Complaints

This profile includes complaints for Toyota Plaza's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Toyota Plaza

  73 Kenmount Road St. John's, NL A1B 3P8

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  Toyota Plaza

  P.O. Box 8396 Stn A St. John's, NL A1B 3N7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ****** the ******* ******* was extremely rude to me over the phone. Talking over me, cutting me off, disrespectful. He told me on Aug 24 that he would order a part for me vehicle that he technicians scratched during a service appt. He said it may take a week I said that’s fine. Over 6 weeks went by and I didn’t hear anything, I called and asked if the part had been ordered and was told there no was info on my file because **** was taking care of this personally and someone would call me back to book an appt. Appt booked for Oct 16. I dropped my vehicle off, was called a couple of hours later to be advised that the wrong part had been ordered. I requested a call from **** and I asked when the part had been ordered and he said “that day” I said aug 24? He said yeah or a day or two or 3 after. I requested a print off of some sort confirming the order date and he said he had nothing and basically what do I want? They will re order the part. I told him he was disrespectful and he did not change his tone. I advised I would contact Toyota Canada and he said ok. I asked if the part will now take another 6 weeks to come in like the last and he said he doesn’t know. He was frustrated with me even though I did nothing wrong. Someone like this shouldn’t be in a ******* ******* position of a company like this where people are spending hard earned money on big purchases to be treated this way.

  Business Response

  Date: 08/11/2023

  We are so sorry that Ms. ****** is dissatisfied with her service experience. Ms. ******** vehicle was at Toyota Plaza for a recall and unfortunately her dash as damaged when the recall was performed. When this was bought to the attention of the dealership we immediately took responsibility for the scratches. Unfortunately since Covid there have been many shortages of parts in all manufacturing and the automotive industry has been effected quite a bit. Especially with new models such as the Corolla cross. The part was placed on backorder. I apologize if you feel as if you were not prioritized or felt as if your business did not matter or that you weren’t treated with respect. An appointment has been arranged with the Ms. ****** to have the situation new parts installed. We look forward to regaining your trust in the future,

   

  If you have any questions please don’t hesitate to call to discuss,

   

  Regards,

   

  ****