Complaints

This profile includes complaints for Tribe Management Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tribe Management Inc. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tribe Management Inc.

  1606 1166 Alberni St Vancouver, BC V6E 3Z3

• 

  Tribe Management Inc

  215 - 19 Dallas Rd Victoria, BC V8V 5A6

• 

  Tribe Management Inc

  382 Queens St W Cambridge, ON N3C 1G8

• 

  Tribe Management Inc.

  200 484 Osprey Ave Kelowna, BC V1Y 5A6

• 

  Tribe Management Inc.

  101 124 Seymour St Kamloops, BC V2C 2E1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint because I have not been able to get a response from Tribe Management.I purchased a condo unit two years ago with a strata-approved EV charger that was installed by the previous owner. A monthly EV charging fee has been paid continuously for four years without issue. Then, in April 2025, Tribe informed me that my charger no longer meets infrastructure requirements. The same email falsely claimed I had been contacted earlier (I had not) and unfairly accused me of delaying my neighbours charger installation, a completely baseless accusation.I was given two weeks to replace the charger. Although I disagreed with the decision, I was willing to comply just to move on. However, Tribe has never provided the infrastructure requirements Im supposed to follow, despite my repeated requests since April. I also asked for an extension, since I cannot proceed without that information. No one has responded. Am I expected to guess, install a new charger now, and risk being told it doesnt comply either?The property manager has since admitted that the original approval process did not consider infrastructure requirements, and confirmed that those standards are still being developed. Yet Im being held responsible and expected to act based on criteria that dont yet ********* was my charger deemed non-compliant when no requirements exist? How are other installation applications being reviewed and approved? This raises serious concerns about how Tribe handles approvals. It appears they approve requests without proper due diligence, then shift the responsibility and cost onto individual owners when problems arise. That is deeply unfair, especially considering that owners are paying for professional management services. If the approval process was flawed, Tribe should be accountable, not the homeowners.

  Customer Answer

  Date: 09/06/2025

  Hi ********,

  I am not representing the strata council. I am filing this complaint on my own behalf, as Tribe is requiring me to replace the charger by June 14 at my own expense due to their negligence, without providing the necessary infrastructure requirements to complete the task.

  Regards,

  *****

  Business Response

  Date: 09/06/2025

  In response to the issue related to the electric vehicle (EV) charger installation, we have requested that the Owner adhere to the guidelines set forth in the indemnity agreement. The Council will collaborate with industry professionals in order to address and rectify the issue at hand. As soon as any progress or resolution is made, the Council will make certain that all pertinent updates and information are promptly communicated to the Owners.

  Customer Answer

  Date: 10/06/2025

   
  Complaint: 23442460
  
  I am rejecting this response because:

  First, the Indemnity Agreement only covers making three mounting holes in the concrete column adjacent to parking stall #** for the purpose of mounting an electric car charging unit. The charger itself is not included.
  Despite this, when I wanted to replace the charger, I couldnt proceed because the requirements had not been provided. I have received a letter stating that my charger is non-compliant and must be replaced by June 14. However, as of today, those requirements still havent been made available.
  How could my charger have been deemed non-compliant back in April if the requirements are still being developed?
  According to the lawyers letter, Im left with two options:
  Replace the charger now without knowing the requirements and potentially replace it again later when the new requirements are finalized; or
  Have the Strata replace the charger at my expenseagain without knowing the requirementsand then possibly be charged again for another replacement later.
  Both scenarios are frankly ridiculous.

  Sincerely,
  
  ***** ***

  Business Response

  Date: 24/06/2025

  The core issue arises from the ** charging infrastructure that was originally installed by the developer. Unfortunately, the developer did not provide any documentation or technical specifications outlining how the system was designed to function. This lack of information had not posed a problem until recently, when another owner requested to access the same junction box currently used by Mr. **** ** charger.

  Upon further investigation, it became clear that Mr. **** charger is not compatible with a shared-use environmentan essential requirement for ensuring equitable and efficient use of the buildings limited electrical capacity. The strata council made several good-faith efforts to communicate with Mr. *** in hopes of reaching a cooperative resolution. These efforts included a neighbor offering to cover part of the cost of replacing the charger with a more suitable model. Unfortunately, Mr. *** declined to cooperate with these proposals.

  To ensure a long-term and fair solution for all residents, the strata engaged a certified electrician to assess and map the entire ** infrastructure. This professional assessment included technical recommendations indicating which types of chargers are appropriate for each stall, based on current system capacity and future planning considerations.

  The strata councils objective has always been to support a functional and fair ** charging environment while operating within the limitations of the existing infrastructure. We regret that the situation escalated but remain confident that the strata acted responsibly and in accordance with its duty to represent the best interests of all owners.

  Customer Answer

  Date: 25/06/2025

   
  Complaint: 23442460
  
  I am rejecting this response because:
  

  First of all, the lack of information should not have become an issue until recently, and it should not require further investigation to determine that the charger installed by the previous owner and approved by the Strata is incompatible, had Tribe exercised proper due diligence. Either Tribe failed to review the infrastructure requirements at the time, or they approved the original application without conducting an appropriate assessment.

  Secondly, it is unacceptable to shift the blame onto me based on a false accusation. I did not refuse to cooperate with my neighbour regarding the replacement of the charger. As I have said, although I disagreed with the decision, I was willing to comply simply to move on. However, as I have explained before, I need to understand the requirements before proceeding with any replacement. I have been actively requesting this information, and only recently learned that Tribe is still in the process of verifying the requirements. So I must ask again: should I replace the charger now without knowing the requirements and risk being forced to replace it again later once those requirements are finalized, or should the Strata replace the charger at my expense, again without clear requirements, and then possibly charge me again for another replacement later? Tribe has admitted that they do not know the requirements either.

  This further highlights Tribes lack of ethical conduct. They continue to provide misleading information to both my neighbour and me. Furthermore, they are attempting to shift the responsibility for correcting their own error onto my neighbour, as cost sharing by the neighbour, which is entirely unacceptable. More importantly, it is deeply concerning that they are encouraging my neighbour to install a charger without first confirming the necessary requirements. This approach is not only unethical but also unsafe. Ultimately, this brings me back to my primary concern regarding how Tribe handles approvals. It appears they approve requests without conducting proper due diligence, and when problems arise, they shift the responsibility and cost onto homeowners. That is neither fair nor responsible.

  Sincerely,

  
  ***** ***

  Business Response

  Date: 07/07/2025

  Please note that matters such as this fall under the jurisdiction of your Strata Council, and any related decisions must be made by Council directly. As your property management company, Tribe does not make decisions on behalf of the Strata, but rather, we are responsible for carrying out the lawful instructions provided to us by Council.

  If you believe that your concerns have not been adequately addressed, or if you are seeking further review or reconsideration of a previous decision, we strongly recommend formally requesting a hearing with your Strata Council. This will provide you with the opportunity to present your concerns directly and allow Council the ability to ask questions and consider the matter in full.

  We remain committed to supporting the community and will continue to follow all proper protocols and direction as provided by Council.

  Customer Answer

  Date: 08/07/2025

   
  Complaint: 23442460
  
  I am rejecting this response because:

  This issue is not about the decision made by the Council but about how Tribe handled the process. I am not complaining about the Council. Please do not shift the focus or avoid taking responsibility. As the strata management company, Tribe is responsible for helping the Council regarding the ** charger approval process. If Tribe did not have the necessary expertise, qualified personnel should have been referred. Tribe failed to perform its duties, which contributed to a flawed outcome.
  More importantly, Tribes conduct has been unethical and unprofessional. I will not repeat the details here, but Tribe falsified a correspondence date, set an impossible deadline, made unsupported statements, delayed the provision of requirements, and encouraged my neighbour to install a charger without confirming the necessary requirements. These details are provided in previous correspondence.
  I have already spoken to the Council and was not told that the actions above were instructed by them. Even if they were, a competent strata management company should have refused to carry out inappropriate instructions. Unless you are suggesting that Tribe simply acts as a typist rather than a professional strata management company.
  I am not seeking any further review or reconsideration of a previous decision. It is very clear that the ** charger installation was approved.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Tribe Management Lack of ********************** Fee Charges I am filing a complaint against Tribe Management regarding their poor communication and unfair handling of special levy payments. I am the owner of SL ******************************************************************************************* in **Strata Plan EPS6882 *********************** I had previously provided authorization for automatic payments, yet Tribe Management failed to deduct a recent **special levy** from my account. I was never informed about this charge until I suddenly received a **21-Day Demand Notice**, which included extra fees. Despite repeated attempts, I have found it **extremely difficult to reach ***** ***, the property manager, for general inquiries**. However, when it comes to demanding payments and adding fees, Tribe Management responds promptly. This inconsistent and irresponsible approach is unacceptable. This is not the first time I have encountered such issues. Their failure to properly communicate with owners and their selective responsiveness when it comes to collecting fees is unprofessional and unfair. **Resolution Sought:** 1. A clear explanation of why I was not informed about the special levy before receiving a demand notice. 2. Removal or refund of any unjustified late fees caused by their lack of notification. 3. A commitment from Tribe Management to improve communication and ensure proper notification procedures for owners. I urge BBB to investigate this matter and hold Tribe Management accountable for their poor business practices.

  Customer Answer

  Date: 03/04/2025

  Dear ********,

  
  Thank you for your response. I would like to clarify that I filed this complaint as an individual unit owner, not on behalf of the strata council. My complaint specifically concerns how Tribe Management has handled my personal account, including the lack of communication and the sudden issuance of a 21-Day Demand Notice without prior notification.

  As a property owner, I believe I have the right to raise concerns about the management companys handling of my own fees and account-related matters. This is a personal dispute between me and Tribe Management, and it does not require authorization from the strata council.
  Please confirm whether my complaint can proceed under these circumstances. If there are any specific policies that prevent an individual unit owner from filing a complaint against a strata management company, I would appreciate further clarification.
  Looking forward to your response.
  Best regards,

  
  Zheyu **
  SL #***, Unit #****-2311
  ***************************** 0M1

  Business Response

  Date: 07/04/2025

  Hello Zheyu,

  In response to your complaint also sent via email to ******************************* on April 2, 2025, we informed you today that we were unable to find any evidence of an email sent to Tribe Management regarding payment authorization via PAD for the outstanding amounts related to Special Assessments: Fund B, C, and D.

  We kindly request that you reply to that email with the proof of your payment authorization, and we will provide a response once we receive the necessary documentation.

  We appreciate your cooperation and understanding in this matter.

  Tribe Management

   

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23153303
  
  I am rejecting this response because: I did send them a preauthoritzed payment request. But I don't know why they didnt make any movement. Please see the attachemend 
  
  Sincerely,
  
  Zheyu **

  Business Response

  Date: 15/04/2025

  Per an email thread between Zheyu ** and the Tribe Accounts Receivable Team, we were able to resolve the complaint. The charge of $105.00 will be removed from the account upon receipt of payment of the remainder of the outstanding balance.  Please let us know if there are any other questions.

  Customer Answer

  Date: 23/04/2025

   
  Complaint: 23153303
  
  I am rejecting this response because: they waived my demand notice, but put the lien and chargeback on my statement due to their mistake. I request 
  1. waive the chargeback 
  2. remove the lien from my title on their own cost 
  
  Sincerely,
  
  Zheyu **

  Business Response

  Date: 24/04/2025

  Per the same email Zheyu ** sent ******************************** we have responded as follows:

  From: Tribe Mgmt Accounts Receivable <***********************************************************>

  Sent: April 24, 2025 7:28 AM
  To: ** Zheyu <***************************>
  Subject: Re: Formal Complaint Regarding Special Levy in 21-Day Demand Notice EPS6882-1702 ************* (21 -day deman fee EPS6882-*******************************
  
  Hi Zheyu,
  We have received your email however this AR Admin Team is unable to assist you with your request to have the Chargeback waived and is unable to provide the current status of your lien.
  To assist you further, I have cc'd the Community Manager, ***** who will respond directly.

  
  Best,
  Jodelene
  Tribe Accounts Receivable

  Customer Answer

  Date: 24/04/2025

   
  Complaint: 23153303
  
  I am rejecting this response because: She is the slowest property manager Ive ever dealt withevery email takes more than two weeks to get a response. I need you to give me a clear deadline by which I can expect her reply.
  I also dont understand why the chargeback issue isnt your responsibility. This is a payment processing matter, isnt it? Shouldnt that fall under your accounts receivable department?
  As for the lien, it should be your company coordinating with ***** to provide me with a reasonable resolution, rather than passing the responsibility back and forth.
  
  Sincerely,
  
  Zheyu **

  Business Response

  Date: 24/04/2025

  Reviewing accounting disputes and managing liens fall under the responsibilities of the ****************** Manager which is ***** ***. The ******************************* team provides assistance with general accounting queries but cannot help with these specific matters.
  Rest assured, Zheyu **** email was promptly escalated, and ***** will respond as soon as possible. Please note that Tribe Management was closed for the long weekend (Friday and Monday), which has resulted in a higher volume of requests.

  We appreciate Zheyu's patience.

  Customer Answer

  Date: 24/04/2025

   
  Complaint: 23153303
  
  I am rejecting this response because: I am still waiting for the reponse from Building Manager ***** ***. We will see how she can deal with this issue smoothly. Because from my experience, I'm not the first ****** having this kind of suffering.
  
  Sincerely,
  
  Zheyu **

  Customer Answer

  Date: 25/04/2025

   
  Complaint: 23153303
  
  I am rejecting this response because: Im still waiting for the response from the business 
  
  Sincerely,
  
  Zheyu **

• Initial Complaint

  Date:22/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not too long ago last month I filed a complaint the response was no violation today I have two pieces of evidence of illegal activities tribe management

  Customer Answer

  Date: 22/10/2024

  After all this time, despite my attempts to contact them, they did not care. There is no house yet because of the falsely added debts. The owner says it was a mistake. If it was so on one side or they did it by mistake, I would have tried to fix the mistake as soon as possible. This is what they did not do.

  Customer Answer

  Date: 23/10/2024

  ****** Merzah 

  no fixed address 

  my melting address 

  ************************************************************

  v5H0K2

  Customer Answer

  Date: 24/10/2024

  The subject of the complaint is intentional damages. Despite the company knowing that there was no debt and no violation, they added a debt under my name with the aim of causing harm and preventing me from finding housing. This is what happened. I am now without housing and because of this debt I have not been able to find housing. If their response is that there is no intentional damage and there is no damage to my credit. Since they are a rental company, I request that they provide housing with the same area and the same rent that I was paying, the debt still exists and the damage still exists.

  Customer Answer

  Date: 24/10/2024

  The complaint submitted to your office is not intended to compensate for damages. Its purpose is to prove damages or to prove violations.

  Business Response

  Date: 29/10/2024

  On September 9th, we received an email from ********* stating that the account in question had been closed on their end. They further mentioned that a notice regarding this closure would be forwarded to the credit bureaus on September 10th. According to MetCredit, ********** would update their records on the same day, while Equifax was expected to update their records within two days.

  Tribe contacted MetCredit today, Oct 29th to inform them of your recent complaint and they have confirmed that the report was in fact removed. 

  If you have any further questions or concerns, please let us know.

  Tribe Management

  Customer Answer

  Date: 29/10/2024

  
  Complaint: 22456836
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

  For damages that have been removed, see the date of this paper.

  Business Response

  Date: 01/11/2024

  We are aware of the claim you filed with the Residential Tenancy Branch (***) against Tribe Management, alleging the falsification of documentation. After examining your information and evidence, the *** ruled in favour of Tribe Management. We have no further comments regarding that matter.
  Since the credit reporting issue has been resolved, we kindly request BBB to close this file.

  Customer Answer

  Date: 01/11/2024

   
  Complaint: 22456836
  Dear Mohamed 
  I am reaching out regarding the decision on my case. If the law, justice, and right deem the damages caused by the company acceptable, and if these actions are permitted, then I am willing to accept the decision and close the file. However, if these actions are found to be in violation of the law and justice, I must respectfully reject the decision.
  The ultimate judgment lies in your hands, and I trust in your ability to discern the truth in this matter.
  Thank you for your consideration.
  Best regards,
  ****** ******

  Customer Answer

  Date: 05/11/2024

  Proof of damage by the company You can view the documents listed and confirm from them, the damage caused by the company has not been removed ((**** ******* Property Manager))

  ****** ******

  
  

  Business Response

  Date: 06/11/2024

  Hello,

  I have attached confirmation of an email sent to Tribe from MetCredit stating that this issue is resolved.  ***************** have any questions or issues regarding his credit report, he will need to reach out to MetCredit directly. 

  Tribe has already taken steps to resolve this issue, and anything further is out of our control.

   

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 22456836
  
  I am rejecting this response because:
  I have a question, did I change the papers and put information after signing these papers? Also, did I call the company and put up a fabricated debt? Why should I call the one who caused the damage? He must solve this problem in any case. My decision is one, I respectfully refuse to dissolve the company.
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22456836
  
  I am rejecting this response because:
  

  Dear ******** ********* , 
   I am writing to request the reopening of my case regarding a reported debt on my credit bureau file. 
  While Tribe Management has indicated that the debt was removed,
   
  But the matter is different, religion still exists.
  it continues to be reported and remains on my credit report. 
  
   Thank you for your time and consideration. Sincerely,
  ****** ******

  Business Response

  Date: 09/12/2024

  Per our email conversation on 11/6/2024:

  I have attached confirmation of an email sent to Tribe from MetCredit stating that this issue is resolved.  ***************** have any questions or issues regarding his credit report, he will need to reach out to MetCredit directly. 

  Tribe has already taken steps to resolve this issue, and anything further is out of our control.

   

   

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22456836
  
  In previous messages, I stated that the error was corrected and later. However, based on the credit reports, no corrective action was taken, and the damage remained unchanged.
  To clarify this matter, I am formally requesting official and accurate evidence, including documentation, to verify that this issue has been resolved. By both companies. If such evidence is not provided, I will be forced to escalate this matter, including considering legal action if necessary.
  I request that the required evidence be provided and a clear resolution be made within [specify a specific time frame, 3 business days,
  Sincerely,

  ****** ******

• Initial Complaint

  Date:12/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Details Regarding Tribe Management On April 23, 2024, I contacted Tribe Management to dispute a special levy charge. Despite my prompt action, it took more than a month and a half for community manager ***** to respond. Her June 3, 2024, response confirmed that I should pay $288.90.However, shortly after, I received a 21-Day Demand Notice stating an increased amount of $393.90, including a $100.00 plus GST demand letter fee. This sudden increase is unreasonable and illegal. The delay in communication and imposition of additional penalties without providing adequate time for payment are unacceptable. *****'s failure to ensure timely resolution has caused undue stress and financial strain.The tenant in question has been the first and only tenant since we signed the lease in February 2022. In February 2023, we simply submitted an updated Form K because the tenant's boyfriend moved out. I have always been willing to pay the special levies, but ********************* handling of this matter is unacceptable.If a property manager cannot respond within three business days, they are not suited for their position. In this modern age, having access to a mobile phone should ensure prompt communication, yet my messages have gone unanswered.I request that the demand letter fee be withdrawn and that I be allowed to pay the originally agreed amount of $288.90. Tribe Management has yet to resolve this issue satisfactorily.I seek the assistance of the BBB to address this complaint and ensure that Tribe Management handles such matters more professionally and fairly in the future.

  Business Response

  Date: 19/06/2024

  Hello *****, 
  We have reviewed this complaint with the Regional Director and Community Manager and would like to advise that the demand letter fee will be reversed from your Strata account. While the outstanding charge was over 12 months old, you had requested further information. Our Accounts Receivable team did respond promptly to your initial e-mail (in lieu of the Community Manager), however we acknowledge there was an additional request made to reverse the move fee, to which a response was delayed. We thank you for your patience while this matter was investigated further and encourage you to reach out to your Community Manager or Regional Director with any further questions or concerns.
  Thank you
  -Tribe Management team
  
  

  Customer Answer

  Date: 20/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:28/05/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tribe Management, through their Property Manager, Felicia *******, and through their lawyer, **** ********, have unreasonably demanded that I "immediately" contact my surgical team to "reschedule" a surgery that has already previously been scheduled, as well as want me to be recovered by June 30th. I cannot control Operating Room scheduling, nor my recovery period. Once my surgery is complete, they will be made aware. Until then, I want no further communication from them on this issue.

  Customer Answer

  Date: 28/05/2024

  I am a Tenant who rents from Tribe. I do not know why they are requesting that I "immediately" reschedule my surgery, as they are aware it has already been scheduled. I cannot simply move up or change a surgery date because they demand I do so, as they should be taking it up with the ********** ****** ********* if they have an issue with the length of time it takes someone to get surgery.

  Business Response

  Date: 29/05/2024

  Hello,

  This matter stems from an ongoing dispute that has been actively addressed over the past six months. We believe the comments in the complaint do not accurately reflect the efforts and actions taken by our team to resolve the situation.
  

  To the complainant, please be assured that we are continuing to address this matter through the appropriate channels. We understand the importance of your concerns and are committed to a resolution.
  

  We kindly request that this complaint be closed as it is already being handled.
  

  Thank you for your understanding.
  

  Best regards,
  The Tribe Team

  Customer Answer

  Date: 29/05/2024

  Better Business Bureau & Tribe:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ******** along with their confirmation that they remain committed to resolving this issue for me.

  As my physician provided me with a letter that I sent to Tribe today, May 29 (attached), and given Tribe's response to BBB, I now trust that Tribe will continue to follow my physician's directives, and appreciate that they are assisting in reducing the noise level for me by moving the tenant in *** to another unit while I await, undergo, and recover from surgery.

  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:17/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the homeowner of ********* ***** managed by Tribe Management Inc. On Jan 11, 2024, my water pipes on garage level bursted in the mor****. I called all contacts community company provided including the emergency line trying to ask for help at 9am. I didn't get anyone on the line. ** ******** who is the Community Manager called me for details and asked me to send the pics of leaking. I sent the pics and she didn't give me any follow up. I tried to follow up with emails and called her several times, she finally answered that she will send me a worker ASAP. This is an emergency issue so I called her several time for updates, no one answered. Finally at arond 2 pm, a worker came to investiagte. I found that a roofer was sent to me. This roofer did inspection saying this is not a roofing problem, I need a plumber. Me and my partner kept calling and sending emails with the Community Manager asking if I should find a plumber myself and the cost. NO ONE replied to me. They disppeared. I eventually find a plumber myself. From Jan 11 to Jan 16(today), I didnt get phone call back from Community Manager nor email regrading my water leaking except an email saying I need to pay for the cost of the roofer. I didnt ask for the roofer, I wanted a plumber. They didnt tell me they send me a roofer, now I have to pay for it? This is extremely unperfessional. They ignored my calls and emails for my question in such a emergency situcation. What else can I expect them to do? I paid for them incompetent. This is intolerable.
  

  Business Response

  Date: 19/01/2024

  Hello ****, 
  
  Thank you for contacting us regarding your experience. Water ingress to your home can be very distressing and we can understand your concern. This matter is being reviewed with the Community Manager to ascertain a complete picture of the situation. Michele **********, Director, Management Services (Strata) will be in direct contact with you shortly to continue this discussion and advise next steps. 
  Thank you, 
  -Tribe team
  
  

• Initial Complaint

  Date:28/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an owner at strata property *******, strata manager Tribe Management Inc. I have requested the financial information for ******* and Tribe Management Inc. is not making available at my request.

  Business Response

  Date: 03/10/2023

  Hello, 
  We understand the client is seeking financial information pertaining to their Strata Corporation. To assist with this request, the client must provide a list of specific documents. Once this has been received, our office will be able to provide any documents required as per the ****** ******** ***. Any documents requested that are not covered by the ***, will require approval from the Strata Council prior to being shared.
   
  The client did make a request to our office to view certain documents and was advised they may attend our office to do so. The client declined. 
   
  While some documents can be sent electronically or printed (subject to a fee), there are documents that can only be viewed at our office. 
   
  It is important to note that widespread, generic requests like "all financial information for ******* cannot be accommodated.

  Thank you, 

  -Tribe team

  
  

  Customer Answer

  Date: 03/10/2023

  
  Complaint: ********
  
  I am rejecting this response because: on Sept. 22, 2023, Tribe Management told me that all the financial documentation was available under the building portal on Tribe Home and all owners had access to them which is not true, there is no financial information on the portal.  Other documents that are not on Tribe home where owners are privy to inspect under the Act and Regulations are to be reviewed under supervision with a cost associated.  I am unaware of any contracts, financial documents, depreciation reports, engineer reports, where an owner would need supervised to view them. I responded to the email with a list of documents that I wanted sent to me digitally.  Sept. 25, 2023 - Tribe Management replied and told me they were compiling the list of documents I had requested and would have them ready in 2 business days.  However, I would need to make an appointment to inspect the documents and charges will apply.  I replied to Tribe the same day and again declined the offer to review under supervision, as they promote on their website, that they are a fully digital company and promote visibility, in addition to this, it is my right as an owner to have copies of the documents,not view them under supervision.  Tibe Management did not respond to my email.  I contacted the ** ********** helpline, where they suggested that I need to speak with Strata council and ask if they have access to the financial documents, as council should provide me with the documentation.  I emailed a council member, and his response was he only had access to the same information that I do.  I found that to be very concerning information,as not only is Tribe Management ********* in sharing the information with me as an owner, but they are also ********* in sharing financial information with Strata council.  September 27 I emailed Tribe Management and requested all of the records set out in ******** * ******* ** *** **, given that Strata council has no information and Tribe Management is suggesting another fee increase, I would like to see all financial information possible. My strata fees have doubled since I have moved in and my complex has zero amenities, not even a common room. Tribe Management then directed me to a 3rd party website to obtain electronic copies of the strata documents. September 28 When I went to the website to order the electronic copies, I could not order them without purchasing a land title search, and I contacted the help desk, where I was told this is a stipulation of Tribe Management only. Tribe Management told me that some documents require a land title search in order to obtain them.  This is not true for financial documents, contracts, etc. Tribe Management has given me several different answers and has proved to be very difficult when asked to provide information that I pay them to manage.  In addition to their claim above,that my request needs to be approved by Strata council I also reject that,that is 100% ***** information.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 11/10/2023

  Hello, 
  We would like to acknowledge that there were multiple instructions provided to this client previously not all of which were correct. This has resulted in delays and confusion regarding what is required to address this matter for which we apologize. We have reviewed this with the Community team and believe part of the issue can be attributed to a prolonged back and forth.
  
  To avoid any further confusion, we respectfully request that the Complainant submits a detailed list of the documents they are requesting from the Strata Corporation c/o Tribe. The applicable time period for each item must also be included in the request. As an example, a request for all Insurance would be too general and should include the type of document and the years the requestor is looking for. An example which includes all necessary information could be all insurance certificates for the 2022 and 2023 fiscal years.
  
  Having one clear request detailing the items will ensure that both Tribe and the Strata Council can respond accurately and efficiently.
  Thank you,
  -Tribe Team

• Initial Complaint

  Date:16/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tribe took over the strata management from ******* ****** beginning of 2022. While transitioning, they did not communicate with ******* ****** well enough to receive funds that I have been transferring to the former company. I had tenant at the time and was not informed promptly of the transition. Still, I have been paying to ******* ****** for several years and continued to do it that way until I found out. I tried to get hold of ******* ****** to have the funds sent over, but they said they don't have any information on my account. **********************, being the current management did not show any effort in making a direct communication with them. They were only interested in levying fines when I have been sending fees over. I had someone from Tribe reach out to me to hold off any payment until they find out more about it. Weeks go by without hearing from Tribe at all, and the next email is fines and fees again. It looks like the Tribe has trouble communicating with their teams to begin with because I am getting different orders from different personnels. They charged the Lien fee and late fee at the time I was still paying ******* ******. After more complaint emails, they finally got the fee from ******* ******, I was very surprised that it was actually something that can be done. I thought it was impossible? If it was possible to get the funds transferred, I wonder what took them so long. They got it on April 14, 2023. I do not agree to having the Lien fee $630 (Nov 10, 2022) imposed and the late fee $200 (March 1, 2022), even after knowing where the money was sent, they have no intention of removing them. They should not be entitled to those fees.I made sure I clear off any balance before making this complaint today. I would not trust them to have a direct deposit setup, who knows when things will turn up upside down and I get fined with miscommunications?

  Business Response

  Date: 31/05/2023

  Hello, 

  As background, please be advised that Tribe took over management of the building on November 1st, 2021, from ******* ******. Using the contact information provided by the previous management, our office sent out welcome packages to all Owners first on October 22nd, 2021, and again on November 18th, 2021. A poster was also placed at the building advising of the change.  
  
  On behalf of the Strata Council, our office sent monthly notices to the Owner regarding the outstanding balance on their unit account. On December 2nd, 2021, and again on January 25th, 2022, the Owner made partial payments towards their arrears online to the Strata Corporation via Tribe Property Management. This payment was a clear indication that the Owner was aware of the change in management as well as the arrears on their account. On March 17th, 2022, the Strata Council noted a balance remained outstanding on the Owners account and instructed our office to levy interest and a fine of $200 against the Owners account as per the ******************************************** Bylaws. A notice was sent to the Owner advising of the outstanding balance and instructions on remittance.  
  
  Monthly notices continued to be sent to the Owner on behalf of the Strata Corporation. In August, the Strata Council advised our office to issue a 21 Day Demand letter for the unpaid balance. The letter was sent to the Owner on August 31st, 2022, with a detailed account of the amount due. The letter also advised that if full payment was not received, the Strata Corporation would file a Certificate of Lien (in Form G) and will charge an additional  
  administration fee of $600.00 plus GST the Strata Lot pursuant to S. 116 of the Strata Property Act. On September 8th, 2022, a partial payment of the arrears was received. On November 10th, 2022, the lien fee was charged to the Owners account as per the instructions of the Strata Council. 
  The Owner contacted our office in November to advise that they had sent payments to ******* ****** (the previous management,) and asked if we had received those payments. Our accounting team provided a statement showing the last payment received was the September one. They Owner advised that they had then contacted ******* ****** about the payments and ******* ****** advised (incorrectly) that they had forwarded all payments in relation to the Strata to Tribe.  
  The Owner was advised that everything received from ******* ****** in November 2021 had been processed and we had not received anything further. To assist the Owner in their dealings with the previous management we also reached out to the company while encouraging the Owner to continuing doing the same. We contacted ******* ****** on numerous occasions during the period of November 2022 to April ***************************************************************************************** provide the funds by cheque to the Strata Corporation care of our office. On April 12th, 2023, the previous management advised that they had received some funds and issued a cheque to the Strata Corporation. Our office promptly had it processed and posted the partial payment of arrears to the Owners account. 
  
  The Owner requested that the late payment fine, interest and lien fee be reversed from their account. As these charges are levied by and are due to the Strata Corporation, Tribe must seek approval for reversal from the Strata Council.  As such, Tribe provided the Owners request for reversal to the Strata Council. The Strata Council denied the request for reversal and our office advised the Owner accordingly. 

  Thank you

• Initial Complaint

  Date:25/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On behalf of the Strata Council for ******* (the *******), I am writing to file a formal complaint against Tribe Management (Tribe) for their inadequate strata management services between August 2022 and February 2023. Tribe Management failed to fulfill obligations to the ******* as laid out in our Agency Agreement (attached), despite receiving and depositing our Strata Management fees, causing numerous and ongoing issues.The key issues we experienced during this period include: Our assigned property manager failed to respond to all communications from Council causing delays and disruptions to basic functions, requiring escalation to Regional Director for basic support. Major projects requiring immediate attention: intercom system replacement and significant plumbing repairs, were never initiated despite Council following up with Tribe several times. Financial reporting was significantly delayed and contained many errors and omissions. Despite requests for action, Tribe failed to levy fines, obtain quotes for services, and action basic operational requests such as obtaining new fobs, collecting move-in/out fees. These omissions caused financial damages, frustration and inconvenience to Strata council members and owners. Tribe failed to pay multiple bills, damaging our credibility with vendors, causing service interruptions and fees to reinstate disconnected services. (i.e. ***** phone lines were disconnected due to non-payment resulting in penalties)As stated above, Tribe Management's negligence and lack of accountability have caused serious financial and reputational damage to our building. We are requesting a full refund of our strata management fees for the period of August 2022 to February 2023, as Tribe Management did not fulfill their contractual obligations to our building and failed to act in our best interests as their client.We hope that the BBB will investigate this matter thoroughly and hold Tribe Management accountable for their actions.

  Business Response

  Date: 03/05/2023

  Dear *******,

  
  We acknowledge your complaint and recognize there were several factors that impacted our ability to execute our standard of service delivery. We purchased your building contract as part of a portfolio, and with this, your original property manager. Once Tribe reassigned a new manager to your community, it became apparent that there were considerable issues under the previous company that we worked together to resolve with full support from our Regional Director team.
  
  Unfortunately, there were delays in financial reporting as we onboarded the portfolio, but we disagree there were errors and omissions on our part. Again your building came to us with incorrect fees schedules that had to be resolved. While under management by Tribe, the enterphone system did fail. Council received quotes and we put out an *** notice for a special levy which was approved at the *** early this year. We also prepared the documents for owner approval of a levy for infrastructure work that was needed to address backlogs in the building piping system. Unfortunately action on special projects cannot be taken without funds being approved by owners. Hopefully the execution of these now approved projects can be performed by your new management company.

  Despite the difficult issues uncovered when the strata was brought on, the Tribe team worked diligently with the Council to provide solutions. Significant progress was made addressing the inherited issues and we provided full services to the building until end of the contract. Therefore, we are not able to ***** any refunds for the services provided.

  Thank you,

  Tribe
  

  Customer Answer

  Date: 08/05/2023

  
  Complaint: ********
  
  Our Strata Council rejects this response because some details are not completely accurate. Our property was taken over by Tribe as of August 1, 2022. We held our final Council meeting with our ******** Property Manager, *********************, on August 23, 2022.While *** retired at the end of September 2022, there were several weeks of transition time for our assigned Tribe Community Manager, *****************, to ensure proper management of our building.
  
  **** held a single Council meeting on October 11,2022. No minutes of our October meeting were ever provided. **** responded to several emails promising follow *** (quote requests, vendor contacts) with no action. As of October 27, 2022, **** stopped responding to all communication with Council.
  
  We escalated communication to the Director and, finally, Regional Director,*************************. On December 12, we were told that ***************** was no longer assigned to our building and that a new Community Manager, *********************, would take over on December 19.
  
  Throughout this time, our contractual obligations to our service providers were not met by Tribe, leading to several unpaid bills and the disconnection of our telecom and elevator phone lines, resulting in reconnection fees to reinstate the service.Tribe also failed to collect revenue from our roof antennas resulting in tens of thousands in missing funds in the Strata. As of May 2023, we are still learning of unpaid bills from the time that Tribe was managing our affairs. While the existing financials in place may not have met the standard of what Tribes accounting team was used to, the items listed above have no impact on budget,or financials they are a simple neglect of basic contractual duties.
  
  Furthermore,the quotes obtained for the intercom replacement were sourced prior to Tribes takeover of our building, and the subsequent failure of the intercom was due to unpaid bills.
  
  Lastly,the levy prepared by Tribe for the flushing of the pipes was worded incorrectly stating repairs which makes the funds collected through this levy unusable for its intended purpose. Again, Council will need to do corrective measures and hold an SGM to ensure that the funds can be redirected to the intended purpose. This has caused great financial strain for our building.
  
  At no point did anyone from Tribe visit our building for a site inspection, Council members were required to source quotes and coordinate with trades on their own and pay out of their own funds for these basic services (door repair, plumbing repairs). As you can see, there was a clear negligence of services and Tribe did not work diligently to provide the services listed in the outlined contract. While some work was done leading up to the **** as stated in your email, many of the issues addressed were due to inaction on Tribes behalf therefore we cannot count one month of work as the intended level of service for the months from the transition and leading up to the *** as adequate.
  
  The ******* is therefore requesting a refund of the strata Management fees for the period of October 2022 to January 2023 (4 months). As the services provided by Tribe were not adequate, we hope that we can agree on this resolution, and not require further escalation of this issue.

  Sincerely,
  
  ********************

  Business Response

  Date: 18/05/2023

  On August 1st, 2022, Tribe acquired ******** Property Manager including the management of The ******* strata corporation. ********************* was managing this strata cooperation at the time of acquisition and joined Tribe to continue managing the *******. *** remained at Tribe until October 18th at which time ***************** took over. When **** went on medical leave, our office advised ******* and ************************* worked with the ******* to provide coverage until ***** return. When it was learned that **** would be on an extended leave, the ******* was assigned a new manager, *********************. ******* & **** worked together with the ******* and both attended an informal  December introduction meeting, the *************** meeting,  and February ***.
  During the property transition, our service and accounting teams worked diligently to record and update client accounts such as utilities,service agreements, etc. Our office also drew on knowledge of each buildings operation from the managers that came over to ensure minimal disruption. If an account was missing,*******s would report the same when reviewing the financials which are released monthly. In the case of the *******, when the ******* reported a missing ***** account, our office promptly began investigation to update the account and ensure payment. Our office also worked on collection of the lease payments for the roof top antennas which was somewhat hampered by outdated contract information. We are unable to comment on the allegation of further unpaid bills without specific details.
  Regarding the *** notice which included the levy, it was prepared and presented to the ******** ******* approved the notice on February 3rd, 2023, following which it was sent to Owners. Rationale for the levy was based on the following ;  the vent stack flushing was presented as a repair to the piping, as this regular R&M work had been neglected to be performed in the prior years, leading to many backed up common pipes, unit sinks, toilets etc, leading to the flushing being an urgent repair to this area of the building and requiring a levy for the work to be performed.
  Please be advised that Tribe does not direct ******* members to obtain quotes or pay for services out of pocket. Each ******* is unique, and some opt to be more involved in certain areas. If a ******* Member chooses to pay for something directly to a vendor, there is a simple process in place to reimburse them for the cost.
  It is surprising that the ******* is requesting a refund of management fees when so far after the fact and during the period in question while our office actively managed the Corporation. While Tribe managed the building, we addressed all concerns as they were raised by the Board.  In addition to addressing one-off issues, we also managed day-to day operations such as collection of contributions, owner inquiries,document management etc. Considering all matters included herein, we are unable to provide a refund for the services provided. 

  Customer Answer

  Date: 02/06/2023

  
  Complaint: ********
  
  I am rejecting this response because it is clear that Tribe has no intention of taking any accountability for the mis-management of our building and its finances. While we had hoped to recoup some of the financial losses caused by Tribe's neglect of its responsibilities, the fact that they are trying to deflect any blame on the prior property management company and/or Council shows a clear disregard for its clients.

  The fact is that Tribe purchased ******** and took over its clients, including our building. During our time under ********** management, bills were always paid promptly, financials were complete and prepared in a timely manner, and there was ongoing and consistent communication between Council and the Property Manager. We would expect a company of Tribe's size to have strong and reliable plans in place to ensure a smooth transition for acquired buildings, including a hand-off of financials, vendor and supplier contacts, and operating procedures. As outlined in previous correspondence:

  - Tribe failed to pay our ***** bills, resulting in a termination of service to our intercom and elevator phone lines

  - financial statements were delayed by months, and were incomplete - Council did not have sufficient data to confirm whether or not bills were being paid

  - due to the inconsistent service levels and the fact that Tribe was not meeting its contractual obligations, Council decided to terminate our relationship with Tribe and engage a new property management company. It was only *after* our new property manager took over that we learned of unpaid invoices - not only *****, but ****** ********** ********* *** ********* ********* - not to mention thousands of dollars in outstanding receivables from *************** Tribe is asking why we didn't raise these issues sooner - but without timely financials or invoices to review, Council had no visibilty into this

  In short, we were thoroughly disappointed with Tribe's servce levels - this is why we ended our relationship with them. Their lack of willingness to take accountability, or even acknowledge some responsibility in the severe challenge our building faced under their management, should serve as a warning to other potential clients.

  
  Sincerely,
  
  ******************** (on behalf of ******* The *******)

  Business Response

  Date: 15/06/2023

  ******************** has robust policies and procedures for the takeover of management duties. Prior to takeover, several documents were requested from the current management company including a complete list of all the Corporations vendors and contracts. This list is relied on to notify vendors of the change in management and how to submit invoices. Notifications were sent to all vendors on the provided list for The ******* including *********. If a vendor was not on the list and we were later made aware they served the building, as was the case with ***** and *************** our team worked to connect with them as soon as possible. We are unable to speculate on why some of the Corporations vendors were not on the list or if those vendors sent invoices to the old management why they were not forwarded to our office.
  Further requested, as part of any transition is the Corporations financial information including items such as previous months of financials and bank requisitions. Upon review of the boxes from previous management it was noted that there were months missing. We promptly requested this information from the other company as the information was needed to provide complete financial reporting for the Corporation. The previous management was delayed in releasing the required information however it was eventually received after our teams continued diligent follow-up. While we waited for the missing information, the monthly financials we provided to Council would have been incomplete.
  Each party in a transition plays an important role and we worked with the information made available while addressing the gaps we were aware of.  Providing a smooth transition of management for our clients is important to us, whether partnering with Tribe or parting ways. We hope that is evidenced in the handover of your Corporations information to your new firm.
  Thank you

• Initial Complaint

  Date:20/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested strata form b for a refinance of my mtg. I was advised of these charges only after having to follow up for a response:
  Sectioned Building
  Form B ($35) x 2 (each section) = $70.00
  All other strata documents - $0.25/page
  Priority Fee:
  This is to order on a regular service (7 days). Rush fee will apply if the order is requested earlier than 7 days.
  Delivery Charge:
  ********** *dds a $30.00 delivery charge per order.
  
  My bill ended up being $19.43 title search which was not disclosed plus another $143.85 for the strata form Bs and the $30 delivery fee. This is not the amount quoted on the **** website when the order was requested and also not the amount quoted in the email. There was no indication the “other documents” were a requirement per the strata act. I was advised I should have requested they be excluded if I didn’t want to pay, however you cannot preview your order, you cannot get tribe to email you back in a timely manner and this was not an option provided in the original email disclosure.
  
  I have requested a refund of $35.50 for the “other documents” (AGM minutes, insurance etc) that i did not require and they are refusing based on the strata act requirement however I am insisting I receive this as they lacked transparency in their original quote.
  
  My original email request was sent January 31st. I did not hear back from the conveyancer until Feb 10 with the outlines charges. I have sent 9 emails back and forth. Multiple responses indicating I was “not forgotten”, “not being ignored” and that I would have a response by a certain date with no response given requiring me to follow up again. My last response was now also asking for the title search fee to be reimbursed. This is very unreasonable.

  Business Response

  Date: 21/04/2023

  Hello,  
  We have reviewed this matter with our team. The complaint includes false information that we would like to address and clarify.  
  ********** (****) is the third-party platform used by Tribe to manage document orders. The system is commonly used by strata corporations and management companies. When placing an order, the system does clearly state the cost for the required additional pages is $0.25/page. It also states the ********** delivery fee and the cost per form in the case of a strata with sections. We have included a screenshot. It also states that the estimate at the time of order does not include the page cost. This is because each property has different documents and thus a different number of pages. The number of pages is calculated by the system when the form and required documents are uploaded for delivery to the client. As per the Strata Property Act Section 59(4), we are required to include copies of the rules of the strata corporation, the current budget of the strata corporation, and the most recent depreciation report. A reminder note of this requirement is included in **********.  
  Regarding the purchase of a land title certificate, we do require clients to provide this when placing an order to ensure they are the Owner or authorized by the Owner. An Owner can upload this document from their device and is not required to purchase it from **********. We do not sell land title certificates, however ********** does and provides the option and cost to do so in the order process. We do not have access to see where an Owner uploaded the certificate from whether it was their computer or a purchase from **********. We have included screenshots from their platform. We have provided this client contact information for ********** should they wish to dispute a charge for a certificate that they say they did not make.

  Based on the information which we have detailed here, we have declined to refund the cost of the Form Bs and required documents.    

  Customer Answer

  Date: 23/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  There is no “false information” and I never made a claim that I did not request to order a title search, nor was I provided contact information for ******* *** to dispute the charge   Now you are ***** and making up stories.  You are expecting owners to instinctively know the rules and also dig into a website that a person who is not a conveyancer does not use except in this one special circumstance.  It is the managements job to provide clear instruction with accurate pricing quotes which was not done.  My issue is not with the strata act requirements, it is with the lack of instruction, transparency and accountability on tribes part.  You have failed me as an owner and all other owners by providing only minimal instruction, minimal information and an inaccurate quotation on pricing for the overall cost of ordering a form b.  You are also now ***** and stating untrue facts.  It is also impossible to get a response back in a reasonable amount of time except for when tribe is taking money from an owner and then you are quick  I reject this response as it is inaccurate and just another example of lack of responsibility on tribes part.

  
  Sincerely,
  
  
  
  ******* ********