Complaints

This profile includes complaints for Best Buy Canada Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Best Buy Canada Ltd.

  102 425 W 6 Ave Vancouver, BC V5Y 1L3

• 

  Best Buy Canada Ltd.

  B 10232 E Whalley Ring Rd Surrey, BC V3T 4H2

• 

  Best Buy Canada Ltd.

  1740 W Broadway Vancouver, BC V6J 1Y1

• 

  Best Buy Canada Ltd.

  1455 United Blvd Coquitlam, BC V3K 6Y7

• 

  Best Buy Canada Ltd.

  1135 Pinetree Way Coquitlam, BC V3B 6J5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:18/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec.25;
  I purchased a monitor from BEST BUY LAST DEC.25,2023 for $199 without tax.
  *********************************************************** ******;
  Im supposed to received it last DEC.29,2022, when I checked the tracking number. Its says delivered at:FRONT DOOR. *************************************************************************************
  When I arrived home that night there is nothing in my front door. Im surprise that they actually leave it without anyone receiving the item. Last order I have with them, they reschedule coz no one’s home to receive and also an electronic.
  I contacted customer service that same night and was advise to wait another day. ***** ******** Dec.31
  Contacted them again,open a case for lost shipment and was advised to wait 7-10business days and they will have their investigation. ************* Dec31-Jan15,2023
  Tried to contact them 3-4x during those period but was told I need to wait longer. Nobody even called, or email me so im wondering how are they investigating.
  January 16,2023
  I received an email saying, case is close coz the item was delivered in the right address. And if its missing I should contact law enforcement. ******** ****** ** *** *** ********* *** *** ****** ** ***** ********* From the very beginning thats already my concern,someone will took that if left outside. Now they washed their hands and now its my problem. BEST buy and their courier has nothing to do with it anymore?
  Its their responsibility, technically I didnt received the item. And now since they “delivered to right address” not their problem anymore?!
  I should just get my refund and then they solve it themselves! Why do i need to be stressed with their bad service and irresponsibility. **** ****** ** *********** *** ****

  Business Response

  Date: 18/01/2023

  Hello,

  This is a lost shipment case: the product was scanned delivered, but not received by the customer. We are unsure of what happened with this package, but the carrier denied their claim as they confirmed it was delivered to the correct address. We suggested reaching out to law enforcement in the case that this was a stolen package.  However, we have discussed and we will auto-approve this claim for the customer. They should see the refund within 3-5 business days for this item, back to the original method of payment. 
  
  Thank you, 

• Initial Complaint

  Date:17/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** *** ***** recall.
  Followed all instructions on retuning the air fryer. July 15th 2022 registered as received by the company.
  1) called July 15th 2022 advised refund will be sent by E mail within 6 weeks.
  2) after not hearing anything I called again on August 29th 2022and was advised that it will be another 6 weeks.
  3) called again Sept. 21st 2022 advised no time frame on resolution will ESCALATE AND REQUEST CASH REFUND.
  4) Not heard anything called again Nov. 11th 2022 advised that they will ESCALATE AGAIN and send refund to my Email.
  5) Still not hearing anything called again on Jan. 13th 2023 advised that they will ESCALATE MY REQUEST AGAIN.
  It has been six (6) months since I returned the RECALLED AYR FRYER as instructed by BEST BUY.
  Please assist me in my effort in getting the refund that I am owed.
  
  Thank you.

  Business Response

  Date: 18/01/2023

  Hi **********,

  I checked and an electronic gift card was sent to your Gmail address on 08/08/2022, I just resent it to the same email address. Please watch for an email from ********, if you don’t
  see it into your mailbox, please verify your junk mail.
  The gift card can be used in-store or online.

  Thank you,

  Christophe P.
  Customer Care Associate,
  Best Buy Canada Ltd.
  *** **** *** ******* ********** *** *** **** **************

• Initial Complaint

  Date:17/01/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, December 25th, 2022 I made an online order of a fridge.
  Fridge model is: ******** 13.8 Cu. Ft. Frost-Free Upright Convertible Freezer/Fridge (**********) -Stainless
  Order number is: **********
  
  The fridge was delivered to me on Friday, January 6th, 2023. Same day I decided to return it, without opening or using it of course. Same day, Friday, January 6th, 2023, I called BestBuy and initiated a return. I raised a return case. Case number is: ********.
  I was told I will be contacted by BestBuy's home delivery team to schedule a pick up of the fridge from my home.
  Today is Friday, January 13th, 2023 and I still was not contacted by anybody from BestBuy.
  I called BestBuy every day, starting on Monday, January 9th, 2023 and every day I was told that case is escaladed and I will be contacted by BestBuy, but I was not.
  
  I planned to order another fridge from BestBuy, however I cannot do it until I receive a refund. This problem is ruining my plans, causing them to be postponed or dismissed.

  Business Response

  Date: 17/01/2023

  Hi ****,
  
  This is to notify you that a return for your fridge is scheduled on the earliest available date, Jan 17th. Our carrier will be calling you one day prior to that date to give you a 3-hour time window. [Your refund will be processed within 2 business days of the confirmed pickup]
  
  If you need to reschedule, please call us at 1-866-853-1168 as we are not able to guarantee that we will be able to reschedule in time if the request is sent via email.
  
  Please have your unit unplugged and/or all plumbing disconnected at the time of delivery to avoid any delays.
  
  Should you have further questions or concerns, please feel free to contact us.
  
  Thanks,

  Customer Answer

  Date: 18/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:17/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: ********** I ordered *** and a controller and I received only a controller Plz reship the *** Thanks

  Business Response

  Date: 25/01/2023

   Our apologies for the delay as we are experiencing high volumes at the moment - We thank you for your patience.

   

  Hello ************, 

  Thank you for your online purchase. We have found your order and we are very sorry to hear the delay experienced with your order.

  
  It looks like a case has been created for you (********) for your Lost Shipment with ********* that is currently in investigation status - once we receive the results we will provide an update.

  
  Thank you for bringing this to our attention.
  

  
  Thank you,
  Best Buy Customer Experience Team

  Customer Answer

  Date: 01/02/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,

  I waited so long and there is no update . I would like a reshipment 
  
  ***************

  Business Response

  Date: 15/02/2023

  Hi ******,
  
  
  We thank you for your patience.
  
  This email is in regards of your Order# ********** -  After an extensive investigation with multiple parties relating to the delivery, we have reached the conclusion that your Lost Shipment claim will be denied. At this point we encourage you to work with local law enforcement regarding this matter.
  
  We appreciate patience and understanding throughout the process.
  
  Thanks,
  April
  The Best Buy Team

  Customer Answer

  Date: 16/02/2023

  
  Complaint: ********
  
  I am rejecting this response because:this is non sense I will be filing a credit charge back if I dont get my refund . Therr is no picture for proof of delivery 
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:13/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 14, 2022 at 19:37:22
  669.92
  I did not recieve product. Best buy said undeliverable on dec 23rd. I called many times. They keep saying refund escalated and expidited. I still haven't recieved refund

  Business Response

  Date: 18/01/2023

  Hello,
  
  This is a lost shipment; we think it may have been returned
  to the shipping store. However, the store has not answered our emails to
  confirm this. I have discussed with Genevieve (team leader), to apply an auto-approved refund for the customer. He should see this refund within 3-5 business
  days. There will also be an Environmental Handling fee refund as well as his protection plan refund, which are all processed separately and may show on his statement at different times.
  
  Thank you,
  
  
  

  Customer Answer

  Date: 23/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** *******

• Initial Complaint

  Date:13/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 27th, 2022 i contacted online chat in regards to price adjustment of an item in purchased she reviewed the order and replied " *** ***** ** ****** *** **** * **** ************ ****** *** ****** ** * ** **** ***** ********** ****** **** ** **** ******** **** ** ******* *** ** **** ******* ** **** ******* ****** *** ******** ****. **** ** *** **** *** ******** *** **** ********** *** **** ******* ** ***** ************ *******."
  
  She NEVER advised me that i have to go back to the store to obtain the refund
  
  I returned back on vacation and i checked there was NO refund and hence i contacted customer service again on Jan 11st, 2023. Toyeeb( name of rep) finally told me that i must go back to original point of sale to obtain refund and he assured me that he would put clear notes on the system as per case #********. He said i must go back to the store
  
  Today Jan 13t, 2023 i went back to the original store location (Markville Mall - Markham ONtario) i was humiliated by the store lead - Sabrina and she questioned a lot of things even though i had all the references. I did not want to confront with her hence i left
  
  I felt that i was already being misinformed on Dec 27th already and then i was willing to go back to the store today despite of the hassles and then at the end i still didn't get the credit i was supposed to get
  
  Order# **********

  Business Response

  Date: 13/01/2023

  Hi ******
  
  
  

   

   

   

   

  Hi ******
  
  I'm sorry to hear that you seem to have gone through a lot of trouble to get the price match refund and were given misinformation by our contact center agent.
  
  On regular online order and some store orders, we are definitely able to provide you a price protection refund without the need to visit a store location. However, as your order was *** paid, meaning the sale was processed through one of the store's terminals, we are unable to pull these kinds of invoices up on our end. This is the reason why you will need to return to the store with your original method of payment to have a refund issued.
  
  If you wish to return to the store to have the refund issued, please let me know and I will reach out to them and explain the situation so that we can have you taken care of once you visit.
  
  Alternatively, I would be able to issue you a gift card for the same refund amount instead of a refund as that is not something we can do on my end.
  
  If you have any questions or concerns, please don't hesitate to reach out.
  
  Thanks,
  Carmen
  The Best Buy Team

• Initial Complaint

  Date:13/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online purchase at Best Buy for several items on Nov 22, 2022. I received all the items I ordered except an **** computer which was supposed to be delivered on Nov 25, 2022. My first communication with best but customer service was on Dec 2, 2022. I called them asking where the computer was, they said they dont know where it is and would open an investigation which would be completed in 3 business days.I followed up the next week on Dec 8, 2022. I was told the investigation is still ongoing and it could take up to 7 business days for the investigation to be completed, that have not gotten to mine yet but should be done by Tuesday Dec 13, 2022. I followed up on Dec 14, ***************************************************************************** when it was completed probably next week. I was contacted by email on Dec 19,2022 by *********************** from ********* asking me if I received the computer. I replied that I did not receive the computer. On Dec 23, 2022 I received an email that they completed the investigation to approve my refund on the television that I had ordered at the same time. Somebody put in the wrong product code and refunded me for the wrong item which was a lesser value. I called Best Buy on Dec 23, 2022 to advise them of what happened. They told me that it would be sorted in a few days and would refund me the balance owing. I followed up on Dec 30, 2022 as I had not received the remaining refund. They said that it should be completed soon and they they were escalating it to get solved. I followed up again on Jan 4, 2023 I was basically told the same thing again I followed up on Jan 10, 2023 I was told basically the same thing again. I ordered an **** computer, never got it. Got refunded for the tv instead, now Im still waiting for the rest of my refund. Order Number #********** Order Date Nov 22, 2022 Shipping method: ********* ground Case # ******** Credit Esc # ******** $1064.75 was refunded on Dec 23,2023 Balance owing of around $600 still

  Business Response

  Date: 20/01/2023

  Hello ******,
  
  
  Thank you for taking the time to share your experience on the Better Business Bureau in reference to the refund from order **********. We do apologize for the incorrect refund you had recently received.
  
  We are working on correcting the refund for you. We will have another update for you early next week with more information.
  
  Thanks for your patience and understanding, ******! 

  
  
  Best regards,

  
  Queenie
  Associate, Executive Resolution
  The Best Buy Team

  Customer Answer

  Date: 24/01/2023

  
  Complaint: ********
  
  I am rejecting this response because: 

  This is the same thing I have been hearing since November.  Anything other than actually getting my refund is unacceptable. It should not take days or weeks or months to issues a refund for a product that was never delivered.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/02/2023

  Hello ******,
  
  Thank you for your emails and continued patience. I do apologize for the inconveniences from the initial incorrect refund. As the correction will likely require a recharge to your ********* and a new refund, it is taking a bit of time to have this matter resolved for you. Rest assured that I am working with our ****************** to have it corrected as soon as possible. I should hear from them tomorrow and will be able to give you another update then.
  
  Best regards,
  
  *******
  Associate, Executive Resolution
  The Best Buy Team

• Initial Complaint

  Date:11/01/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife purchased a phone and laptop from Best Buy and decided to purchase the geek squad protection plan. The phone and laptop were purchased on separate occasions and both times all the required paperwork for the geek squad protection was set up in person at the store location. Now she has decided she wants to cancel the protection plan along with its monthly fees being charged. She returned to the store of purchase to cancel the plan, where they are unable to cancel the plan. After she went to the website and logged in, as well being unable to cancel the plan. Finally she called Best Buy multiple times (6 times) each time the line disconnected after she had selected the option to cancel her plan. She then selected to receive a call back, during which time the line disconnected and the employed failed to return the phone call to finish cancelling the subscription type protection plan. ** ***** **** *** ******* ** ********* ****** ** **** ********* *** **** ********* ** ****** *** **** ** ***** ********* **** **** ** *** **** ****** *** *** *************. As well dealing with phone calls and long wait times and multiple failing connections is very stressful for some individuals and when a company provides you the ability to purchase this type of monthly protection plan is person, I can see no reason as to why they cannot have the ability to cancel the plan in person at the same location.
  If Best Buy would please arrange a time for someone to assist my wife and I to cancel the geek squad protection plan as well as allow this to be done in person at the store location this would be my desired outcome.

  Business Response

  Date: 19/01/2023

  Hi ********,

   

  Thank you kindly for reaching out to us - we're terribly sorry to hear about the difficulties that you've been experience when it comes to having your Best Buy Protection Plan.

   

  In order to confer with our Geek Squad team and assist you accordingly, would you kindly be able to confirm the contact information associated with the protection plan in question? Unfortunately, the information that we currently have for you on file does not correspond to any Best Buy Protection Plan in our records. 

   

  Thank you kindly for your patience and understanding throughout this process - we hope to hear from you soon.

   

  Regards,

   

  The Best Buy Team

• Initial Complaint

  Date:11/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** * ********
  On December 20th we called GeekSquad to tell them that our ** model FRIDGE stopped working . They gave us an apointment only for january 4th because they didn't have aby availability before. Even if it was the holydays and plans to receive family for chtistmas we decided to be patient and understand the delay. The technician came on january 4th didnt underetand the problem and asked for another apointment for a new technician to come and verify the problem with the fridge. The 2nd technician came after 2 days and said it was the compressor and that it can take 3 days before getting receiving it. And that they will schedule an apointment afterwards. Now 5 days have passed and we just got the news to know that we will only get a techhician on january 18th .
  They should understand that a fridge is a priority appliance in a home and that its getting ridiculous not to be able to store food. We are continiously ordering ******* and ******** and its getting costly cause its been almost a month now.
  We a requesting a fridge entire replacement if its going to take more time to get the piece reauested by the technician and get our fridge to finally work.
  And a money conpensation for the inconvenience of having to order food continiously.
  Thank you
  **** ******** ************

  Business Response

  Date: 12/01/2023

  Hi ****,
  
  This is Carmen reaching out to you from the Best Buy Customer Experience Team!
  
  We have received your case regarding a request for a fridge exchange and compensation.
  
  In order for us to process this request, we will need you to provide the order number or a copy of the invoice for this purchase as it has not been noted down in your case.
  
  As soon as we received this information, we will reach out to you with the next steps.
  
  If you have any questions or concerns, please don't hesitate to reach out.
  
  
  Thanks,
  
  Carmen
  
  The Best Buy Team

• Initial Complaint

  Date:11/01/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 05, 2023, I placed an online order with www.bestbuy.ca (Best Buy Canada) for appliances via order # **********. On January 07, 2023, I received an automated email from Best Buy Canada stating the order was cancelled due to security verification issues. I conducted an online chat and then called into Best Buy Canada customer service at phone number 1-866-237-8289 as per their website. The call centre agent stated that it was possible that some information such as my phone number, email address or billing information did not match up with the credit card used for the order with Best Buy. I reviewed all of the personal details with the agent and everything matched.
  
  The agent then said that this order was cancelled and that she could create a new/replacement order via the phone. I decided to place a replacement order over the phone with this agent on January 07, 2023. The agent provided me the new order # *********** The agent said to track my emails, and that this order would need manual review/processing from Best Buy Canada and to wait 24 hours before checking the status of the order.
  
  On January 08, 2023, I contacted my credit card company used for this purchase order. They stated that Best Buy Canada may have particular security verification for credit card transactions and could not help further. I then contacted Best Buy via telephone on January 08, 2023, and they stated not to worry, and that I should wait another 24 hours for manual review.
  
  On January 09, 2023, I received an automated email showing my order was cancelled. I called in on January 09, 2023 to Best Buy via phone and the agent then did another new/replacement order # **********. I used a different credit card for this transaction.
  
  On January 10, 2023, I called into the Best Buy Canada Head office number of 604-435-8223 and asked for escalation. They agent stated they would only escalate my issue once I receive a 3rd order cancellation. I told them this was unacceptable.

  Business Response

  Date: 13/01/2023

  Hello *****,
  
  
  My name is Queenie and I am emailing you from the Executive Resolution Team at Best Buy Canada head office. Thank you for taking the time to share your the order cancellation issue with ***** ****** and on the Better Business Bureau. Reference to orders **********, **********, and **********. Please be advised that I am the highest level of escalation for this matter and am your main point of contact towards resolution.
  
  I have looked into the cancellation issue for you. Due to the fact that this is your first time ordering on Best Buy Canada (at least from our records) for a relatively high valued order, the system had blocked and cancelled the original order and replacements as a way to protect the cardholder's protection. We have seen ********** cases in the past where very high valued items were placed by customers with no prior shopping history with us then the credit card from the associated orders were reported as fraudulent. We do apologize if the above had caused any inconveniences to you. Do rest assured that our internal teams that oversee these matters have reviewed your situation and have removed any obstacles that will lead to further cancellations. You can safely proceed to a put in a new order.
  
  As a customer service gesture for the delay and inconveniences, we will honour a 10% off up to a maximum of $100 (Excluding gift cards, Geek Squad services, Marketplace items, *****, *****, ***** Products, or Bundled items) on your next online order. You may use this discount on your replacement order if you wish. Please contact us (live chat or call center) to have the discount applied for you and reference your order number **********.
  
  If there is anything else that I may assist you with on this matter, then please do not hesitate to let me know by replying to this email.
  
  Thanks for your patience and kind understanding. Stay safe and have a good rest of the day!
  
  
  Best regards,
  Queenie
  Associate, Executive Resolution
  The Best Buy Team

  Customer Answer

  Date: 19/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The escalation representative reviewed my history of complaints and allowed for my 4th order to finally go through for the products that I wanted.
  
  
  
  Sincerely,
  
  
  
  ***** ******