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Business Profile

Industrial Property Management

Orca Realty Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Property Management.

Complaints

This profile includes complaints for Orca Realty Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Orca Realty Inc. has 2 locations, listed below.

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    • Orca Realty Inc.

      209 2438 Marine Dr West Vancouver, BC V7V 1L2

    • Orca Realty Inc.

      2309 W 41st Ave Vancouver, BC V6M 2A3

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:16/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a Tenant in a apartment managed by Orca Realty. On January 14th 2023 I called the emergency line for Orca Realty as my dishwasher began leaking into the apartment below mine. This is a real issue that needs to be addressed immediately. The woman who answered my call took my name and number and without telling me any contact information to follow up with or what any next steps would be hung up the phone. I called back to find out her name and the number I can follow up with and she would not give me either. This company has a history of terrible service that I have made complaints about before. As this is an EMERGENCY I need help right now and they are NOT providing g the service they need to. I want the employee I spoke to disciplined and I want Orca Realty to fix this problem IMMEDIATELY as it is an EMERGENCY and can cause more damage than is necessary due to their NEGLIGENCE. **** ******* ** * ******** **** *** ****** **** ****** ** **** *****

      Business Response

      Date: 18/01/2023

      Tell us why here.

      Good morning,

      We have used ***** ********* ******* for over 5 years now and this is the first complaint we have had. I contacted

      the company the day of the incident myself to see what happened. I also phone 3 different times throughout the day

      on our emergency extension and the phone was answered within 60 seconds by their agent all 3 times. I have contacted the 

      owner of ***** ********* ******* **** and asked him for a full report of the incident and what happened so I can follow up.

      ****** ******* ** ************* *************

      Once I receive this report I will submit as well. I contacted also the Manager of the answering service Cristian for a full report on

      what happened as well *********************,

      The emergency was taken care of immediately when the tenant contacted the Property Manager that day Afrouz A****. We were

      very upset that this happened but the Answering Service assures us their Agent never hung up on anyone that day but I am still waiting for the report.

      We receive message throughout the night and on Saturday and Sundays continuously from ***** ********* ******* and as I mentioned no one has ever

      complained they were unable to connect but I will continue to follow up with both **** and Cristian for the report on the incident from their perspective.

      Rest assured, this is a very important incident for Orca Realty as we take great pride in providing the best service to our 550+ tenants every single day.

      Thank you,

      Holly S****

      Orca Realty

      ************ ********* *

      *******************

    Orca Realty Inc. is NOT a BBB Accredited Business.

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