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Business Profile

Pottery

Crock A Doodle Kenaston

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pottery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:29/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is with the owner of Crock A Doodle Kenaston in Winnipeg. This business is a painting studio, where you purchase pottery, paint, then the company prepares and fires your work in a kiln.

    I worked on a piece in studio on Saturday, July 20th for a couple of hours. A few days later I picked up the piece and saw the studio mishandled the pottery piece I paid for, over-coated it in glaze which was not dripped clean, which discoloured the item, due to negligence. I was disappointed and called the location to request a refund. I was told by an employee to bring the item back in person for a refund.

    In person an employee acknowledged the issue and called the owner, Vanessa *** to approve a refund. I was frustrated to be told that the owner was not willing to refund me and instead offered coupons. I once again requested a refund. The owner told me many excuses as to why she didn’t need or want to refund me: the employees didn’t make a mistake coating it before firing (which in person the employee said is what had happened), that I must have over painted the piece many times ** * ***** *****, that she was a small business owner and could not afford the refund, that it was not her problem to reimburse me, and that it was my problem and solely mine. I could go on, but it was inappropriately handled.

    Eventually the owner offered a 50% reimbursement which I accepted reluctantly as I have no use for this pottery piece in my home and I felt ill treated by the owner.

    After the phone call ended, the employee apologized to me and offered to reimburse me the remaining 50% herself personally. * *** *** **** *********** ********* **** ****** 

    Business Response

    Date: 23/08/2024

    Problem already resolved with customer. 

     

    Vanessa ** 


    *** **** **
    ***** * ****** * ********
    **** ******** ****
    ************

Crock A Doodle Kenaston is NOT a BBB Accredited Business.

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