Luggage
Herschel Supply CompanyInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
As of May 2nd, 2024 BBB files indicate that this business has a pattern of complaints concerning the following issues:
Refund / Exchange Issues
- Consumers complained that their exchange requests were not accepted
- Consumers complained that the return policy was not clear or was only applicable on certain purchases
- Consumers complained that they were refunded only partially
- Consumers complained that the business took time to respond to refund requests
Delivery Issues
- Consumers complained that products were not delivered in a timely manner or not delivered at all
- Consumers complained that they did not receive their shipping confirmation
- Consumers complained they received the wrong product
Guarantee or Warranty Issues
- Consumers complained that their warranty claims were denied
- Consumers complained that warranty claims for wear and tear were not accepted
- Consumers complained that the products did not last long
Customer Service Issues
- Consumers complained that they did not hear back from the business despite multiple attempts to contact them
Advertising Issues
- Consumer(s) complained that the business did not honor the advertised price
Service Issues
- Consumer(s) complained that they did not receive their order confirmation
We offered Herschel Supply Company the opportunity to address the above identified patterns. We did not receive their response.
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