Sporting Goods Retail
Mountain Equipment CompanyInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
As of May 1st, 2024 BBB files indicate that this business has a pattern of complaints concerning the following issues:
Refund / Exchange Issues
- Consumers complained that the business did not respond to refund requests in a timely manner
- Consumers complained that the business took time to process refund requests
Delivery Issues
- Consumer(s) complained that their order was only partially delivered
Guarantee or Warranty Issues
- Consumer(s) complained that their warranty claim was denied
Product Issues
- Consumer(s) complained that a product did not last long
Customer Service Issues
-Consumer(s) complained that they had an encounter with a rude employee
Billing or Collection Issues
- Consumer(s) complained that they were charged twice for the same transaction
Advertising Issues
- Consumer(s) complained they did not receive a discount as advertised
We offered Mountain Equipment Company the opportunity to address the above identified patterns. We did not receive their response.
Important Information
Additional Info
In October 2020, Mountain Equipment Co-op became Mountain Equipment Company; as such, the business is no longer a cooperative.
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