the price of the original order. I received no response from you and have not been able to help you further. It is difficult as the customer to see if you placed the order ahead of someone else as you do not have access to the internal system which shows any order of purchases. Unfortunately, on our end, we did not have any more of this exact item in stock from Best Buy. Perhaps a marketplace seller has the item in stock. 
       
      As stated in our terms in conditions, "To the extent permitted by law, we reserve the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever." For this particular case, your order was cancelled due to insufficient stock. Additionally, when you place an order, it is not guaranteed until it has been shipped and charged to a method of payment, as per our terms and conditions page, " If BestBuy.ca (“we”) has your product(s) in stock, we will email you a shipping notice confirming that the items have shipped and are en-route to you or, in the case of delivered orders, a special delivery notice confirming the scheduled delivery date; that shipping notice or special delivery notice, as applicable, is our acceptance of your order. In-stock orders (excluding scheduled delivery items) normally ship within 2 business days of placing your order. Out-of-stock orders will ship once the item is back in stock." As the item never came back in stock, we were unable to fill this order. We have sincerely apologized for this situation as it is not our intent to disappoint customers. However, in-demand items can go in and out of stock quickly and it can be difficult to determine the stock at any given time. 

      As mentioned, when the item is back in stock, if you would like to place a new order, we would be glad to match the price for you if needed. 

      Thank you.

    • Initial Complaint

      Date:02/02/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Best Buy had advised that they had a recall for an ******** air fryer, which I had purchased one of these recalled units from them on June 21, 2020 for $99.99 + tax.
      I followed their instructions to register for the recall on April 24, 2022, and received a confirmation email ************* ****** *******************. After a few weeks I received a box to return the air fryer to Best Buy. I packaged up the air fryer and sent it back as per their instructions, dropped it off on June 20, 2022. Their email states that once the return is processed I would receive an electronic Best Buy gift card within 3-6 weeks.
      I did not receive an electronic gift card.
      I called their contact number to follow up in September 12, 2022 and was told they have received it and they have sent the request again for the gift card to be sent. Still no email was received.
      I called again on November 24, 2022 and they said that I should have received it and they were going to send an escalated request to resend the gift card. They will not provide any time frame as to when I can expect to receive it. They told me the email address it would come from. * ***** **** *** ******** ** ** **** *** ***** ***** **** ******** ** ******* **** **** ****** *** ****** *** **** ***** ** *** ********* ***** ********** **** ***** *** *** ********* *** **** ******** **** **** **** *** ******* ** *** *** *** **** *** ***** *** **** **** **** *** *** ******** *****  I would like to get the gift card or my money back as I have sent back the air fryer as they requested and have not received anything in return.

      Business Response

      Date: 03/02/2023

      Hello ******,

      I am sorry to hear that you have had this issue during the recall of ******** Air Fryers. I have looked into this and can see that the eGift Card was sent to you on July 7th.

      I have just resent this email. If you do not see the email, please look in your spam/junk folder.

      I will also be sending you an email directly as a line of communication. I will be sending this to the same email as is on the order, which is the email the card was sent to. Please respond to this email to let me know it was received so we can ensure we are sending this card to the right address.

      Regards,

      Best Buy Customer Care

      Customer Answer

      Date: 09/02/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

    • Initial Complaint

      Date:02/02/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jan 3, 2023 purchased a ****** fridge with 5 year protection warranty for $1729.11
      Upon the fridge delivery on Jan 14, 2023, the fridge came with missing parts for our freezer handle. The delivery man told me he will note it down and I can contact Best Buy customer service to have this sent to me. I called and Best Buy later told me it’s not available in their reliable part and that I had to contact the manufacturer myself. This is mind boggling as I received a product not fully functional when I paid for the full price. I then contacted bestbuy through email and explained my situation. They responded they may be able to assist in the process and would require picture of my fridge with the serial number. However, after going through the hassle of moving the fridge and taking a picture of the back, another agent responded to my email that I had to contact the manufacturer myself. I feel this should be full responsibility of Best Buy since the product delivered was not fully functional and I am unable to refund this item since it has been out of the box. Till this date I still have not received the missing part for my freezer. Even with the 5 year protection warranty, no one took care of this matter.

      Business Response

      Date: 05/02/2023

      Hi ****** **** ****,

      We strongly apologize for the inconveniences that
      were caused.

      We would like to offer you an exchange for a new unit.
      Please let us know if this solution suits your needs by replying to this
      email.

      Best regards,

      Customer Answer

      Date: 10/02/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as they offered to exchange the unit if I do not receive the missing part from the manufacturer within 1 month. They’ve also reached out and offered a partial refund of $150. 



      Sincerely,



      ****** ***

    • Initial Complaint

      Date:01/02/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased ***** ******* (3rd generation) In-Ear Truly Wireless Headphones with ******* Charging Case at Bestbuy on January 17, 2023 and I according to the delivery email my package was to arrive on Friday January 20th, 2023. According to the email I received

      “****** **** ******* ** ******* **** ******* ** ** * ****** ** ** **** *** ** *** ***** ******** ***** **** *** * **** ** *** ** * **** ** **** **** *** **** **** ** ***** *** * ******* ** *** *** **** ***** ** **** ***** ********* ** ** **** *** ***** ** *** ****** ******** **** ***** **** ** ********** **** ******** ** **** *** *** * ****** **** ** ********** ***** **** *** ** ***** ** *** *** ***** ****** **** **** ** **** ******** ******** ** ****** ** *** **** ** ********* ** ** ***** ** *** * **** ***** ** **** *** ******* ***** ** ******** ***** ***** ** ********* ********** *** ******** ******** ****** ** ****** ** *** ** ***** **** **** **** **** *** ***** **** ******* *** ** **** ** ********** * ****** *********”
      I stayed home on the expected delivery date waiting to sign for my package but nothing came. I later tracked my package and saw it was delivered on Thursday January 19, 2023. I immediately reported my concerns to BestBuy. I was told to wait while they “investigate” where the package went. And now Bestbuy has basically left me with this problem to figure out on my own. It’s extremely frustrating trying to find a solution.

      Business Response

      Date: 02/02/2023

      Hi ******,

      After an extensive investigation with multiple parties relating to the delivery, we have reached the conclusion that this claim will be denied. At this point we encourage you to work with local law enforcement regarding this matter.
      We appreciate patience and understanding throughout the process.
       
      Thanks,
      Ace
      The Best Buy Team

      Customer Answer

      Date: 02/02/2023



      Complaint: ********



      I am rejecting this response because:

      I was informed that a signature would be required upon delivery and also the item I paid for has not been delivered to me. 




      Sincerely,



      ****** ******

      Business Response

      Date: 06/02/2023

      Hello,

       

      Please be advised that this package was shipped out without a requirement for a signature to complete delivery.

       

      There is a valid proof of delivery for the shipment and our decision is final based on a detailed internal investigation.

       

      Thank you,

       

      The Best Buy Team

      Customer Answer

      Date: 14/02/2023



      Complaint: ********



      I am rejecting this response because:

      Of the information that was included in my tracking email 

      sent by Bestbuy. 




      Sincerely,



      ****** ******

      Business Response

      Date: 23/02/2023

      Hi ******,

      After an extensive investigation with multiple parties relating to the delivery, we have reached the conclusion that this claim will be denied. At this point we encourage you to work with local law enforcement regarding this matter.


      We appreciate patience and understanding throughout the process.

      Thanks,

      Ace

      The Best Buy Team 

       

      **** ********* ******************************** ***** ******* ****** ****
      ******* ********* ****

       

       

      Customer Answer

      Date: 23/02/2023



      Complaint: ********



      I am rejecting this response because:

      No evidence has been provided to me to support the claim 

      that the item was delivered 

       




      Sincerely,



      ****** ******

      Business Response

      Date: 23/02/2023

      Hello,

       

      Please find attached a copy of the delivery confirmation for this package.

       

      Thank you,

       

      The Best Buy Team

      Customer Answer

      Date: 28/02/2023



      Complaint: ********



      I am rejecting this response because:


      Best Buy has not kept their word. I have been given a lot 
      excuses instead. I was charged for an item that I did not receive. This was my daughters birthday gift. I would like to 
      get my money back. 


      Sincerely,



      ****** ******

    • Initial Complaint

      Date:01/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purcharshed a phone from best buy in 2021 i also purchased a protection plan with with purchase in 2022 my phone stopped working and I was told to fill out a from and send a deposit of almost $1200 until my old phone was sent back once i received the new phone. best buy geek squad provided no information after my money was sent, i called a week later to check where the phone was that they had delivered, they claimed ups delivere it when i was at work. i checked the cameras at my home and there was no delivery, I was then told to file a claim with ups, 1 week later ups deemed the packaged lost. ive been calling everyday to best buy to get my money back i keep getting the run around there is never a manager available no one has any info. its been over a month now and i havent revieved my money or a call back. i told them the ergency of getting my money due to me being a ****** ****** and no one seemed to care. i tried going into bestbuy but the issue os dealt with seperately. at this point i want my money back and the money i paid montly for a service didnt recieve.

      Business Response

      Date: 05/02/2023

      Hello *******, 

      Thank
      you for your purchase with Best Buy.


      A
      case has been created for you (********) to assist you with your inquiry.
      One of our Customer Experience team member will be in contact with you shortly
      to assist.


      Thank
      you for bringing this to our attention.

      Thank you,
      Best Buy Customer
      Experience Team

    • Initial Complaint

      Date:31/01/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Digital download order was never received, attempted to chat with customer service on 3 different occasions, called 800 support number, have a a escalation number, but nothing is getting resolved, just push backs.

      Escalation ********, at first they say system shows it was delivered, then i offered to provide a duplicate email in case email with digital download is being blocked by *****, gave my wifes ***** email. nothing is received there, waited for 24hrs as instructed, then for additional 48hrs, then asked for supervisor, not available.

      Order Date January 17, 2023 at 06:20:37 PT
      Order Number **********

      Very poor experience and no one takes an ownership of the situation.

      Business Response

      Date: 01/02/2023

      Hello,

      We are sorry for the issue that you have had. Unfortunately, we cannot provide returns or refunds for digital downloads.

      I have reached out to the supplier for these codes directly, however, to have them send you the code. I have supplied them with both of the email addresses which you had provided. They should send you the code directly, but I have requested that they also confirm with me that this has been completed. I do hope to hear something from them in the next few days.

      I will send you an email directly to establish a line of communication on this issue.

      Regards,
      Best Buy Customer Care

    • Initial Complaint

      Date:30/01/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bestbuy Safey recall

      Received from Best buy

      April 26, 2022
      SAFETY RECALL
      Dear Customer:
      Nothing is more important than our customers' safety, which is why Best Buy has voluntarily recalled certain models of ******** air fryers and air fryer ovens in cooperation with the Health Canada. The reason for the voluntary recall is that these air fryers and air fryer ovens can overheat, posing a potential fire and burn hazard. After looking into our records, we determined that you purchased an ******** air fryer or air fryer oven that is affected by the recall. Best Buy will provide a pre-paid shipping box, label, and return instructions. After Best Buy receives your returned product, you will receive a credit for CAD$75.00 or the price paid on the purchase receipt, whichever is higher, for use at Best Buy stores or on BestBuy.ca.



      I filed to have my air fryer recalled as per above because mine, which in fact melted the bottom off from this safety recall. I sent it in and due to them not being able to read the label on the bottom (as the bottom melted off from the recall) they will not warranty my Air fryer I purchased from them. I have been back and forth with them since April of 2022.

      I mailed my Recalled Air fryer to tem when the recall came out in April 2022.
      confirmation number is: ******************

      If you could please help with this mater be great. They tell me they Can not replace it as it melted the bottom where the label was dure to this recall. the machine matched the recall number and pictures.

      Business Response

      Date: 05/02/2023

      Hello *****,

      A
      case has been created for you ********** to assist you with inquiry.
      One of our Customer Experience team member will be in contact with you shortly
      to assist.


      Thank
      you for bringing this to our attention.

      Thank you,
      Best Buy Customer
      Experience Team

      Customer Answer

      Date: 10/02/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *******

    • Initial Complaint

      Date:30/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** Air fryer recall - Sent my air fryer back in Jun 14 2022 -called the recall hotline multiple times and never got a refund

      Customer Answer

      Date: 31/01/2023

      The last time was September 26 2022

      Business Response

      Date: 17/02/2023

      Hello ***********,

      Thank you for contacting Best Buy. We have reviewed your case thoroughly and taken into consideration all the information provided. I know this has been a very frustrating and trying time for you as a Best Buy valuable customer, and for that I apologize. 

      Unfortunately, we are not able to locate your air fryer return in our system. We are not be able to assist you further on our end as these need to go through only recall team.

      You would need to follow-up with the the information you originally registered with. The Hotline Contact number is : **************.

      Sincerely,

      The Best Buy Team

      Customer Answer

      Date: 18/02/2023


      Complaint: ********

      I am rejecting this response because:I sent my box in Jun with the box that Bestbuy sent to my address. My mistake is not taking down the tracking number but it doesn't mean that I shouldn't get my refund because of that. I did sent out my air fryer and it's been 8 month now. How come they still haven't received it? The proper solution is either I get my $75 credit or bestbuy return my airfryer that's being returned. Thank you.



      Sincerely,

      *************************

      Business Response

      Date: 28/02/2023

      Hi,

      Unfortunately, as we previously mentionned, we do not have access to the records regarding the Air Fryer returns. I would recommand you to contact our dedicated line directly by calling **************. One of our agent will look at your request with all the information you are able to provide them.

      Sincerely,

      The Best Buy team

    Best Buy Canada Ltd. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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