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Business Profile

Lawn Care

Weed Man Maritimes
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:17/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    "Thank you for reaching out. Last season, we did email out on October 12th a notice that we switched to continuous service. We did attempt to call all impacted customers at the end of October going into November, and if we were unable to reach you on the main contact number, we did leave a voicemail. As we had not heard back from you to cancel this service, we did proceed with the same core program you had on file last season. "

    They sent out so many junk emails so I just delete them. This is a typical negative option. *** ****** stop them use this predatory practice.

    Customer Answer

    Date: 18/05/2024

    The following is their email. I have received so many junk mails from them so I did not reply their "NEGATIVE OPTION" email. They came with my permission and charge me $99 for the service I do not need. 

     

    *** ****** contact the Weed Man Maritimes to stop their predatory practice of negative option.

     

    Appreciate your help.

     

    Concerned citizen **** ****

    Good morning, 

    Thank you for reaching out. Last season, we did email out on October 12th a notice that we switched to continuous service. We did attempt to call all impacted customers at the end of October going into November, and if we were unable to reach you on the main contact number, we did leave a voicemail. As we had not heard back from you to cancel this service, we did proceed with the same core program you had on file last season. 

    We have currently cancelled the remainder of the program; this can be reactivated if you wish to go ahead with the services this season. Currently, the only service performed has been fertilization, for $99.50 with taxes included. Please let us know if you have any other questions, concerns, or would like to reactivate the program for the season at * ******* **** *****. 
    Best regards, 

    ****** 
    Weed Man Maritimes
    Head Office: 3-44 Orion Court
    Dartmouth, NS B2Y 4W6  
    Tel: 1 877-434-9333 (WEED)
    www.weedman.com

    Business Response

    Date: 23/05/2024

    While we do not accept the contention that our billing practices are predatory, as a goodwill gesture we agreed to write off the charge for the completed service.  We communicated this to the customer by email on May 17, 2024.  Therefore, we trust this matter is closed.

Weed Man Maritimes is BBB Accredited.

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