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Business Profile

Property Management

Tribe Management Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tribe Management Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tribe Management Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:14/12/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had the worst experience working with Michella G***** at Tribe Management. I emailed Michella for a letter of approval for an ******.
      I mentioned many times in my emails this approval is very time sensitive and I need the approval letter to apply for the STR license from the City. As I single mom struggling paying for the increase in mortgage, short term rental is the only way I can think of to subsidize my financial burden. After three months waiting and did what she requested me to do (provided answers to all the questions, signed the strata rules and guest guide, and paid outstanding balance on my account), she still refused to issue the approval letters.

      After several months back and forth communications, I received an email from Henry W*** on Dec 7 saying my application has been approved on Nov 29 and the admin team is processing it. I emailed back immediately to ask how long it will take to process. No response.
      I emailed on Thursday, Friday and Monday. No response.
      Called Tribe and no one answered the call. Left voice message. Not received any call back.
      Called the customer service, the lady said there is no admin team in the company as of today.
      Is too busy to respond their customers or keep lying? I pay my strata fee without getting any services. Instead, they are wasting my time by delaying issuing the STR letter.

      I request Tribe Management to do their job and to issue the STR approval letter to me via email by Dec 15, 2022.
      I also request Tribe Management to apologize to me for their negligence.
      I reserve the right to sue Tribe for my rental income loss due to the delay on issuing the approval letter.

      Business Response

      Date: 15/12/2022

      Hi *******,

      We hope you are well.

      We are sorry to hear about your frustration regarding
      the longer than expected wait time regarding your short-term rental
      application.

      We have contacted your Community Manager,
      Michella and have been made aware that your application was approved on
      Tuesday, December 13th which you should have received via email. Finally, we
      want to reiterate the fact that it is not the decision of your Community
      Manager, Michella to approve the letters, it is your Strata Council that
      decides to issue the letter approvals. We have passed on your concerns
      on the time lines for approval to the Strata council

      Thank you,
      Tribe Team

    • Initial Complaint

      Date:02/08/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** **** *******
      Sent: Monday, July 25, 2022 11:57 AM *** *********************** Subject: Dispute


      Hello,
      I have been trying to dispute this charge through 4 different community managers since October 2021. The main regulator for the building was turned off for repair? Just prior to the pound/rattling pipes in my shower wall that I feared they would break. At the time of the service one of the plumbers did leave and return saying that something had been turned off but did not connect with the replacing of the valve in my shower as the problem continued after. From Subject Received Size Categories ****** *** *** ***** *** ******* ********** ** ** ******** ***** even says that the PRV repair was complete and that the problem went away.
      I do not feel that I should have to pay for something caused by an operation by you. This all happened within the month after my partner died and is why I was asking the community managers to assist.
      Could you please look into this and hopefully come to a good resolution.
      **** ******* ******* ******* ****** ********** ** ******* ************* **** ******* ******** ********** ******** ** ****** ***** ***** ******** ********* *** ******** ******* ********* ** *** *** ******* ***** ******** ************* ***** ******** * * ***** ******** 


      I have tried to email the contact that the Management company for my Strata twice.Delivery has failed to these recipients or groups:
      *********************** ************************* The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.

      I have tried to call to accounting but i get put through to a line that does not have voice mail.
      The work (to me) was done and did not have to be done and i now owe $741.99.
      I

      Customer Answer

      Date: 11/08/2022

      The banging in the wall in the shower made fear of breakage scary. I ordered the service through the Strata as my thought was using the plumbing service that the Strata used would bring someone who knew the building. Toss up to who pays and the Strata says i have to. Prior to my problem i find out later that the plumbers had turned off a pressure valve and when Latham's serviced my suite, replacing the valve in my suite did not solve my problem which only stopped when the Pressure Release valve was re-enabled. The Strata manager at that time emailed me asking if that solved the problem and also during the repair (3 different plumbers) 1 left my suite to check something and returned stating that something had been turned off. I am not a plumber.

      ****** ** ******* ******** ***** *** *** **** ** *** ******* * ***** **** **** ** *** ****** ********* **** *** **** *********

      Business Response

      Date: 07/09/2022

      Hi ****,  


      Thank you for reaching out. We have contacted your current Community Manager about this unique situation. Your Community Manager will be meeting with our Director, Management Services BC this week to review your case and will provide you an update shortly. Thank you for reaching out and we will be in touch soon. 


      Best, 
      Tribe Management team 

       

      Customer Answer

      Date: 08/09/2022

       

      Complaint: ********



      I am rejecting this response because: Originally Tribe called Latham's to repair my shower. It its now called ********* but the plumbers were ******** at that time. ********* generated an invoice for services that were not required as they had turned off one of the regulators and when they turned it back on after the service to me the problem went away. The Strata received the invoice and forwarded it to me to pay.

      My complaint is with ******** now ********* for generating an invoice for services that were not required and did not work anyway.



      Sincerely,



      **** *******

      Business Response

      Date: 16/09/2022

      Hi ****,

      We understand that the original plumbing was serviced by ******** Plumbing which is now *********, and they generated the invoice for the services you believe were not required. During that time, the invoice was received by your Strata and forwarded to you for payment.

      While this is not a service that Tribe, or your Community Manager, performed, Nima is contacting ********* to get more details.

      As it is the end of the week, we expect to receive more information about this invoice next week. Please be patient while we connect with the plumbing company about your invoice.

      Best,
      Tribe Team

      Customer Answer

      Date: 19/09/2022

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *******

    Tribe Management Inc. is NOT a BBB Accredited Business.

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