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Business Profile

Mushrooms

Shrooms-online.net

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mushrooms.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:25/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order of over $113 and they never shipped it and wont respond to my emails.

  • Initial Complaint

    Date:07/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 25, 2023
    Made an online purchase at shrooms-online.net in the amount of $187.69 (includes express shipping).
    I put the order in and was given a screen saying that in order to complete the order I had to email the funds with specific instructions from them.
    Got a confirmation email for the order which only had e-transfer as an option to pay.
    I followed the instructions and sent the money.

    February 26, 2023
    I received an email saying that my order was about expire and reminding me to pay.
    I sent a reply immediately with a screenshot from my transaction with my bank showing that the payment was made (shows all the credentials were used that they asked me to), and that the funds were autodeposited as the vendor set up.

    They replied saying their merchant has no record of the payment.

    I have been emailing back and forth with Lindsay, from the company, that I have paid according to their outlined instructions (screenshot of their instructions included for her) with confirmation from my bank that the money was transferred immediately (screenshot also attached for them). There was nothing more on my end I could do and that I hoped they would send my order while they resolved the payment issues on their end.

    She kept saying that I should wait for the transaction to expire and I kept referring her back to the screenshot saying that Shrooms had set up an auto deposit so the transaction is completed according to my bank, so the bank can't do anything more.

    The resolution should be that I receive my complete order by express mail while they work on the money issue on their end as there is nothing more I can do on my end and have sent them confirmation of the payment to them. Or e-transfer the amount of $187.69 back to me immediately.

Shrooms-online.net is NOT a BBB Accredited Business.

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