Complaints
This profile includes complaints for Bragg Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 68 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
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Initial Complaint
Date:14/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a phone from e******* 7 years ago. It was paid off in 2 years. I just recently realized I have been pay $15 a month for the last 5 years for device protection on a phone that they would not replace after this amount of time. That =$900. I called customer service and they told me that was my fault because I did not call and tell them to take it off. I have not ever had to do that with any of my other phones and I currently pay for 6 of them. I went into the t**** location and they told me they could reimburse me 200. They knew that this was wrong and that no one would ever pay $900 extra on a phone for 7 years. I then stood in the store and called customer service so they were able to hear what has going on. I was bumped from one person to the next with no one being able to help me. Than a "supervisor came on and said they could reimburse $45. They have taken that money from me and probably thousands of other people. You should be able to trust a company you give hundreds of dollars a month to. This is stealing. There is absolutely no way they would replace a 7 year old phone and I could get a pretty nice one for $900.Initial Complaint
Date:01/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Eastlink: been without internet since July 22, when there was a nearby lightning strike- ok, so appt scheduled for July 31st, which is a long time to go without internet- esp with me working from home. July 29, they send an email saying the issue is resolved so they’ve cancelled the appointment. I call and explain (again) that the issue has not been resolved- because they had already tried to cancel my appointment once in the interim- I need my appointment- and the problem is outside the house. They then say ok - we will honour appointment- but then I get an email saying new appointment is Aug 11. I’ve been on the phone with about 10 different people trying to explain that THEY made a mistake and I want my originally scheduled appointment. So far nothing but a runaround of very long wait times and dropped calls. In the meantime, we’ve had to hook to phones to do work, plan a family funeral, and our TV sits like a paperweight, with no less than 4 streaming services unusable for the month- this has been a time and money suck, and an exercise in frustration.
Business Response
Date: 03/08/2023
Please see our attached response.Customer Answer
Date: 03/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20404714, and find that this resolution is satisfactory to me.Also, we certainly appreciate your help- it was the contact to BBB that lit a fire under Bragg Com.
thank you!
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