Reviews
This profile includes reviews for Bragg Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 24 Customer Reviews
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Review fromKevin S
Date: 07/09/2023
1 starTrying for weeks, on hold for endless hours to get a hold of someone to figure out why my bill went up by forty dollars. What started as a billing issue is leading me to cancel the service. This feels illegal it's so bad.Review fromPaul B
Date: 20/08/2023
1 starAbsolutely the worst customer service I have ever received. I have been trying to make changes to my cell phone service for the last 3 months. Calling and waiting on hold, trying in store, only to find wait times of over an hour in store, and not having the time to wait in person.
After finally getting ahold of an agent, I made the request to change some of my services. Was told the changes were made. And then I find out two weeks later that no change was made, and my bill is exactly as it was after hours and hours and hours of effort.
Who is going to compensate me for MY time Eastlink? Why should I continue to pay you for services I do not want, especially when a request was made to stop those services with an agent of your organization?Review fromLarry H
Date: 16/08/2023
1 starEastlink has terrible customer service have been on hold for 3 hours each day can’t get ahold of any bodyReview fromJames G
Date: 08/08/2023
1 starAnother case of can't reach ANYONE to talk to. It's been close to a month, hours on hold, no response to online chat, no call back. I filled out the online form to submit to the billing department and again no response. I shipped back all my equipment and notified by letter that I was cancelling service and am still be billed for service that I no longer have. This is the worst customer service that I have ever experienced.Review fromJohn A
Date: 07/08/2023
1 starJohn A
Date: 07/08/2023
I discontinued my Eastlink phone, internet, and television services as of July 12, 2023. Despite this I have been billed for the services for July 21 to August 22, and from August 3 to September 2. Upon receiving the first bill I tried for 3 or 4 days to contact Eastlink via phone and their chat line. I finally left a call back number and got a call from them days later and spoke with a rep who did not seem to understand that I was no longer an Eastlink customer. He said they had not been notified of the cancellation and had no record of it. I read him an email from Eastlink Customer Service dated July 11 where the person explained how to return the Eastlink equipment. He seemed to insist that I still owed for some portion of the bill, but finally agreed to send me a repayment for part of the latest bill. Now today I received a bill for $60.89 from Eastlink. I had paid my bill covering June 22 to July 21 on July 10, 2023, so in fact Eastlink should be reimbursing me for the 9 days I was no longer an Eastlink customer. PLEASE STOP SENDING ME BILLS THAT I DO NOT OWE.
Bragg Communications
Date: 08/08/2023
Mr. Arsenault, I do see that your new provider requested that your services be cancelled, which was done effective August 2, and on your current bill you will see a credit applied for services that were billed from Aug 2 through Aug 21, leaving the balance due that is on that bill. I also see that you called on August 3 and the agent at that time applied a credit as a goodwill gesture, so please do not pay any outstanding balance showing. Once they are approved you will not have a balance due. I apologize for the delay and the unnecessary worry this has caused.Review fromG & D B
Date: 05/08/2023
1 starEastlink is doing everything in their power to assist us in reaching the decision to switch providers. The CORUS debacle was bad enough but we’re informed of a workaround through the use of STACKTV coupled with their TiVo Streaming Service. Still sceptical I asked a good many questions related to being able to remotely access the Guide and Recording Scheduling as we had with the Follow Me TV App. I was assured that their Eastlink TiVo APP would seamlessly replace this function. Well imagine my surprise to learn I was completely and deliberately misled.
Unable to get the App to sign in for days, I waited the proverbial ungodly amount of time to get in touch with a service rep only to be told that in fact their TiVo App is not intended to work with their streaming service, and further, they had no plans to rectify this issue. We have been loyal customers for over twenty years and were out and out lied to. Once we are able to figure out how to migrate our existing email portfolios, we will be switching to a reputable provider in the greater Vancouver area.Review fromJenelle C
Date: 03/08/2023
1 starI have called multiple times today for two hours. I also had the chat open for two hours and no one answered. I don’t know how on earth you can justify billing me when I’ve been trying to cancel my cable for two weeks…also thank god I don’t have a job because I can spend hours and hours calling/on hold.Review fromLorne T
Date: 26/07/2023
1 starLorne T
Date: 26/07/2023
I have been trying to cancel my eastlink services for 3 WEEKS!!!
Called multiple times, on hold every time for over 45min.
Requested a call back 3 times!!!
No return calls.
I have yet had a conversation with a real person?!?!
I’m starting to think they are doing this on purpose to drag out peoples services????
This is horrendous customer service!!!
Last time a requested a call back I was told it is no longer available!!!
What can I do?
If I can’t talk to someone?
Eastlink is ********.Bragg Communications
Date: 27/07/2023
Mr. Teatero, thank you for taking the time for your comments. We apologize for the difficulty you've had reaching us, we have been experiencing a higher than expected volume of calls and are working hard to get to everyone. I am pleased to see that you were able to connect with us last night, and I will follow up with an email to you with some added details. Thank you.Review fromRa K
Date: 20/07/2023
1 starRa K
Date: 20/07/2023
One of the worst businesses to communicate with, and they won’t fix the mistakes they make!
When setting up my wifi in late March, I was quoted at $86.19 per month. I agreed to this promotion. I received my first bill and was charged $115+tax
I paid the initial bill and said moving forward I want the promotion fee. The following two months I am billed $310 then $327!! I spoke to a lady for 1 hour 46 minutes and she was so stressed out and said she couldn’t help me. I have since tried contacting the company several times (waiting on hold for 1+ hours at a time) and have not reached anyone yet to clear up their mistakes on my bills.
I would never recommend EastLink for East coast internet/phone services.
I am so fed up. And currently waiting to speak to their customer service so I can cancel services with them!Bragg Communications
Date: 25/07/2023
Good afternoon, thank you for taking your time to submit your review. If you haven't connected with a team member please reach out directly at 1-877-737-2525 and we'd be happy to review your services and billing and will help however possible.Review fromJeana O
Date: 18/07/2023
1 starJeana O
Date: 18/07/2023
This is a ***** business. I broke my phone and I have a warranty on it but was told I had to pay for it. Waited 3 hours to speak with someone. Still didn't get to talk with anyone.Bragg Communications
Date: 24/07/2023
Hi Jeana, thank you for the review. If you haven't connected with a team member please reach out directly at 1-877-737-2525 and we'd be happy to help however possible.
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