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Business Profile

Online Retailer

Reigning Champ

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/08/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on June 27, 2023 for two items. One of them, the ******* mesh polo made of 100% polyester, arrived with a strong and unusual crease in its collar. I decided to wash the shirt according to the label's instructions expecting the garment's crease to dissipate. But even after washing the crease remained, suggesting a defect in the polyester fabric. This was particularly disappointing as the Reigning Champ brand is marketed as a "premium" brand and their products are sold at premium prices.

    On August 10, 2023, I contacted Reigning Champ about the issue and attached a picture. Reigning Champ has a Quality Guarantee prominently displayed online: "We proudly guarantee the quality of every Reigning Champ product. If you are not satisfied with one of our products at the time you receive it, or the product fails at any time due to defects in materials or workmanship, you can return it for a repair, replacement or refund, at our discretion. This guarantee does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use."

    The next morning, I received a response from Reigning Champ, refusing to repair, replace, or refund the defective shirt. They took the position that washing the shirt made it ineligible for the quality guarantee. Of course, no such limitation exists in the guarantee. Moreover, the guarantee is not limited in duration given the "any time" language. And the shirt was washed only in an effort to eliminate a problem that existed when I received it.

    Reigning Champ should fulfill its guarantee obligations and take back the defective shirt and either replace it, repair it, or provide a refund. Otherwise the guarantee is deceptive and meaningless.

    Business Response

    Date: 25/08/2023

    Hello!

    We've reviewed the emails from my team and I have no problem either issuing a refund for the item or getting this one back and shipping out a new one. 

    Please let me know what the customer would like to do. 

    Best,

    Noel

    Customer Answer

    Date: 25/08/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** **********

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased sweatpants via order #**********; however, when I received them these was a stain on the pants. I sent the company a picture. I requested a refund under their warranty, but they said because I washed the pants they would not honor their refund. I only washed the pants to try and get their stain out.

    Business Response

    Date: 03/02/2023

    Hello!

     

    We will contact the customer and setup a return for a refund. 

     

    Thank you,

    Noel W****

    Customer Experience Manager

    Reigning Champ

    Customer Answer

    Date: 04/02/2023



    Complaint: ********



    I am rejecting this response because:They asked me to return the shirt with my own funds and that is not consistent with their normal return policy.  Furthermore, the pants were sent to me with a stain and any return should be free of costs.



    Sincerely,



    ****** *********

    Business Response

    Date: 06/02/2023

    Hello!

     

    I just sent another email to the customer that we will get him a free return label to get the item back and give a full refund when we receive it. 

     

    Best,

    Noel

    Customer Answer

    Date: 06/02/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *********

Reigning Champ is NOT a BBB Accredited Business.

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