Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installation of the heat pump was done in May 2024, our bill shows a charge of $1,000 for " 4 inch magnetic air filter compartment installed with changeable filters" filter size 20x20x4. When we went to change the 4 inch filter, we were unable to locate where the 4 inch filter was located. We were changing the 1 inch filter, because it was the only one visible to us. After several calls to their office, leaving a message each time, Their representative Dave Swinimer came to our home to educate us on where the 4 inch filter was located and how to properly change it. While here, Dave was unable to locate where the filter was located, he took photographs and sent them to Shane McKinnon, the office manager, who discussed the matter with Jordan Quinn, the owner.
  
  We spoke with Mr. McKinnon on Jan 10, 2024 and he stated they sent their proposal on settling the matter to the email I was using at the time. I explained that the email he used, [email protected] was hacked and I was unable to retrieve what he sent to me. I asked him what his proposal was and to please send the email to my correct email of [email protected]. He explained Quinn Electric and Energy would supply us with $1000 worth of 1 inch filters to settle the matter.
  
  We rejected his proposal and requested, once again, a refund of the $1000 plus applicable tax collected and we would purchase our own 1 inch filters.
  
  To date we haven't received the money due us and repeated calls and messages have been left with absolutely no response.
  
  They have admitted to the inadvertent charge on our bill and the matter drags on since November 2024. We were billed $17,537.50 on their invoice and it was paid within their terms, promptly. I would expect the same courtesy

  

  Business Response

  Date: 19/03/2025

  Hey guys, so the 1000$ charge was for the 4 inch filter compartment and the s****** UV air purifier. 4 inch filter is 250$ the s****** is 750$ installed which is described in the invoice for the 1000$. Unfortunately when the sheet metal tech was there , he spoke with J*** B**** (homeowner) and WE agreed the filter could not fit. There was currently a 1 inch filter compartment which J*** had used in the previous years with his old furnace. So the 4 inch filter was not installed, however the ******* UV air purifier was installed which is a part of the 1000$ charge. (for the record we installed a new ducted heat pump system in the house) I will gladly return 500$ plus tax to you for this discrepancy, and for the inconvenience the total with tax for the return will be 575$. Let us know if this will work for you.
  I don't know where you got the intuition that we would supply 1000$ in 1 inch filters but that is enough filters for 20 years and would be equivalent to 10 very large boxes which we would not offer in any situation. We did get a chance to speak on the phone. I made this offer to you already, you said "no no, I'm not worried about the filter being installed. We jammed a 4 inch filter in our compartment and now there is a burning smell, I'm quite concerned." I sent a tech out and when he arrived there was 0 sign of this issue. Instead he was bombarded and by you to install a 4 inch filter compartment, you completely lied to me over the phone to harass our staff. This is very displeasing, we have received 100 phone calls and multiple emails , we've been trying for months and months and months to resolve this issue. This situation is becoming absolutely ridiculous and exhausting. Please note your warranty is universal to any contractor if this does not get resolved we are going to have to walk away from any future service. Our staff are growing quite tired as this has been going on for way too long. 
  

  Take care, I really hope this makes sense so we can just move on.

  J***** *****

  
  

  Customer Answer

  Date: 19/03/2025

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  March 19, 2025
  
  Mr. J***** ******
   Considering WE both would like this matter resolved in a timely manner, we accept your settlement in
  the amount of $575.
  Taking exception to the exaggeration of certain areas of your
  reply and being called a “liar”, it is quite evident your customer
  service skills need honing.
  Upon receipt of your cheque, in the amount of $575.00 this
  matter will be considered closed.
  Thanking you in advance for your prompt attention, we are
  
  C******** and J*** *****

• Initial Complaint

  Date:13/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quinn did electrical work on the mobile home I purchased in June of this year. They returned to look into the leaking heat pump and the baseboard heater in my bedroom. The latter continues to turn on all by itself, running extremely hot. I alerted Quinn to this in several media for weeks now, but have yet to get a response or resolution. This is a serious health and safety risk, not to mention the cost for wasted energy.

  

  Business Response

  Date: 14/11/2023

  The mobile home you purchased was through ****** Mini homes. These are prewired homes built and manufactured by **** homes. Because your home was purchased within a year, this is a warranty repair that needs to be authorized through **** homes. You should be reaching out to ****** to delegate work orders and they will authorize a sub contractor to do your repair.

  Customer Answer

  Date: 20/11/2023

   I am rejecting this response because:

  This is a continuation from the work completed as I bought the home. They returned to complete more, twice. The last time, I was directed by Havil to them and they came. They did not fix it properly. I should not have to return to ****** for this. If I did, I'd be again redirected.

  
  

  

  Business Response

  Date: 28/11/2023

  Hi *****,

  
  

  ****** did e-mail late on Friday (After close).

  I was out of office Monday. I returned today and was in touch with ******. We have a technician going out next Monday to rectify the issue. 

  
  

  Thank You,

  
  

  ***** ********

• Initial Complaint

  Date:24/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Quinn Energy for a quote to purchase a level 2 ev charger and have it installed at my home. In the quote those were the words I used. I got the quote back from them with the same wording on it. "Level 2 EV Charger Installed". When the technician got to my house on Jan. 17, 2023, he began working. When he was done he showed me what he had done and at the time I was confused and concerned that I had misread the quote. What he installed was a 240v plug on the outside of my home. I called the company and told them that was not what I asked for and the owner argued with me that what was installed was a "charger". Then he told me since I "sounded upset" he would "go on ****** and buy me a level 2 charge for $400". That, to me, says he did not install a charger at my home. His tech came back to my home on Saturday, January 21, 2023 with a portable plug in level 2 charger. I told him that is again, not what I wanted. I wanted a charger installed at my home. Not a portable cord. The owner then called my yesterday, January 23, 2023 and told me I was not getting anything else from them and that I didn't know what I was talking about and that he was calling his lawyer and taking me to court. I told him I was not paying for what was at my home and I wanted him to come and remove it. The owner is extremely aggressive and not willing to listen to me at all. His techs we're good to deal with and I had civil conversations with both of them. When the owner spoke to me yesterday, he tried to twist the situation saying I had completely dismissed his tech and had not listen to him at all about the "charger" he was offering. This was not the case. I spoke to the technician and tried to find out if there was something in the terminology I had used that had caused this confusion. The tech said, no and that it was my preference of what charger I wanted. I don't know how to deal with this now. I just want this equipment out of my house and not to talk to this man, ****** again.

  

  Business Response

  Date: 25/01/2023

  Tell us why here..First visit : Journeyman electrician went out to quote the project, explained to the customer that we could install a 50amp weather proof receptacle on the side of the home, for a level 2 EV charging connection. He had the understanding that she would have the level 2 charger for us to install by the power supply we offered. She reviewed the quote and accepted it.
  
  
  On the quote there is nothing stating we were supplying the level 2 charger but only installing 
  A level 2 EV charger
  
  
  I’m attaching photos of the quote, the work that has been done and the charger we provided and were willing to install
  
  
  Second visit : jan 17 2023 Another journeyman electrician went out and installed the 50amp weatherproof receptacle for Ev charging connection box on the side of the home. Explained to customer what it was and what it could do for her, he said she seemed very happy and he left.
  
  
  The next day jan 18 2023 10:30am, she had called the office saying this is not what she wanted and kicked up a big fuss stating we should provide a level 2 charger
  
  
  So I was told about the situation and I called her that afternoon, explained to her the receptacle we installed was suitable for any level 2 charger and she needed to purchase a level 2 charger suited for her electric vehicle. She sounded very upset and said “it says level 2 EV charger installed on the quote, this is not what I got”. So I said to her , “I tell you what, I can see how the quote may have generated-some confusion so I will purchase you a level 2 EV charger and install it for you”. I explained to her I have the same one at my office, they work great you’ll be very happy with it. She agreed and said “thank you very much”.
  
  
  Third Visit : Jan 21 2023, another journeyman electrician went over to install the EV charger on the side of the home, she looked at the charger and said this is not what she wanted and sent him and the charger on their way.
  
  
  All level 2 EV chargers have this plug connection on them, they can be either hardwired or plugged in,  the charger I was willing to install would have been very useful for her.
  
  
  It mounts on the side of the home, plugs into the receptacle enclosure, and from there goes into the vehicle.
  
  
  Also has the compatibility to be removed and used in other places, a lot of airbnbs install these level 2 receptacle boxes so someone with a level 2 EV charger could utilize it. 
  
  
  We can come back to install this for 250$ plus HST upfront and the remainder balance of 1750$ plus tax. Since we have already tried to install this charger for her already.
  
  
  Or you can come pick it up and pay the balance outstanding which is 1750$ plus HST
  
  
  After all the work completed to this point multiple visits and phone calls from her I understand she wants a specific type of charger now, but none of this was discussed prior to the work and any further negotiations of another type of charger will incur additional charges.
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 01/02/2023

   "it’s not useful to have to remove and put away a cord every time I charge my car."

  everytime you unplug your vehicle you will have to coil up the cord and hang it on your wall. 

  I think your confused, you don't have to unplug the charger and bring it inside

   

  You don't have to do that.

  That level 2 charger can be hardwired and or plugged in, it also mounts on the wall and is stationary with a hook to coil the cable, 

   

  We have tried to explain this to you several times now , but it doesn't seem that your listening. You can't expect us to entertain your requests, we purchased a charger and tried to install it, and you said I don't like that one, I want the one that's at my work. Well we still had to purchase the charger and waste another trip to your house.

  If you had a specific charger in mind you should of mentioned it the first time we were there, because there is many different options for charging and different chargers specific for EV vehicles.

   

  We can offer you an updated invoice for 1000$, you can call another electrician to utilize the cable feeder that was Ran to the side of the house and you can choose with them the type of charger that you want that will be suitable for your vehicle.

   

  I'm sorry this never worked out for you, but we are not mind readers and if you had something specific in mind for your vehicle you should have brought that to our attention,

  instead of agreeing to let us purchase a charger and try to install it and then turn us away.

   

  I cant see this going anywheres else, small claims or an agreement of the work completed an updated invoice to be sent to you.

   

  thanks 

   

  Customer Answer

  Date: 01/02/2023

   I am rejecting this response because:

  
  
  My original request was for you to install a level 2 charger
  at my home. You are clearly saying you did not do that. The fact that you offered
  after the fact to purchase a level 2 charger for me again, confirms you did not
  install a level 2 charger at my home as I requested. I want to be perfectly
  clear. You did not install a level 2 charger at my house. In your words “the
  RECEPTACLE we installed was suitable for any level 2 charger and that she
  needed to purchase a level 2 charger..” Those are your words. Clearly, you did
  not install a level 2 charger at my home.

  
  The only compromise I can make at this point is that you
  come and HARDWIRE INSTALL the charger that you purchased after your team did
  the installation of a 50amp receptacle at my home for the original price of
  $1750 plus HST.