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Business Profile

Optician

Corner Brook Optical Ltd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to her store to get some eye glasses. I ordered 2 pairs as it was supposed to be a two for one.
    One pair for reading and one pair for distance. I couldn’t afford to have the bifocals put in because I’m a single mom with a kid going to university in the fall. My insurance covered $210 and I payed 147 out of my own pocket. After about 3 weeks she told me she could only get one pair of them. She told me to come pick out another pair. I didn’t like any of the others and the two pairs I ordered were the same frames. It was the only ones I saw that I liked for the price I could afford. I told her a refund would be better for me because I needed the two pairs. She was rude and told me I would lose a 70 fee. I wasn’t aware that this could happen. She did not tell me this at all. My sister was with me. She went on to tell me that was not her fault but I replied that it most certainly wasn’t my fault. I paid for something I didn’t get and she took my money. Today I got a cheque minus 57 dollars. She didn’t even refund back to my insurance. She sent their portion to me as well which is kind of like fraud. I can’t have money from blue cross and not have eyewear. I contacted blue cross and I’m sending the cheque back to them and blue cross will contact her. I don’t feel that I should lose money for a mistake they clearly made.

Corner Brook Optical Ltd is NOT a BBB Accredited Business.

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